Projects & Operations Coordinator

Pineapple Furniture; Sterling Heights (MI); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Competitive salary + commission

401k plan

Health insurance

PTO 15 days + holidays

Birthday PTO

Tree planting initiative

Team socials

Pizza Friday

Referral bonus

Training & development

Job summary

Pineapple is seeking a Projects & Operations Coordinator in Sterling Heights, MI to oversee special projects, installs, and related operations. You will manage remote or on-site projects, coordinate contractors, and assist warehouse and admin tasks within a team that values initiative and collaboration.

The right candidate thrives in a fast-paced environment, communicates clearly, and travels as needed across the North American region to support client sites and installations.

Qualifications

• Background in operations and project administration across warehouse, admin and project management.
• Forklift experience and OSHA knowledge are a big plus but not essential.
• Excellent IT skills with Microsoft Office, especially Outlook and Excel.
• People focused with exceptional customer service.
• Willing to travel across North America and lift/move heavy items when needed.
• Strong multi-tasking and deadline management abilities.

Responsibilities

• Oversee and lead special projects, installation jobs, and white glove services on-site or remotely.
• Travel occasionally for site surveys to ensure site readiness.
• Coordinate third party contractors to meet Pineapple's service levels.
• Track costs and ensure projects stay within margins; document completion and sign-off.
• Perform furniture repairs and special install requests as needed.
• Provide quotes for installation projects and upholstery with sales team.
• Support warehouse duties, including goods in/out and light lifting.
• Assist with logistics and handle general customer inquiries.
• Data entry for proper record keeping and cost management.
• Be the go-to person within the operations team for ad hoc tasks.

Skills

Operations coordination

Project administration

Forklift experience

OSHA knowledge

Excel

Outlook

Microsoft Office

Customer service

Communication

Multi-tasking

Travel willingness

Tools

Microsoft Office

Job description

LOCATION: Sterling Heights, MI, USA, Office based

WORKING HOURS: Monday - Thursday 7.00am - 4.30pm, Friday 7.30am - 4pm

Join the Pineapple team!

We're looking for a motivated Projects & Operations Coordinator to join our growing US team in Sterling Heights. If you're looking for an opportunity to work for a global company where your ideas are valued and your contribution makes a difference, we'd love to hear from you.

About Pineapple

Pineapple is a global leader in designing innovative furniture solutions for challenging environments. Founded in 1975 as a family-run business, we now operate worldwide with offices in the UK, France, Germany, and the USA, employing over 200 people globally.

We design furniture that supports calm, safety, and wellbeing—combining functionality, sustainability, and great design.

About The Role

The Projects & Operations Coordinator plays a valuable role in overseeing the special projects and installs portion of our service, alongside assisting with the day to day operation. You will project manage remotely or on site, resolve special warranty repairs and issues, and assist with warehouse and administrative functions of the operations department when necessary. The right candidate is a proactive self-starter who thrives in collaborative team environment and brings a positive, can-do attitude to every task.

What You'll Be Doing

• Oversee and lead special projects, installation jobs, and white glove services both on-site or in person
• Travel occasionally to perform site surveys of install sites prior to install to ensure site readiness
• Lead and coordinate third party contractors or teams both on-site or remotely to ensure they adhere to Pineapple's service levels and represent the company properly
• Keep track and create reports of projects to ensure costs properly remain within set margins and ensure finished projects are documented and signed off
• Travel to perform special furniture repairs and/or special install requests
• Provide quotes for installation projects, white glove services, and upholstery work in conjunction with the sales team
• Support general warehouse duties, including goods in / out duties, including some heavy lifting when preparing orders
• Assist with logistics functions within the department and perform basic customer service (order tracking, general inquiries, installation questions).
• Perform data entry for proper record keeping and cost management
• Perform additional ad hoc tasks and be the go to person within the operations team, always ready to lend a hand

Requirements

What we're looking for

• Ideally a background in operations and project administration, ideally within an operational / logistics role. This position is a split between warehouse work, general administration, and project management
• Forklift experience and OSHA knowledge are a big plus but not essential
• Excellent IT skills with competent use of Microsoft Office (mainly Outlook and Excel)
• People focused, with the ability to provide exceptional customer service.
• Willing and able to lift and move heavy items in a warehouse environment.
• Willing to travel as necessary across the North American region to oversee or perform work on client sites
• Strong ability to multi-task and keep track of deadlines and reports
• Confident, approachable and willing to assist with urgent issues.
• Willing and able work within tight deadlines and fast paced workdays
• Strong commercial awareness.
• High appreciation for accountability, punctuality, & routine
• Excellent written and verbal communication skills.

Our Values

At Pineapple, our values shape everything we do. We're looking for someone who shares them.

Teamwork - We work collaboratively, supporting one another and recognising that the best results come from working together.

Committed - We take pride in what we do, showing dedication, reliability and a strong work ethic every day.

Ownership - We take responsibility for our work, act with integrity and continually look for ways to improve.

Positive - We approach challenges with optimism, enthusiasm and a solutions-focused mindset.

Responsive - We act quickly, communicate effectively and always strive to exceed customer expectations.

Benefits

What we offer you

• Competitive salary plus commission
• 401k
• Blue Cross Blue Shield / Blue Care Network Healthcare options with one plan fully paid by Pineapple
• 15 days Paid time off (PTO) plus paid public holidays
• An extra day of PTO to celebrate your birthday
• All new starters, we'll plant a tree in your honour. We currently have tress planted in the UK Tanzania, Uganda, Kenya and Madagascar
• Team socials and events
• Monthly pizza Friday
• Employee referrals bonus scheme
• Opportunities for training and professional development

We are an equal opportunity employer and welcome applications from all qualified individuals. We are committed to preventing modern slavery and maintaining fair and ethical hiring practices.

Recruitment agencies: we will reach out if we require support—thank you for your interest in working with Pineapple.