Project Service & Support Analyst - Licensing & Compliance

Holman Enterprises; Mount Laurel Township (NJ); On-site; USD 61,000 - 87,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life and Disability Insurance

401(k) plan with Company Match

Paid Time Off (PTO)

Paid Holidays

Bereavement

Jury Duty

Paid Pregnancy/Parental leave

Paid Military Leave

Tuition Reimbursement

Job summary

Holman Enterprises is seeking a client-facing professional to maintain strong client relationships and ensure satisfaction through effective communication and problem solving. You will support clients with mergers and acquisitions projects and manage a priority queue to resolve inquiries promptly.

In this role, you will escalate concerns as the primary contact, coach teammates, and contribute to knowledge base updates. Strong organizational skills and attention to detail are essential.

Qualifications

• Bachelor's degree or equivalent work experience.
• Proficiency with MS Office tools including Outlook, Excel, Word, and PowerPoint.
• Ability to work independently and in a team.
• 2-4 years in case management, adminsupport, or customer service.
• Familiarity with accounting principles may be required.
• Knowledge of DMV regulations preferred but not required.

Responsibilities

• Acts as a client-facing representative, maintaining relationships and satisfaction through communication and problem solving.
• Supports clients with M&A projects and ensures a seamless transition for new clients.
• Manages and prioritizes a priority queue for timely resolutions of inquiries.
• Drives resolution across all case types using standard procedures.
• Primary point of contact for formal client escalations and prompt issue resolution.

Skills

Client communication

MS Office

Independence

Time management

Education

Bachelor's degree in related field or equivalent work experience

Tools

Outlook

Excel

Word

PowerPoint

Project

Visio

SharePoint

Job description

What will you be doing?

• Acts as a client-facing representative, maintaining strong relationships and ensuring client satisfaction through effective communication and problem-solving
• Supports clients with mergers and acquisitions (M&A) projects, ensuring seamless transition for new clients
• Manages and prioritizes the priority queue, ensuring timely and efficient resolution of client inquiries and issues
• Drives resolution across all case types, leveraging expertise to address and resolve cases effectively
• Serves as the primary point of contact for formal client escalations, addressing concerns promptly and working to achieve positive resolutions
• Provides support to team members (e.g., Specialist II - Licensing) during client consultations, ensuring high-quality service delivery and the resolution of complex client inquiries
• Authors and updates knowledge articles, ensuring that all documentation is current, accurate, and serves as a valuable resource for both the team and clients
• Effectively manages time and consistently meets deadlines with some guidance from supervisor
• Demonstrates accuracy, thoroughness and effectiveness in work
• Demonstrates attention to detail and commitment to doing quality work
• Adjusts quickly to new or changing assignments, processes and people
• Displays professionalism and remains composed when faced with challenges
• Learns from experience; modifies behavior to be more effective
• Recognizes one's own strengths and opportunities for growth
• Solves a range of problems in straightforward situations; analyzes possible solutions and assesses each using standard procedures
• Effectively coaches, gives performance feedback and provides development opportunities within own area of responsibility or department

What are we looking for?

• Bachelor's degree in a related field or equivalent work experience.
• Additional education, certifications, or experience are a plus.
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
• Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc.
• Ability to work independently and as part of a team.
• Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc.
• 2-4 years experience in case management, administrative support, or customer service related fields
• Proficiency in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department
• Understanding of accounting principles and bookkeeping software may be required
• Reviewing and improving processes, methods, and tools to increase efficiency, accuracy, and security
• Knowledge of DMV regulations and processes is strongly preferred, but not required

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way. At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement.

Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays
• Bereavement
• Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits: Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $60,800.00 - $86,640.00 USD annually for full time employees. The annual compensation range is comprised of base pay earnings.

Artificial Intelligence Statement

We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to: Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es). Misrepresent or embellish qualifications, skills, or experience Create false or misleading representations of identity (e.g., deepfakes or altered images/videos) Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are a person with a disability needing assistance with the application process, please contact [e-mail] This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

At Holman, we operate according to The Holman Way by always doing what’s right for our people, our customers, and the community. Since 1924, Holman has grown from a single Ford dealership in New Jersey into a global automotive leader with more than 10,000 employees across North America, the UK, and Germany. We deliver a unique range of automotive services, including industry-leading fleet management and leasing; commercial vehicle equipment manufacturing; powertrain distribution and logistics; commercial and personal insurance and risk management; venture capital funding; and automotive retail sales. Headquartered in southern New Jersey since 1924, we are looking for talented employees worldwide to join our Great Place to Work certified corporate culture and help drive another century of success.