Project Operations Manager

Cosmic Fischer Locks; New York (NY); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan

Paid time off

Company vehicle or travel allowance

Cell phone stipend

Job summary

Cosmic Fischer Locks, a New York City door security integrator, seeks a Project Operations Manager for Midtown Manhattan and a Bronx warehouse on-site. You will own projects from sale through installation, coordinating procurement, scheduling, and field execution with technicians, vendors, and clients.

This hands-on role reports to the CEO in a fast-growing company; you’ll build operational processes, manage multiple active projects, handle insurance and site access, and occasional travel across

Qualifications

• 5+ years in field or operations roles for low-voltage or security systems.
• Experience coordinating multiple projects with vendors and field techs.
• Strong knowledge of access control, door hardware, and low-voltage basics.
• NYC project experience, building access and COI coordination a plus.
• Comfort with field service management platforms and process improvement.

Responsibilities

• Serve as liaison between sales and installation, converting sold projects to engineered work orders.
• Manage procurement of door hardware, access control components, and low-voltage materials.
• Prepare and stage systems for technicians prior to installation.
• Develop and manage installation schedules; coordinate with technicians and timelines.
• Communicate status to leadership; identify risks and mitigation plans.
• Coordinate NYC building requirements, COIs, elevator access, and after-hours work.
• Maintain project visibility and flag delays before client impact.
• Travel within NYC boroughs to sites as needed to assess scope and support teams.
• Help refine scheduling, procurement, and handoff processes as the company scales.

Skills

Project management

Communication

Organizational skills

Vendor management

Spanish (optional)

Tools

Field service software

Scheduling software

Job description

Project Operations Manager – Low-Voltage & Door Security Integration

Location: Midtown Manhattan and Bronx warehouse, on-site.Approximately 70% Midtown / 30% Bronx (excluding travel within the NYC 5 boroughs for on-site project work).

Reports to: Chief Executive Officer

Type: Full-time

Compensation: $100,000 to $120,000, commensurate with experience, plus performance bonus

Local Travel: Occasional, to project sites in the 5 boroughs

Cosmic Fischer (CFLocks.com) is a New York City commercial door security integrator with roots dating back to 1968.We specialize in mechanical and electronic door hardware, access control, and low-voltage security systems for commercial buildings throughout New York City. As the company grows, we are investing in our operational foundation, and this role is the first hire in that effort.

The Opportunity

We are hiring a Project Operations Manager to serve as the critical link between technical sales and the field.This person takes a sold project and turns it into an engineered, scheduled, fully kitted installation ready for execution by our technicians.

The roles owns the sale through installation process, end-to-end: sourcing and specifying the right products, understanding the engineering approach of each project, building the installation schedule, preparing systems and materials, and acting as the primary point of contact for the field team.It also carries the responsibility of keeping leadership informed on operational performance, risks, and issues.

This is a hands-on, high-trust position reporting directly to the CEO.The role is ideal for a professional seeking to build a genuine operational function within a growing company – someone who will not merely execute tasks, but assume ownership of a core segment of the business.

Responsibilities

• Serve as the primary liaison between technical sales and installation, client success, translating sold projects into executable, engineered work orders
• Manage materials procurement, including the specification, sourcing, and ordering of door hardware, access control components, and low-voltage materials for each project
• Prepare and stage systems and hardware for technicians in advance of installation
• Develop and manage installation schedules, coordinating technician availability against project timelines
• Maintain regular communication with field technicians, including assigning work, addressing technical questions, and resolving issues encountered on-site
• Coordinate NYC building requirements that affect execution, including certificates of insurance, building and freight elevator access, and after-hours work approvals
• Maintain visibility into project status across the pipeline and proactively flag risks or delays before they affect clients
• Travel locally (NYC 5 boroughs) on an occasional basis to job sites to assess scope, verify site conditions, and/or support technicians directly
• Support the ongoing development and refinement of internal processes related to scheduling, procurement, and project handoff as the company scales

How Success Is Measured

This role is measured on outcomes, not activity.In the first year, success looks like:

• Material accuracy: the right parts on-site the first time
• Reduced return trips and rework
• Shorter cycle time from sale to installation

Qualifications

• 5+ years of field or operations experience in low-voltage systems, door hardware, or security integration, with a demonstrated understanding of how systems get installed in practice, not just how they are specified on paper
• Comfortable managing 8 to 15 concurrent projects, with the schedules, vendors, and field coordination that come with them
• Working knowledge of access control systems, electronic and mechanical door hardware, and related low-voltage systems (readers, maglocks, power supplies, foundational wiring principles, etc.)
• Experience executing commercial installations in NYC buildings, including certificates of insurance, building access and freight elevator coordination, and after-hours work requirements
• Strong product and vendor knowledge, with the ability to source materials, evaluate components, and avoid costly procurement errors
• Experience working in a field service management or project scheduling platform, and comfort helping implement and improve systems as the company modernizes
• Excellent communication skills, particularly with field technicians.Proficiency in Spanish is preferred, not required.
• Exceptional organizational skills, with the ability to manage multiple active projects, schedules, and vendor relationships concurrently
• A proactive, self-directed professional who takes ownership of responsibilities without requiring close supervision
• A valid driver's license is required for occasional local site travel

Compensation and Benefits

• Base salary of $100,000 to $120,000, commensurate with experience
• Performance bonus of up to 15% of base, tied to the success measures above
• Medical, dental, and vision coverage
• (10) days paid time off plus paid holidays
• 401(k)
• Company phone and vehicle allowance or company vehicle for site travel