Project Operations Coordinator

Chimney Cricket & Hometown Hearth; Media (Delaware County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Profit sharing

Training & development

Job summary

A full-service home services company in Delaware County seeks a highly organized Project Operations Coordinator to manage project workflows and ensure efficient operations. This role involves coordinating schedules, maintaining communication with clients and technicians, and managing documentation. Ideal candidates will demonstrate strong problem-solving skills and experience in project coordination, logistics, or service industries. This position also supports safety program coordination and warehouse operations, making attention to detail vital.

Qualifications

• Experience in project coordination, operations, logistics, or service industries preferred.
• Ability to manage multiple projects and priorities simultaneously.
• Comfortable working in both office and warehouse environments.

Responsibilities

• Manage project workflow from sales approval through completion.
• Coordinate project scheduling and maintain communication between teams.
• Review technician paperwork and ensure project documentation is complete.

Skills

Highly organized

Strong communication skills

Problem solving

Attention to detail

Coordination skills

Job description

Benefits:

• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Profit sharing
• Training & development

Chimney Cricket is a full-service chimney, fireplace, and hearth company serving homeowners throughout the greater Philadelphia region. We specialize in inspection, service, restoration, installation, and masonry repair.

We are looking for a highly organized Project Operations Coordinator (POC) to help keep projects moving efficiently from approval through completion. Once a project is approved, this role helps guide it through scheduling, material coordination, documentation, and customer communication. The POC works closely with the Operations Manager and field technicians to ensure projects are organized, prepared, and executed smoothly.

If you enjoy organization, problem solving, and managing multiple moving pieces, this role may be a great fit.

Project Coordination

The Project Operations Coordinator helps ensure projects move forward efficiently after sales approval. This includes coordinating scheduling, confirming project readiness, and maintaining communication between the office, technicians, and customers.

• Manage project workflow from sales approval through completion
• Coordinate project scheduling (inc project readiness and deposit collection)
• Communicate project details/updates between sales, customers, and field teams
• Track project progress and identify potential coordination issues
• Verify materials lists and delivery times to support project staging
• Site visitation to ensure quality outcomes, customer satisfaction, and positive team morale

Project Administration

This role helps maintain accurate project documentation and ensures important operational details are organized and complete. Strong attention to detail helps support smooth project execution and billing.

• Review technician paperwork and job documentation
• Monitor technician timesheets related to projects
• Ensure project documentation is complete and organized
• Assist with project closeout and coordination with billing

Safety Program Coordination

Safety is one of Chimney Cricket’s core values. This role helps coordinate and maintain the company’s safety program by keeping documentation organized, supporting training efforts, and ensuring safety processes remain active across the team.

• Maintain company safety documentation and records, including incident reports and OSHA logs
• Coordinate safety meetings, training sessions, and toolbox talks
• Track technician safety certifications and training requirements
• Maintain safety documentation such as SDS binders and equipment records
• Assist with incident documentation and coordination with safety consultants when needed

Purchasing

This role helps ensure projects have the materials and equipment needed to move forward on schedule. Attention to detail and coordination with suppliers helps prevent delays and maintain organized purchasing records.

• Order materials, venting, equipment, and specialty components
• Coordinate with vendors and suppliers
• Track purchase orders and delivery timelines
• Verify order accuracy and maintain purchasing documentation

Warehouse Support

Because our projects involve specialized materials and equipment staging, this role may also assist with warehouse coordination when needed.

• Assist with receiving deliveries and checking materials
• Help maintain warehouse organization
• Assist with inventory tracking and reordering of common materials
• Verify materials lists to support project staging

What We’re Looking For

• Highly organized and detail oriented
• Strong and Positive communication and coordination skills
• Ability to manage multiple projects and priorities simultaneously
• A proactive problem solver who takes ownership of tasks
• Comfortable working in both office and warehouse environments
• Interest in workplace safety programs and operational compliance

Experience with project coordination, operations, logistics, construction, or service industries preferred.