PROMOTIONS SPECIALIST

YGS GROUP; York (York County); On-site; USD 42,000 - 64,000; Full time

Job summary

The YGS Group is seeking a Promotions Specialist to coordinate promotional product projects from concept through delivery while ensuring an outstanding customer experience.

You will manage quotations, job tickets, and order information, review specifications for accuracy, and work with cross‑functional teams to meet tight deadlines. Strong MS Office and industry knowledge are essential.

Qualifications

• High school diploma or GED required; three to five years in promotional products or related field preferred.
• Experience with sourcing, supplier management, and order fulfillment.
• Experience using ESP+, SAGE, or similar systems is a plus.
• Strong knowledge of promotional products, decoration methods, and fulfillment best practices.
• Experience with pricing, quoting, cost management, and margin analysis.
• Excellent customer service, communication, and problem-solving skills.
• Proficiency with MS Office and order management/creative software.

Responsibilities

• Coordinate promotional product projects from concept through delivery with a focus on customer experience.
• Prepare quotations, job tickets, order information, billing details, and project documentation in MIS.
• Review order specs for accuracy and perform quality-control checks before production and shipment.
• Coordinate timelines with customers, sales, vendors, production, fulfillment, and shipping teams.
• Monitor project status and communicate updates and delivery expectations.
• Manage storefront programs including order processing, inventory, and customer support.
• Provide recommendations, sourcing assistance, and production guidance based on objectives.
• Support sales initiatives and identify promotional opportunities.
• Maintain relationships with vendors and coordinate samples, proposals, and evaluations.
• Inspect incoming products, proofs, and finished goods for quality and specs.

Skills

Customer service

Communication

Relationship-building

Problem-solving

Multitasking

Attention to detail

Microsoft Office Suite

Order management software (EFI Pace)

Adobe Creative Suite

Education

High school diploma or GED

Bachelor’s degree in Business/Marketing/Supply Chain

Tools

EFI Pace

Adobe Creative Suite

Microsoft Office Suite

Job description

Create Great Experiences. Coordinate Every Detail. Deliver Exceptional Service.

At The YGS Group, promotional products are more than branded merchandise—they’re an extension of our clients’ brands. We’re looking for a detail‑oriented, customer‑focused Promotions Specialist to manage promotional products, storefront, and manual award orders from quotation through delivery while providing exceptional service every step of the way.

In this role, you’ll serve as a trusted partner to customers, Sales Executives, Account Managers, vendors, production teams, and shipping personnel to ensure every order is completed accurately, efficiently, and on time. You’ll also support strategic sourcing, vendor relationships, storefront programs, and continuous process improvements that help drive department growth.

If you thrive in a fast‑paced environment, enjoy managing multiple projects, and love finding creative promotional solutions for clients, we’d love to hear from you.

What You’ll Do

As our Promotions Specialist, you’ll coordinate promotional product projects from concept through delivery while ensuring an outstanding customer experience.

You’ll be responsible for:

• Managing promotional products, storefront, and manual award orders from quotation through delivery.
• Preparing and maintaining quotations, job tickets, order information, billing details, and project documentation within the company’s management information system (MIS).
• Reviewing order specifications for accuracy and performing quality-control checks before production and shipment.
• Coordinating project timelines with customers, Sales Executives, Account Managers, vendors, production, fulfillment, and shipping teams.
• Monitoring project status and proactively communicating updates, changes, and delivery expectations.
• Managing company storefront programs, including order processing, product maintenance, inventory coordination, customer support, and program enhancements.
• Serving as a liaison between customers, internal teams, and vendor partners to ensure seamless project execution.
• Providing promotional product recommendations, sourcing assistance, quotations, and production guidance based on customer objectives.
• Supporting sales initiatives by identifying promotional opportunities and collaborating on creative branded merchandise solutions.
• Developing and maintaining strong relationships with preferred vendor partners.
• Coordinating vendor communications, product samples, presentations, and supplier performance evaluations.
• Inspecting incoming promotional products and reviewing proofs, samples, and finished products to verify quality and customer specifications.
• Coordinating corrective actions with vendors and internal teams when quality or order issues arise.
• Maintaining accurate project records, departmental documentation, and operational reports.
• Supporting fulfillment, kitting, warehouse activities, and special projects as needed.
• Identifying opportunities to improve processes, customer experience, and departmental efficiency.
• Supporting compliance with company policies, safety procedures, SOC 2 controls, and FIRST Values.
• Providing backup support for the Apparel & Promotions team during vacations and other absences.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

