PROMISE JOBS Workforce Advisor

State of Iowa; Davenport (IA); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health, Dental, and Vision Coverage

Paid Time Off (96/144 hours + holidays

IPERS retirement plans

Flexible Spending Accounts

Life insurance and long-termDisability

Employee Assistance Program

Employee Discount Programs

Job summary

State of Iowa, through IowaWORKS, seeks a dedicated PROMISE JOBS Workforce Advisor to deliver compassionate case management to TANF recipients, assess needs, and develop tailored employment and training plans. You will help clients navigate resources, boost career readiness, and drive progress toward financial self-sufficiency.

The role emphasizes collaboration with DHHS, documentation, coaching, and ongoing follow-up in a hybrid schedule with some travel.

Qualifications

• Graduation from an accredited four-year college or university with a degree in any field.
• Four years of full-time work experience in career services, teaching or training to improve skills, job coaching, providing human services to individuals in need, sales, customer service, or related fields.
• A total of four years of education and/or full-time experience as described above.
• Current, continuous experience in the state executive branch with twelve months as a Workforce Associate.

Responsibilities

• Provide ongoing case management to TANF participants.
• Conduct assessments to identify barriers related to employment, education, transportation, childcare, health, or other life stability factors.
• Develop, update, and monitor individualized plans that outline clear, achievable steps toward self-sufficiency.
• Maintain detailed case documentation, including actions taken, referrals provided, participation, and progress toward goals.
• Provide consistent, personalized coaching, support, and follow-up to keep customers motivated and engaged.
• Connect customers to IowaWORKS services, community agencies, education providers, and partner organizations.
• Facilitate participation in job readiness workshops, career exploration, and job search.
• Support customers pursuing education, vocational training, HiSET preparation.
• Coordinate services with the Department of Health and Human Services and community organizations.

Skills

Empathy

Communication

Rapport building

Time management

Flexibility

Independent problem solving

Group facilitation

Education

Bachelor's degree

Job description

Do you have a heart for public service? Are you passionate about helping others succeed? If so, Iowa Workforce Development is seeking a dedicated PROMISE JOBS Workforce Advisor. We value professionals who bring a positive, solution focused attitude and thrive in a fast-paced environment where each day brings new opportunities to support individuals and families. If you’re driven by mission, collaboration, and making a real impact, we encourage you to apply.

New Hires will start at base starting wage: $24.23/hour, $1,938.40 bi-weekly, $50,398.40 annually

Position Details

• Location: 1801 East Kimberly Rd., Suite A, Davenport IA
• Schedule: Full-time | Monday – Friday | 8:00 AM – 4:30 PM
• Work Flexibility: Current practice allows one remote day per week and alternate schedules after successful completion of probation and training.
• Some travel is required.

Position Overview

As a member of the IowaWORKS team, you will deliver compassionate and comprehensive case management services to Temporary Assistance for Needy Families (TANF) recipients to assess needs, identify strengths, and develop individualized employment and training plans. You will help customers navigate community resources, improve career readiness, and follow through on their goals to reach financial self-sufficiency.

Primary Responsibilities

• Human Services & Case Management- Provide ongoing case management to participants, including:
• Conduct assessments to identify barriers related to employment, education, transportation, childcare, health, or other life stability factors.
• Develop, update, and monitor individualized plans that outline clear, achievable steps toward self-sufficiency.
• Maintain detailed case documentation, including actions taken, referrals provided, participation, and progress toward goals.
• Provide consistent, personalized coaching, support, and follow-up to ensure customers stay motivated, engaged, and accountable throughout the entire process.
• Supportive Services & Resource Navigation
• Connect customers to IowaWORKS services, community agencies, education providers, and partner organizations to address challenges.
• Employment & Training Support
• Facilitate participation in employment focused activities such as job readiness workshops, career exploration, and job search.
• Support customers pursuing education, vocational training, high school completion, or HiSET preparation.
• Collaboration & Compliance
• Partner closely with the Department of Health and Human Services and community organizations to coordinate services.

What You Bring

• Commitment to serving individuals from diverse backgrounds with empathy, professionalism, and cultural humility.
• Experience or interest in human services, case management, social work, employment services, or related fields.
• Excellent verbal and written communication skills.
• Ability to build rapport and foster trust with customers facing varied challenges.
• Strong organization and time management skills to balance multiple cases, deadlines, and program requirements.
• Flexibility in adapting to changing program needs, customer circumstances, and agency priorities.
• Ability to utilize resources and problem solve independently.
• Skill in group facilitation or leading workshops is a plus.

Benefits

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:

• Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
• Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
• Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.
• Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.
• Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.
• Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs.

E-Verify and Right to Work

The State of Iowa participates in E-Verify; a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov.

No applicant for employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place. Selected positions will be subject to a criminal background check.

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1. Graduation from an accredited four-year college or university with a degree in any field.
2. Four years of full-time work experience in career services, teaching or training to improve skills, job coaching, providing human services to individuals in need, sales, customer service, call center operations, or human-resources-related services involving interviewing, reviewing job applications, conducting employment-related assessments, or job placement.
3. A total of four years of education and/or full-time experience (as described in number two), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
4. Current, continuous experience in the state executive branch that includes twelve months of full-time work as a Workforce Associate.