Project Portfolio Demand Coordinator - Remote

CSAA Insurance Group, a AAA Insurer; Phoenix (AZ); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company in the insurance sector is seeking a Project Portfolio Demand Coordinator to streamline the demand intake process and support portfolio management. This remote role involves collaboration with various stakeholders to ensure alignment with company strategy and budget. The ideal candidate will possess strong critical thinking and communication skills, with a background in portfolio management tools. Join a culture that values innovation and community service.

Benefits

Performance Bonuses

401(k) with Company Match

Flexible Work Arrangements

Qualifications

• Typically requires 4 years of related professional experience.
• Ability to work effectively with stakeholders at all levels.

Responsibilities

• Facilitating the demand intake process by capturing and prioritizing requests.
• Preparing reports and dashboards for leadership during intake review meetings.
• Maintaining and coordinating the demand backlog.

Skills

Critical Thinking

Problem Solving

Communication

Education

4-year college degree

Tools

ServiceNow

Jira

Smartsheets

Job description

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CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for, and recover from life's uncertainties. We are committed to progress over perfection and foster a culture of innovation and adaptability. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Project Portfolio Demand Coordinator! Join us and support CSAA IG in achieving our goals.

Your Role

This role is a critical member of the portfolio management office, acting as the primary point of contact for all incoming requests. Working with various stakeholders across the organization, this role will support the submission of accurate requests, assist in the intake review process, and maintain an accurate backlog.

Your responsibilities include:

• Facilitating the demand intake process by capturing, assessing, and prioritizing requests
• Serving as the primary contact for all incoming requests into the portfolio management office
• Supporting stakeholders in refining demand requests to improve decision-making
• Ensuring demand requests align with CSAA strategy and budgetary constraints
• Assisting in portfolio governance risk assessments
• Preparing reports and dashboards for leadership during intake review meetings
• Maintaining and coordinating the demand backlog
• Providing regular updates on demand and portfolio status to leadership and business units
• Aligning schedules and fulfilling demands across workstreams
• Supporting requests through governing bodies as needed
• Identifying opportunities for process automation and efficiency improvements

Required Experience, Education, and Skills

• Typically requires 4 years of related professional experience and a 4-year college degree or equivalent
• Excellent critical thinking and problem-solving skills
• Strong written and oral communication skills
• Understanding of intake and project lifecycle processes
• Ability to work effectively with stakeholders at all levels, including executives
• Experience with portfolio management tools (e.g., ServiceNow, Jira, Smartsheets)
• Ability to support organizational change and demonstrate value
• Proactive in assessing risks, business needs, and prioritizing demands

Preferred Qualifications

• 2 years of experience in Six Sigma, process reengineering, or process improvement
• Active participation in fostering company culture through resource groups or volunteering
• Willingness to travel as required for meetings and team events
• Flexibility to invest extra time to meet business needs and support teams

About CSAA IG

At CSAA IG, we are dedicated to protecting our customers, employees, communities, and the environment. We are on a climate journey to improve for our people, business, and planet, leading by example with bold actions. Join us if you believe in community service, inclusion, and innovation.

We offer comprehensive benefits, including a total compensation package, performance bonuses, 401(k) with company match, and more. Learn about our culture and benefits at https://careers.csaa-insurance.aaa.com/us/en/benefits.

Our work arrangements are flexible, with options for remote, hybrid, or in-person work. Please check your email regularly for updates on your application. For accommodations during the application process, contact [e-mail].

We value diversity and inclusion, supporting colleagues of all abilities, orientations, ethnicities, and genders. CSAA Insurance Group is an equal opportunity employer.