Project Manager, ServiceNow ITSM Program

DMI (Digital Management, Inc.); United States; Hybrid; USD 135,000 - 165,000; Full time

Benefits offered by this job

Hybrid work model

Tuition assistance

401(k) matches

Healthcare coverage

Job summary

DMI is seeking a Project Manager to lead delivery of a ServiceNow ITSM maturity, support, and development program for the U.S. Senate Sergeant at Arms. The role combines Agile delivery with formal Government acceptance, owning schedule, budget, risks, and deliverables across planning, governance, and training.

You will collaborate with COR and customer leadership, manage backlogs and governance artifacts, and guide the team through sprint cycles while maintaining stakeholder alignment.

Qualifications

• Bachelor's degree and PMP certification required.
• 4–6 years of project management experience.
• Experience delivering ServiceNow ITSM programs in a government or highly regulated environment.
• Proven ability to manage budgets, risks, and schedules.

Responsibilities

• Lead planning and scheduling for the ServiceNow ITSM program.
• Manage deliverables through government review and acceptance.
• Serve as Scrum Master and guide Agile ceremonies.
• Maintain risk, issue, and budget logs.
• Communicate status to COR and customer leadership.

Skills

ServiceNow ITSM

Scrum Master

Agile methodologies

Budget management

Stakeholder communication

Risk management

Leadership

Education

Bachelor of Science

PMP certification

Job description

Project Manager, ServiceNow ITSM Program

Job ID 2026-28950

Category Project/Program Management & PMO

Location US-Remote

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

About the Opportunity

DMI, LLC is seeking an opportunity for a Project Manager to lead delivery of a ServiceNow service management maturity, support, and development program for the U.S. Senate Sergeant at Arms (SAA). The program runs in two phases: an assessment and planning phase producing a current-state baseline, future-state service delivery model, and prioritized implementation roadmap; followed by iterative implementation against the customer-approved roadmap.

The Project Manager is the single accountable point for schedule, budget, risk, and a deliverable set spanning project management, governance, implementation, testing, training, organizational change management, and closeout. The role runs an Agile delivery cadence inside a formal Government acceptance process, so the right candidate is fluent in both sprint mechanics and deliverable discipline, and does not treat either as overhead.

Duties and Responsibilities:

• Project Planning and Schedule
  • Develop the Project Plan covering approach, schedule, milestones, activities, dependencies, resources, deliverables, and proposed delivery methodology, due within 20 business days of award.
  • Develop, monitor, and maintain the project schedule and product backlog; track and report progress against both.
  • Maintain the deliverable cadence map aligning every required deliverable to a specific sprint, release, or phase timeline, kept current throughout the period of performance.
• Deliverable and Acceptance Management
  • Track and manage all deliverables through draft, Government review and comment, and formal written COR acceptance.
  • Produce the Weekly Status Report covering accomplishments, planned activities, schedule status, deliverable status, risks and issues, dependencies, decisions needed, and upcoming milestones.
  • Manage rework and resubmission when a deliverable is rejected, without losing the underlying delivery cadence.
• Agile Delivery
  • Serve as Scrum Master for the delivery team: facilitate ceremonies, remove impediments, and protect sprint scope.
  • Implement Agile project management methodologies in practice, adapting where Government acceptance gates are sequential rather than iterative.
  • Support release and sprint planning, including scope, user stories, acceptance criteria, dependencies, testing, and change management considerations.
• Risk, Issue, and Financial Management
  • Identify, assess, and mitigate risks and issues; own the Risk, Issue, Action, and Decision Log throughout the period of performance.
  • Track and manage budget, burn, and resource utilization against funded scope.
  • Escalate funding, dependency, and technical feasibility constraints that affect roadmap sequencing.
• Stakeholder Communication
  • Develop, monitor, and maintain the project schedule and product backlog; track and report progress against both. Maintain the deliverable cadence map aligning every required deliverable to a specific sprint, release, or phase timeline, kept current throughout the period of performance.
  • Serve as the primary management interface to the COR and customer leadership.
  • Ensure the use of industry best practices, techniques, and standards across the delivery team.
  • Brief status, risk, and recommendations in plain language to technical and non-technical audiences.

Education, Certification, and Years of Experience:

• Bachelor of Science degree.
• Project Management Professional (PMP) certification.
• Four to six years of relevant project management experience.

Required Skills and Qualifications:

• Demonstrated experience managing enterprise IT service management or platform implementation projects of comparable scope and complexity.
• Demonstrated ability to serve as Scrum Master and implement Agile project management methodologies in practice.
• Working familiarity with Waterfall methodologies and the ability to operate in a hybrid delivery environment.
• Demonstrated experience managing a formal Government deliverable set through draft, review, and written acceptance.
• Experience managing project budget and reporting financial status to a Government customer.
• Experience owning a risk and issue register and driving mitigation to closure.
• Exceptional interpersonal skills and a proven ability to build and maintain effective working relationships with all project stakeholders.
• Strong written and verbal communication skills.
• Ability to successfully complete the background investigation required for U.S. Senate facility and system access, and to meet ongoing personnel security reporting requirements. [Confirm investigation level and adjudication timeline.

Additional Requirements:

• Prior Legislative Branch, U.S. Senate, or Capitol Hill program experience.
• Experience managing a program carrying both recurring deliverables and phase-gated acceptance milestones.
• Prior experience on a ServiceNow implementation, migration, or platform maturity engagement.
• Experience managing a delivery team that includes organizational change management and training functions.
• This position is designated Key Personnel under the contract. Substitution requires customer notification and approval.
• Deliverables are subject to formal Government review and written Contracting Officer's Representative (COR) acceptance.

Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: No Physical requirement needed for this position.

Location: Remote, US

Work Arrangement:

• This is a hybrid position, with some work performed on-site in Washington, DC in support of the U.S. Senate Sergeant at Arms
• Occasional after-hours or weekend support may be required around production releases.

Minimum Salary Rate

$149,568

Median Salary Rate

$186,960

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

• Do What's Right - We lead with honesty and integrity.
• Own the Outcome - We take responsibility and deliver.
• Deliver for Our Customers - We are relentless about delivering value.
• Think Bold, Act Smart - We innovate with purpose.
• Win Together - We collaborate and celebrate our success.

These values aren't just ideals-they show up in how we support every part of your well-being:

• Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.