Project Operations Compliance Manager

Operation PAR, Inc.; Saint Petersburg (FL); On-site; USD 85,000 - 115,000; Full time

Job summary

Operation PAR, Inc. in Saint Petersburg, Florida is seeking an Operations Compliance Manager to oversee contracts, subcontracts, and regulatory requirements for the Behavioral Health Urgent Care program.

The role coordinates monitoring plans, licensing, CARF readiness, and reporting with cross-functional teams to ensure timely, accurate compliance. The position requires strong KPI development, data validation, and corrective-action tracking, plus experience with government-funded contracts and

Qualifications

• Bachelor’s degree or higher in a related field with 3+ years healthcare/compliance experience, or equivalent.
• Experience with government-funded contracts, subcontract monitoring, licensing, accreditation, audits, or corrective action management.
• Strong interpretation of statutes, regulations, contract provisions into practical operational requirements.

Responsibilities

• Coordinate contract/subcontract review, execution, onboarding, monitoring, renewal activities.
• Develop subcontractor monitoring plans based on requirements and risk.
• Monitor and document licensing, insurance, and performance; coordinate corrective actions.
• Translate regulatory/ accreditation requirements into operational work plans and checklists.
• Assist with licensing reviews, CARF surveys, funder monitoring, audits, and internal reviews.

Skills

KPI development

Data validation

Communication

Problem-solving

Education

Bachelor’s degree in healthcare administration/public health/business administration/public administration/compliance/quality management

Associate degree with 5+ years related experience

7+ years related experience in healthcare/behavioral health/contract management

Tools

Advanced Excel

Word

PowerPoint

Teams

SharePoint

Job description

GENERAL DESCRIPTION:The Operations Compliance Manager provides centralized operational, contractual, and regulatory oversight for the development, implementation, and ongoing operation of the Behavioral Health Urgent Care program. The position manages contracts and subcontracts; monitors deliverables, key performance indicators, reporting requirements, and corrective actions; and supports executive leadership in maintaining project readiness, accountability, and compliance. The manager collaborates across operations, clinical services, finance, quality management, data, information technology, facilities, project management, and external partners to ensure activities are completed accurately, timely, and in accordance with applicable laws, licensing requirements, CARF standards, funding conditions, and organizational policies.SCOPE OF PRACTICE:Assist maintaining a centralized inventory of contracts, subcontracts, amendments, obligations, renewal dates, insurance requirements, reporting schedules, payment terms, and responsible parties.Coordinate contract and subcontract review, execution, onboarding, monitoring, closeout, and renewal activities.Develop and maintain subcontractor monitoring plans based on contractual requirements, funding conditions, scope of services, and identified risk, documentation reviews, performance monitoring, and on-site monitoring when appropriate.Conduct or participate in site visits to monitor subcontractor progress against contractual requirements, scopes of work, project schedules, milestones, and deliverables; document observations and potential deficiencies and coordinate identified concerns with the appropriate team members.[JC1]Coordinate subcontractor contract modifications, scope changes, extensions, renewals, and other contractual actions, ensuring changes are appropriately documented and communicated to affected departments.Serve as the primary operational liaison for subcontractors and verify required licenses, credentials, insurance, policies, staffing, training, documentation, deliverables, invoices, and performance.Translate regulatory, accreditation, and contractual requirements into operational work plans, evidence files, readiness checklists, accountable deadlines, and corrective actions.Organize documentation for licensing reviews, CARF surveys, funder monitoring, contract audits, and internal reviews.Coordinate policies, procedures, workflows, staffing prerequisites, training, vendor requirements, and other launch-readiness activities for the Behavioral Health Urgent Care program.Assist with identifying compliance, performance, operational, and contractual risks; support root-cause analysis; recommend mitigation strategies; and monitor improvement plans to completion.[JC1]I think this would be a good position to provide an extra set of eyes on everything going on with the BHUCC, if needed. If we want this person to be more involved in monitoring the construction related deliverables, it may be worth adding something specific to the general description and scope of responsibilities.REQUIRED QUALIFICATIONS: Must meet one of the following criteria:Bachelor’s degree in healthcare administration, public health, business administration, public administration, compliance, quality management, or a related field and a minimum of three years of progressively responsible experience in healthcare, behavioral health, human services, compliance, quality management, contract management, project coordination, or performance improvement; orAssociate degree in a related field and a minimum of five years of directly related experience; orSeven years of directly related experience in healthcare, behavioral health, human services, compliance, quality management, contract management, project coordination, or performance improvement.Experience with government-funded contracts, subcontract monitoring, regulatory reviews, licensing, accreditation, audits, or corrective action management required.Behavioral health experience and working knowledge of Florida regulatory requirements and CARF standards strongly preferred.Ability to interpret statutes, regulations, contract provisions, policies, and accreditation standards and convert them into practical operational requirements.Strong knowledge of KPI development, performance monitoring, data validation, dashboard reporting, and corrective action tracking.Excellent organization, documentation, analytical, problem-solving, meeting-facilitation, communication, and follow-through skills.ESSENTIAL JOB FUNCTIONS:Commitment to workplace of dignity and respect.Compliance with all Equal Employment Opportunity rules and guidelines.Ability to work with others cooperatively and cordially in a spirit of teamwork.Ability to appear at work as scheduled, mindful of the company’s attendance policies.Ability to accept direction from managers and supervisors in a respectful and collaborative manner.Performs other duties as assigned and maintains a safe work environment.TECHNICAL SKILLS AND KNOWLEDGEAdvanced Microsoft Excel (formulas, lookups, pivot tables, data validation), plus Word, PowerPoint, Teams and SharePoint.Able to use the electronic health record to pull documentation for reviews and audits.Able to build and maintain tracking tools and organize electronic evidence files.Strong attention to detail and accuracy in documentation and data.LICENSES, CERTIFICATIONS AND REGISTRATIONS:Valid driver’s license required.Professional certification in compliance, contract management, quality improvement, healthcare administration, or project management preferred.SPECIAL REQUIREMENTS:Must pass level II background https://info.flclearinghouse.com/ and drug screenMust maintain current training as required by Operation PAR, Inc. policiesESSENTIAL PHYSICAL SKILLS:Ability to sit at a desk extended periods of timeAbility to bend, stoop, and reachAbility to lift and carry 10 poundsAbility to move about treatment facility, both indoors and outReasonable accommodations will be made for otherwise qualified individuals with a disability.ENVIRONMENTAL CONDITIONS:Office work inside a behavioral health urgent care settingExposure to individuals who may be experiencing emotional distress or agitationPossible exposure to clients with communicable diseasesInvolves some outdoor activitiesPossible community environmentsWORKPLACE STANDARDS:Adheres to company time and attendance standards, with understanding of the needs of a 24-hour residential program if applicableDemonstrates knowledge of company policy and procedure