Prologue Server

Luminary Hotel & Co; Fayetteville (GA); On-site; USD 26,000 - 38,000; Full time

Job summary

Luminary Hotel & Co in Fayetteville, GA seeks enthusiastic servers to deliver gracious, professional dining experiences in alignment with Autograph Collection standards. You will greet guests, explain menu items, and ensure smooth service throughout shifts.

You’ll set tables, bus tables, upsell wine pairings, maintain station cleanliness, participate in daily meetings, and handle cash with accuracy while working as part of a Front of House team.

Qualifications

• High school diploma or equivalent required.
• Previous hospitality experience, preferably as a server.
• Excellent customer service and communication skills.
• Ability to use tablets, iPads, computers and POS system.
• Beverage knowledge including wine and liquor.
• Team player with Front of House staff.
• Ability to describe dishes and beverages to guests.
• Strong ownership and accountability in duties.

Responsibilities

• Greet and serve guests in a courteous, efficient manner.
• Set up tables with necessary items for service.
• Maintain knowledge of current menu items and pairings.
• Bus tables promptly and quietly, ensuring cleanliness.
• Upsell menu items and wine pairings to guests.
• Ensure proper table setup during service and meals.
• Participate in daily cleaning of dining areas and stations.
• Attend department meetings and follow cash handling procedures.

Skills

Customer service

Communication

Tech proficiency

Beverage knowledge

Teamwork

Menu knowledge

Ownership

Education

High school diploma

Tools

POS system

Job description

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.Servers will be responsible for the dining experience to include greeting the guests, serving the guest in a gracious and professional manner that represents the highest of standards to ensure exceptional service to all guests that is consistent and continually in accordance with the Autograph Collection standards under the franchise of Mainsail.What you haveHigh school diploma, equivalent, or higherPrevious experience in hospitality, preferably as a serverExcellent customer service skillsExcellent communication skills, both verbal and writtenAbility to use technology, e.g., tablets, iPads, computers, and POS systemBeverage knowledge, including wine and liquorAbility to work on a team with members of the Front of House staffProven experience in describing dishes and beverages to guestsAbility to handle station, and work in a clean, organized, and efficient mannerA sense of ownership in everything that you doWhat you’ll doServe guest in an efficient and courteous manner following the proper steps of serviceSet up tables with items needed for service (i.e. flatware, drinkware, condiments, linens, etc.Maintain knowledge of current menu items, including ingredients, preparation, accompaniments, and saucesBus tables quickly and quietly, ensuring table is thoroughly cleanedUpsell menu items to guests, as well as pairing wine with the mealEnsure guest tables are properly set up during meal period, making sure appropriate flatware and drinkware is placedParticipate in daily cleaning of dining room and service stationsAttend monthly department meetings and daily standupsFollow cash handling procedures, and be able to explain shortages and overagesOther necessary duties as reasonably assignedPhysical DemandAbility to sit or stand for extended periods of timeAbility to bendAbility to lift, pull 50 lbsAbility to communicate clearlyAbility to work long hours as neededMental DemandsMake sound judgments quicklyWork on multiple tasks, making appropriate progress towards deadlinesAble to work independently, take direction, and provide direction to othersManage differing personalities within the property, the resort, and the communityMaintain the highest degree of confidentialityAbility to work effectively in stressful, high pressure situationsAbility to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessaryMainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.