What We’re Looking For

Successful candidates will bring:

Required Qualifications

• High school diploma or GED.
• Three to five years of experience in promotional products, branded merchandise, apparel, print, or a related industry.
• Experience with promotional product sourcing, supplier management, and order fulfillment.
• Experience using promotional product platforms such as ESP+, SAGE, or similar systems.
• Strong knowledge of promotional products, supplier capabilities, decoration methods, production processes, and fulfillment best practices.
• Experience with pricing, quoting, cost management, and margin analysis.
• Strong customer service, communication, relationship-building, and problem-solving skills.
• Proficiency with Microsoft Office Suite and order management software such as EFI Pace or comparable systems.
• Working knowledge of Adobe Creative Suite, including InDesign, Illustrator, Photoshop, and PDF workflows.
• Ability to manage multiple projects, prioritize competing deadlines, and work effectively in a fast‑paced environment.
• Strong attention to detail and commitment to order accuracy.

Preferred Qualifications

• Bachelor’s degree in Business, Marketing, Supply Chain, or a related field.
• Experience supporting company storefront programs or eCommerce solutions.
• Experience working within commercial printing or integrated marketing environments.
• Knowledge of inventory coordination, fulfillment, and warehouse operations.
• Experience leveraging AI tools to improve productivity, sourcing, or customer service.

What Makes You Successful

• Builds strong relationships with customers, vendors, and teammates.
• Enjoys coordinating multiple projects while staying highly organized.
• Thrives in a fast‑paced, deadline‑driven environment.
• Pays exceptional attention to detail and takes pride in delivering accurate work.
• Communicates professionally and proactively.
• Thinks creatively to solve customer challenges and identify promotional solutions.
• Negotiates effectively while maintaining positive vendor relationships.
• Continuously looks for opportunities to improve processes and enhance the customer experience.
• Demonstrates professionalism, integrity, and a positive attitude in every interaction.

Physical Requirements

• Work primarily in an office environment with occasional time spent in production, warehouse, or fulfillment areas.
• Sit, stand, and walk throughout the workday.
• Frequently use computers, phones, and office equipment.
• Occasionally inspect promotional products, packaging, and finished goods.
• Occasionally lift and move materials weighing up to 25 pounds.
• Travel occasionally between company locations or attend company events as needed.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Join The YGS Group and help deliver exceptional print solutions through innovation, quality, and operational excellence.

This posting is intended to describe the general nature and level of work to be performed. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications. Duties and responsibilities may change based on business needs. The successful candidate must be legally authorized to work in the United States. Employment eligibility will be verified as required by federal law.

Equal Employment Opportunity Statement

The YGS Group is an Equal Opportunity Employer. We are committed to creating a workplace that is inclusive and free from discrimination. Employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, veteran status, military status, marital status, or any other status protected by applicable federal, state, or local law.

We are committed to providing reasonable accommodations for qualified applicants and employees with disabilities throughout the application and employment process. Applicants requiring accommodation should notify Human Resources.

At‑will Employment

Employment with The YGS Group is at will, meaning either the employee or the Company may terminate the employment relationship at any time, with or without notice and with or without cause, subject to applicable law.

Drug Free Workplace

The YGS Group maintains a drug-free workplace. Pre‑employment and post‑offer screenings are required where permitted by law and consistent with business necessity.