Access Control PE Portfolio Company CEO

Tucker's Farm Corporation; New York (NY); On-site; USD 180,000 - 220,000; Full time

Benefits offered by this job

Bonus up to 30% of salary

Equity / Profit Sharing Plan

Healthcare / Benefits

401k Match

Job summary

Tucker's Farm Corporation is seeking a General Manager to lead operations for a locksmith and access control company in New York City. The ideal candidate will have over 10 years of experience in field service operations, demonstrating strong project management skills and a drive for operational excellence. This hands-on role involves managing dispatch, optimizing service delivery, and ensuring customer satisfaction across diverse accounts. A base salary of $200,000 with bonuses and equity sharing are part of the competitive compensation package.

Qualifications

• 10+ years of field service operations experience, preferably in security or related trades.
• Proven track record running a field workforce of similar scale and complexity.
• Comfortable in the field, with credibility among technicians.

Responsibilities

• Oversee field operations across NYC, managing dispatch and technician productivity.
• Assume responsibility for key customer relationships, ensuring service quality.
• Identify and drive organic growth opportunities.

Skills

Project management

Operational efficiency

Problem-solving

Field service experience

Hunger and drive

Tools

ServiceTitan

Job description

Position:Access Control PE Portfolio Company CEO

CompanyName:Webster Lock and Hardware

Company’s Website:ww3.websterlock.com

Location:Bronx, NY

Start Date: Immediately

Annual Compensation(Details below)

• Bonus:Up to 30% of salarybased on performance (details below)
• Equity / Profit Sharing Plan

BACKGROUND

We are a low-profile, value-oriented holding vehicle modeled after Berkshire Hathaway. The founders/investment team iscomprisedof value investors from Apollo Global Management (~$80bn private equity group) and Viking Global Investors (~$50bn hedge fund). We have various portfolio companies or ‘platforms’ (also known as rollups, aggregations, or buy-and-builds). Each platform is capitalized with a long-term equity base and has the sole mandate of compounding cash flows for the long term, primarily through M&A. We have a broad mandate and look for opportunities across industries,geographiesand the capital structure, although our primary focus is on rollups.

We are seeking a full-timeGeneral Managertobe the day-to-day operational leader of NYC’s locksmith and access control company (~75 employees, ~40) service vehicles).The General Manager will report to the COO of the Badlands Security Company, a sub-holdcofocused onLocksmith& Access Control businesses.We are building the leading commercial services business in the Northeast through targeted acquisitions and operational excellence.This is ahands-on management role ensuring smooth operations across multiple divisions, managing department heads,buildingandexecuting onKPIs,and executing growth strategies.

SPECIFIC DUTIES AND RESPONSIBILITIES

An initialpreview of the responsibilities & tasksareas follows (there will be more, but this will give you a general sense of the roles & responsibilities):

• Field Operations & Dispatch
• Own end-to-end field operations across all 5 NYC boroughs; drive technician productivity,utilization, and job throughput (~50 total); oversee dispatch function (4 service managers) – job scheduling, truck deployment, backlog management;identifyandeliminateoperational inefficiencies across service delivery
• Workforce Management
• Manage dispatchers and department heads; own field workforce performance – accountability, discipline, retention; partner with dispatchers on technician hiring and onboarding;build a performance-oriented field culture without disrupting a stable, long-tenured workforce
• Build reporting and dashboards to provide management visibility into job-level profitability, technicianproductivity, and customer performance; Lead migration from legacy field service management platform to modern, cloud-based solution;Identifyand close other operational technology gaps
• Customer & Account Management
• Assume operational responsibility for key customer relationships;Maintainhighest levels of service quality and responsiveness across ~900 property manager and landlordaccounts
• Oversee estimating function – ensure quote accuracy, margin discipline, and pricing consistency; implement pricing governance with clear approval thresholds;identifywhere the business is leaving money on the table
• Own day-to-day vendor relationships across key suppliers; understand and protect preferential purchasing terms
• Drive margin improvement through operational efficiency and capacity expansion; support AR collections process – ensure service managers and field operations enable fast and efficientbilling and collections
• Growth
• Identifyorganic growth opportunities (e.g., capacity, service line expansion, geographic coverage); support platform M&A integration and cross-selling as Badlandsacquiresadditionalbusinesses

IMPORTANT NOTE

At Tucker’s Farm, wehire forattributes and potentialoverspecific experience or formal education.We’relooking for hungry,go-getterindividuals who are excellentproblem solversand have a drive to succeed inoperations. Yourexperiencecould vary widely, and we encourage applications from diversebackgrounds.

KEY ATTRIBUTES WE’RE LOOKING FOR

• Hunger and drive to succeed in a fast-paced environment
• Ability to thrive without extensive structure
• Strong project management skills(i.e., superb at to-do-lists, meticulous execution managing multiple workstreamsandcorrespondence withvendors)
• Highly organized, exceptional attention to detail,andsolutions-oriented

YOUR BACKGROUND MIGHT LOOK LIKE

• 10+ years field service operations experience – security, access control, HVAC, facilities, or adjacent tradeservices
• Proventrack recordrunning a field workforce of similar scale and complexity
• Hands-on operator – comfortable in the field, credible with technicians
• Experience with field service management platforms –ServiceTitanfamiliarity a strong plus
• NYC market experience preferred
• PE-backed or high-growth environment experience a plus
• Fluency or workingproficiencyin Spanish preferred but notrequired

COMPENSATION STRUCTURE

• Base salary of $200,000
• Bonus ofup to 30% of salary based on specific performance KPI metrics such as revenue growth, total technician hours,utilization
• Equity / Profit Sharing Plan
• Healthcare / Benefits
• 401k Match

NEXT STEP

• Pleasesubmityour resume and a3-5minutevideo(consisting ofapersonalintroduction and whyyou’dbe a good fit for the job)[e-mail] considered.