Project/Program Management Specialist

ServiceNow; Town of Florida (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

ServiceNow in the United States seeks an Operations Specialist to support audits, governance, and enablement across Talent Acquisition programs. You will analyze data, validate information in Excel, and partner with program owners to document findings and drive remediation.

Responsibilities include building Power Automate workflows, supporting Copilot Studio agents, managing SharePoint content, and delivering clear documentation.

Qualifications

• Experience in Business Operations, Program Management, HR Operations, Information Systems, or related field.
• Experience supporting operations, process improvement, program administration, enablement, or business operations.
• Strong Microsoft Excel skills, including data validation, lookups, reconciliation, pivots, and analysis.
• Experience with SharePoint administration and content management.
• Familiarity with Microsoft Power Automate and Power Platform solutions.
• Exposure to Copilot Studio, AI tools, chatbot development, or knowledge management solutions preferred.
• Strong written communication and documentation skills.
• Excellent attention to detail and ability to manage multiple priorities.

Responsibilities

• Support recurring operational reviews, audits, and governance activities across Talent Acquisition programs and processes.
• Analyze data sets to identify inconsistencies, missing information, and potential process adherence gaps.
• Perform validation activities using Excel, lookups, data reconciliation, and reporting tools.
• Partner with program owners to document findings, track remediation efforts, and improve operational controls.
• Maintain audit documentation and reporting artifacts with a high degree of accuracy and confidentiality.
• Build, maintain, and optimize Power Automate workflows that streamline manual processes and improve operational efficiency.
• Identify automation opportunities and support implementation of scalable solutions.
• Test workflows, troubleshoot issues, document processes, and recommend enhancements.
• Assist with process mapping and workflow redesign initiatives.
• Support development and maintenance of Copilot Studio agents and AI-powered solutions.
• Assist with agent configuration, testing, knowledge source management, and user adoption activities.
• Help establish governance, content standards, and feedback mechanisms that improve agent accuracy.
• Contribute to AI enablement initiatives that enhance employee self-service and operational support capabilities.
• Organize, curate, and maintain knowledge content to improve discoverability and AI query performance.
• Structure content repositories to support effective search, retrieval, and self-service experiences.
• Review existing documentation and identify opportunities to improve consistency, usability, and governance.
• Partner with stakeholders to ensure content remains current, accurate, and aligned with operational needs.
• SharePoint & Digital Workspace Support
• Assist with SharePoint site design, migration, restructuring, and content organization.
• Build and maintain pages, navigation structures, document libraries, and supporting resources.
• Improve information architecture and user experience across enablement and operational sites.
• Support governance and content management best practices.
• Enablement Content Development
• Create and maintain operational documentation, SOPs, FAQs, process guides, communications, quick-reference materials, and training resources.
• Translate complex processes into clear, user-friendly content.
• Support change management and readiness efforts for new tools, processes, and programs.
• Draft internal communications and educational materials that promote adoption and operational effectiveness.

Skills

Excel

Power Automate

SharePoint Admin

Power Platform

AI tools

Documentation

Written communication

Tools

Copilot Studio

SharePoint

Power Platform

Job description

• Operational Audits & Compliance SupportSupport recurring operational reviews, audits, and governance activities across Talent Acquisition programs and processes.
• Analyze data sets to identify inconsistencies, missing information, and potential process adherence gaps.
• Perform detailed validation activities using Excel, lookups, data reconciliation techniques, and reporting tools.
• Partner with program owners to document findings, track remediation efforts, and improve operational controls.
• Maintain audit documentation and reporting artifacts with a high degree of accuracy and confidentiality.
• Workflow Automation & Process ImprovementBuild, maintain, and optimize Power Automate workflows that streamline manual processes and improve operational efficiency.
• Identify automation opportunities and support implementation of scalable solutions.
• Test workflows, troubleshoot issues, document processes, and recommend enhancements.
• Assist with process mapping and workflow redesign initiatives.
• AI & Copilot EnablementSupport development and maintenance of Copilot Studio agents and AI-powered solutions.
• Assist with agent configuration, testing, knowledge source management, and user adoption activities.
• Help establish governance, content standards, and feedback mechanisms that improve agent accuracy and effectiveness.
• Contribute to AI enablement initiatives that enhance employee self-service and operational support capabilities.
• Knowledge Management & Content OptimizationOrganize, curate, and maintain knowledge content to improve discoverability and AI query performance.
• Structure content repositories to support effective search, retrieval, and self-service experiences.
• Review existing documentation and identify opportunities to improve consistency, usability, and governance.
• Partner with stakeholders to ensure content remains current, accurate, and aligned with operational needs.
• SharePoint & Digital Workspace SupportAssist with SharePoint site design, migration, restructuring, and content organization.
• Build and maintain pages, navigation structures, document libraries, and supporting resources.
• Improve information architecture and user experience across enablement and operational sites.
• Support governance and content management best practices.
• Enablement Content DevelopmentCreate and maintain operational documentation, SOPs, FAQs, process guides, communications, quick-reference materials, and training resources.
• Translate complex processes into clear, user-friendly content.
• Support change management and readiness efforts for new tools, processes, and programs.
• Draft internal communications and educational materials that promote adoption and operational effectiveness.
• experience in Business Operations, Program Management, HR Operations, Information Systems, or a related field.
• experience supporting operations, process improvement, program administration, enablement, or business operations.
• Strong Microsoft Excel skills, including data validation, lookups, reconciliation, pivots, and analysis.
• Experience with SharePoint administration and content management.
• Familiarity with Microsoft Power Automate and Power Platform solutions.
• Exposure to Copilot Studio, AI tools, chatbot development, or knowledge management solutions preferred.
• Strong written communication and documentation skills.
• Excellent attention to detail and ability to manage multiple priorities simultaneously.
• Comfortable working independently in a fast-paced environment with evolving priorities.