Project/Program Manager

Blue Cross and Blue Shield of North Carolina; United States; On-site; USD 74,000 - 118,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Parental leave and adoption/surrogacy?

Tuition reimbursement

401k match

Job summary

Blue Cross and Blue Shield of North Carolina is seeking a National NCQA Program Manager to drive accreditation activities focused on Member Experience and Credentialing. You will ensure readiness, maintain compliance, and partner across functions to support NCQA survey outcomes.

The ideal candidate has NCQA accreditation experience and strong credentialing oversight capabilities, with a track record in cross-functional project delivery within healthcare.

Qualifications

• NCQA accreditation knowledge and credentialing oversight experience.
• Strong analytical and organizational abilities.
• Excellent communication and stakeholder influence skills.

Responsibilities

• Lead NCQA Credentialing and Recredentialing standards and ensure compliance.
• Coordinate NCQA readiness assessments and mock surveys for Credentialing and Member Experience.
• Oversee credentialing delegates, audits, and governance reporting.
• Collaborate across Credentialing Operations, Network Management and delegated entities for compliance.
• Prepare for and participate in NCQA Credentialing File Reviews with corrective actions.

Job description

Job Description

We’re hiring a National Committee Quality Assurance (NCQA) Program Manager to lead our Health Plan Accreditation activities with a primary focus on Member Experience and Credentialing standards. This role drives organizational readiness, ensures ongoing compliance, and partners cross-functionally to support successful NCQA survey outcomes. The ideal candidate brings strong experience in NCQA accreditation and credentialing oversight.

What You’ll Do

• Serve as the organizational lead for NCQA Credentialing and Recredentialing (CR) standards, ensuring policies, procedures, files, and oversight activities meet accreditation requirements.
• Lead annual NCQA readiness assessments and mock surveys for Credentialing, Member Experience, and other accreditation standards to ensure continuous survey readiness.
• Support oversight of credentialing delegates and vendors, including performance monitoring, annual audits, corrective action plans, and reporting to credentialing governance committees.
• Partner with Credentialing Operations, Network Management, other business areas and delegated entities to ensure ongoing compliance with NCQA CR standards and credentialing-related regulatory requirements.
• Lead preparation for and participation in NCQA Credentialing File Reviews, including file selection, audit readiness assessments, corrective actions, and survey response development.

What You Bring

• Bachelor’s degree or equivalent experience
• 3+ years of experience in related field
• In lieu of degree, 5+ years of experience in related field

Bonus Points (preferred qualifications)

• 5+ years of program or project management experience in healthcare, quality, or compliance
• Demonstrated experience preparing for and supporting NCQA surveys, file reviews, and accreditation submissions.
• Strong working knowledge of health plan credentialing operations, delegated credentialing oversight, and provider network compliance requirements.
• Experience leading cross-functional accreditation workgroups and driving corrective action plans through completion.
• Direct experience with NCQA Health Plan Accreditation standards and survey processes
• Experience supporting or managing Credentialing and Recredentialing (CR) activities
• Proven ability to manage cross-functional initiatives and drive results in a matrixed environment
• Strong understanding of accreditation compliance, evidence documentation, and audit readiness
• Ability to assess compliance gaps and implement actionable solutions
• Excellent analytical, organizational, and problem-solving skills
• Strong communication skills with the ability to influence stakeholders at all levels
• Proficiency in Microsoft Excel, PowerPoint, Teams, and SharePoint
• High attention to detail with strong program tracking and reporting capabilities

WhatYou’llGet

• The opportunity to work at thecutting edgeof health care delivery with a teamthat’sdeeply invested in the communityWork-life balance, flexibility, and the autonomy to dogreat work
• Medical, dental, and vision coverage along withnumeroushealth and wellness programs
• Parental leave and support plus adoption and surrogacyassistance
• Career development programs and tuition reimbursement for continued education
• 401k match including an annual company contribution
• Learn more

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs.Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.

*Based on annual corporate goal achievement and individual performance.

$73,698.00 - $117,917.00

Skills

Budgeting, Office Administration, Process Improvements, Program Administration, Program Documentation, Program Evaluations, Program Implementation, Program Management, Project Management, Resource Allocation