Project Specialist (focus on Help Desk activities)

RSM Solutions, Inc; Raleigh (NC); On-site; USD 45,000 - 52,000; Full time

Job summary

A leading IT solutions provider is seeking a Project Specialist in Raleigh, NC. This role involves project coordination and Tier 1 help desk tasks. Applicants should have at least 3 years of IT support experience, and a bachelor's degree or equivalent experience is preferred. The role offers a salary between $45,000 and $52,000 per year. Candidates must be local to Raleigh or within a driving distance. This position fosters collaboration and requires strong problem-solving skills.

Qualifications

• 3+ years of experience in IT support or help desk roles.
• Experience with networking fundamentals.
• Familiarity with asset tracking tools.

Responsibilities

• Troubleshoot and resolve complex technical problems.
• Manage IT assets and maintain inventory records.
• Support basic network and systems administration tasks.

Skills

Collaboration

Problem-solving

Knowledge sharing

Education

Bachelor’s degree in IT, business, or related field

Tools

Windows OS

Office 365

MDM platforms (e.g., Intune, JAMF)

Job description

Project Specialist (focus on Help Desk activities)

This is a permanent, fully‑benefited role where you will handle project coordination and Tier 1 help desk tasks.

Soft Skills

• This organization values collaboration—no one says “this is not my job.” You should be willing to help outside official duties.
• Avoid being the “smartest person in the room” with an ego; instead, be knowledgeable, willing to share and learn.

Location & Hours

Onsite in Raleigh, North Carolina (candidates local to Raleigh or within driving distance). Hours: 9 am – 6 pm. Must be a U.S. Citizen or Green Card holder; H1, OPT, EAD, F1, H4, STEM Visa holders are not eligible.

Responsibilities

• Troubleshoot and resolve complex technical problems independently or in collaboration with senior staff.
• Escalate unresolved issues appropriately and follow through to resolution.
• Install, modify, and perform minor repairs on personal computer hardware and software systems.
• Administer mobile device management (MDM) platforms and ensure compliance with company policies.
• Track and manage IT assets including laptops, desktops, peripherals, and mobile devices.
• Maintain inventory records and assist in lifecycle management of IT equipment.
• Support basic network and systems administration tasks, including Active Directory, network shares, and device connectivity.
• Install hardware and peripheral components such as monitors, keyboards, printers, and disk drives.
• Load appropriate software packages such as operating systems, networking components, and office applications.

Requirements

• Bachelor’s degree in IT, business, or related field preferred; equivalent experience accepted.
• 3+ years of experience in IT support or help desk roles.
• Experience with Windows OS, Office 365, and networking fundamentals.
• Experience with MDM platforms (e.g., Intune, JAMF) and asset tracking tools.

Salary

$45,000.00 / yr – $52,000.00 / yr

Position Details

Seniority level: Mid‑Senior. Employment type: Full‑time. Job function: Information Technology. Industry: Manufacturing.

Get Notified

Get notified about new Project Specialist jobs in Raleigh, NC.