Project Operations Specialist

Adyen; City of Amsterdam (NY); On-site; USD 68,000 - 108,000; Full time

Job summary

Adyen is seeking a Project Operations Specialist to drive successful implementations of AfP solutions for platforms and marketplaces. You will coordinate customer onboarding, guide technical teams, and ensure smooth go-lives through structured, cross-functional collaboration.

You will work in Amsterdam, collaborate with international teams, and travel as needed. The role emphasizes hands-on delivery, stakeholder management, and continuous improvement of delivery processes.

Qualifications

• 2+ years of experience setting up and delivering complex projects.
• Experience in a technical environment is a plus.
• Familiarity with API-first SaaS, third-party software integrations, hardware roll-outs, and/or technical data flows.

Responsibilities

• Manage customer implementations from onboarding through go-live with ownership of progress and delivery.
• Coordinate timelines, dependencies, and follow-ups across internal and external stakeholders.
• Partner with customer project and technical teams to drive smooth implementations.
• Guide customers on best practices and informed rollout decisions.
• Lead customer meetings with clear objectives, actions, ownership and next steps.
• Identify and troubleshoot operational issues with relevant internal teams to remove blockers.
• Support handovers into business-as-usual operations after go-live.
• Build knowledge of Adyen’s products and project delivery methods.
• Share insights to improve delivery and customer experience.

Skills

Project management

Cross-functional coordination

API familiarity

Third‑party integrations

Tools

APIs

Integrations

Job description

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Project Operations Specialist

Project Operations Specialists play a key role in delivering successful payment, platform, and banking solutions for our customers. You’ll help turn complex implementations into smooth, well-executed launches, working closely with customers and internal teams to ensure a high-quality experience from onboarding through go-live.

In this role, you’ll focus on Adyen for Platforms (AfP) — our solution that enables platforms and marketplaces to onboard their users, process payments on their behalf, and pay out their funds. You’ll coordinate implementation activities, guide customers through key decisions, and work across teams to keep projects moving forward.

This is a hands-on role focused on operational execution, learning, and development. You’ll build a strong foundation in project delivery, stakeholder management, operational processes, and Adyen’s products, while gradually taking ownership of increasingly complex projects.

What you’ll do

• Manage customer implementation projects from onboarding through go-live, taking ownership of project progress, stakeholder alignment, and successful delivery.
• Coordinate activities, timelines, dependencies, and follow-ups across internal and external stakeholders.
• Partner with customer project and technical teams to drive smooth and effective implementations.
• Guide customers on implementation best practices and help them make informed decisions throughout the rollout.
• Prepare for and independently lead customer meetings, ensuring clear objectives, actions, ownership, and next steps.
• Identify and troubleshoot operational issues, working with the right internal teams to resolve blockers and keep projects on track.
• Support effective handovers into business-as-usual operations, helping ensure a smooth transition after go-live.
• Build and apply knowledge of Adyen’s products, operational processes, and project delivery approaches.
• Share operational insights and feedback to improve how we deliver projects and create a better customer experience.

Who you are

• You have 2+ years of experience setting up and delivering complex projects, ideally in a technical environment, and are comfortable coordinating multiple stakeholders. Experience in the payments industry or a technical background is a plus, as is familiarity or affinity with API-first SaaS, third-party software integrations, hardware roll-outs, and/or technical data flows.
• You are highly organized, detail-oriented, and able to keep track of multiple moving parts.
• You communicate clearly and confidently, both with customers and internal stakeholders.
• You’re comfortable working in a fast-paced environment where priorities can change and you need to take ownership.
• You have a customer-focused mindset and enjoy collaborating with people across different teams and functions.
• You’re curious about technical systems, operational processes, and how products are implemented in real-world environments.
• You’re proactive and comfortable identifying issues, asking questions, and driving things forward rather than waiting for instructions.
• You work effectively with international and cross-functional teams.
• You are fluent in English and one additional language: French, Spanish, or Italian. Other languages are a plus.
• You’re willing to travel domestically and internationally when required.

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.