Help Desk / Desktop Support Analyst – Contract (Raleigh, NC)

Mfinite Consulting; Raleigh (NC); Hybrid; USD 36,000 - 44,000; Full time

Benefits offered by this job

Medical insurance PPO

Dental and vision coverage

Basic life insurance

401(k) retirement plan

Optional savings and early pay access

Job summary

Mfinite Consulting LLC is building a pool of help desk and desktop support professionals for contract work with North Carolina state and public-sector agencies in the Raleigh area. Assignments run 6–12 months and can be onsite or hybrid, with about 40 hours per week and a W-2 relationship.

Roles involve correcting hardware, software, account and network issues, documenting steps, and providing both hands-on and remote support. Prior government IT support experience is a plus.

Qualifications

• 1+ year of help desk, service desk or desktop support experience.
• Working knowledge of Windows 10/11, Microsoft 365, Active Directory and remote support tools.
• Experience with a ticketing system (ServiceNow, Remedy, Jira Service Management or similar).
• Clear, patient communication with non‑technical users.
• Eligible to work in the U.S. without sponsorship; able to pass a background check.
• Able to report onsite in the Raleigh area as the assignment requires.

Responsibilities

• Answer phone, email and ticket requests from state employees and resolve hardware, software, account and network issues.
• Log, prioritize and update tickets in ServiceNow or a similar ITSM tool.
• Reset passwords and manage user accounts (Active Directory, Microsoft 365, NCID or similar).
• Image, deploy and set up laptops, desktops, printers, phones and peripherals.
• Provide hands‑on and remote support; elevate complex issues to the right team.
• Write clear notes and simple how-to guides for common fixes.

Skills

Windows 10/11

Microsoft 365

Active Directory

Remote support tools

ServiceNow

Remedy

Jira Service Management

Clear communication

Tools

ServiceNow

Remedy

Jira Service Management

Job description

Be the person state employees call when technology gets in the way — and build public-sector IT experience on your resume.

Mfinite Consulting is building a pool of help desk and desktop support professionals for contract assignments with North Carolina state and public-sector agencies in the Raleigh area. Assignments typically run 6–12 months; agencies set the schedule (onsite or hybrid).

Pay & Schedule

• $26 – $32 per hour, based on experience and skill level
• Full-time, about 40 hours per week, business hours
• Contract assignment; W-2 hourly employee of Mfinite Consulting LLC
• Direct deposit

Benefits for Full-Time Employees

• Medical insurance with a choice of PPO plans
• Dental and vision coverage
• Basic life insurance
• 401(k) retirement plan
• Optional savings and early pay access

What You'll Do

• Answer phone, email and ticket requests from state employees and resolve hardware, software, account and network issues
• Log, prioritize and update tickets in ServiceNow or a similar ITSM tool
• Reset passwords and manage user accounts (Active Directory, Microsoft 365, NCID or similar)
• Image, deploy and set up laptops, desktops, printers, phones and peripherals
• Provide hands‑on and remote support; elevate complex issues to the right team
• Write clear notes and simple how-to guides for common fixes

What You Need

• 1+ year of help desk, service desk or desktop support experience (more for senior assignments)
• Working knowledge of Windows 10/11, Microsoft 365, Active Directory and remote support tools
• Experience with a ticketing system (ServiceNow, Remedy, Jira Service Management or similar)
• Clear, patient communication with non‑technical users
• Eligible to work in the U.S. without sponsorship; able to pass a background check
• Able to report onsite in the Raleigh area as the assignment requires

Great Fit If You Have

• CompTIA A+, Network+ or Security+; HDI or ITIL Foundation
• Prior state or local government IT support experience
• Military or veteran background — we welcome veterans and military spouses

About Mfinite Consulting

Mfinite Consulting LLC is a veteran- and woman‑owned company headquartered in Columbia, MD, with a team in Raleigh, NC. We place dependable, fully screened professionals with public‑sector clients. Positive Outcomes. Proven Results.

Mfinite Consulting LLC is an Equal Opportunity Employer. Questions? Email [e-mail].