Project Shape – Intake Associate NHCAC

North Hudson Community Action Corportation; Union City, Northern (NJ, KY); Hybrid; USD 36,000 - 54,000; Full time

Job summary

North Hudson Community Action Corporation in New Jersey is seeking an Intake Associate to provide administrative and client support for seniors and eligible clients. You will handle data entry, respond to inquiries, and ensure accurate records in program databases.

The role emphasizes delivering a positive client experience, assisting with applications and eligibility tasks, coordinating with service teams, and maintaining documentation with attention to detail.

Qualifications

• High school diploma or equivalent required.
• Associate Degree preferred.
• Experience with extensive customer service interactions, including telephone contact.
• Must multitask effectively and perform accurate data entry.
• Computer proficiency required.
• Bilingual in English and Spanish required.

Responsibilities

• Enter client information into program databases accurately.
• Maintain client records and supporting documentation.
• Assist with application processing and eligibility activities.
• Serve as a primary contact for clients and respond to inquiries.

Skills

Customer service

Data entry

Multitasking

Bilingual English/Spanish

Education

High school diploma

Associate degree preferred

Job description

The Project SHAPE Intake Associate provides administrative and client support services to facilitate the delivery of community-based programs and resources for seniors and eligible clients. This position is responsible for the accurate and timely entry of client information into program databases, maintaining client records and supporting documentation, and assisting with application processing and eligibility-related activities. The Intake Associate serves as a primary point of contact for clients, responding to inquiries, providing information regarding available services and entitlements, and ensuring a positive client experience.

Education/Experience: High school diploma or equivalent required; Associate Degree preferred. Experience with extensive customer service interactions, including telephone contact, preferably within the field of social services. Must have the ability to multitask effectively and perform accurate data entry. Computer proficiency required. Bilingual in English and Spanish required.