Project Manager - Service and Repair

Schindler Elevator Corporation; Morristown (NJ); On-site; USD 113,000 - 142,000; Full time

Benefits offered by this job

Fully vested 401k match

Medical, Dental and Vision plans

Vacation and holidays

Tuition Reimbursement

Parental Leave

Development opportunities

Job summary

Schindler Elevator Corporation in Morristown, NJ is seeking a Project Manager EI to oversee customer relationships for elevator and escalator services, manage servicing, maintenance, repair and upgrades, and drive safety, quality and cost outcomes.

You will lead account management with building owners and property managers, negotiate terms, and coordinate with field teams to schedule routes, parts, and payroll, while guiding project workflows with engineers and contractors.

Qualifications

• Bachelor's degree or equivalent with 5+ years in PM/Account/Service/Maintenance management.

Responsibilities

• Account Management: build and renew maintenance/service agreements with building owners and property managers; respond to inquiries and prepare estimates; negotiate terms.
• Operations & Field Management: lead field technicians, coordinate routes, scheduling, parts, and payroll; ensure quality and contract compliance.
• Communication, Collaboration & Problem Solving: liaise with stakeholders, resolve operational challenges, coordinate with engineers and contractors.
• Quality and Safety: conduct site inspections and safety audits; ensure adherence to policies and procedures.

Education

Bachelor's degree or equivalent experience

Job description

Location: Morristown (North Jersey),NJ,United States

Job ID: 92887

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than twobillion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you'll discover meaningful work that enhancesquality of life for communities, and contribute to making places more accessible,inclusive, and sustainable for all. By joining us, you don't justbecome part of our success story; you help shape the future and continue ourrich legacy that started back in 1874.

Join us as a

Project Manager EI

Your main responsibilities

As a Project Manager EI, you will effectively manage customer relationships for elevator and escalator services. Oversee servicing, maintenance, repair and upgrades of assigned units to meet customer and company standards for quality, safety and cost management. Support area objectives through effective project oversight and employee management.

Account Management - Build and manage favorable client relationships with building owners and property managers to secure and renew maintenance/service agreements. Respond to customer inquiries and prepare estimates to ensure satisfactory resolution. Negotiate contract terms favorable to the company while also delivering on customer requirements. Drive sales KPIs including Time and Material processing, repair bookings and capital planning. Partner with Business Services Center to validate accounts receivable information, ensuring timely and accurate payments.

Operations & Field Management - Build a safe and effective team environment by leading field technicians to ensure maintenance meets quality standards as well as contract requirements. Responsible for coordinating routes, scheduling, ordering parts and verifying payroll accuracy while assuring fulfillment standards. Educate technicians on processes, tools and standards through training and performance programs thereby continuously improving service delivery. Manage logistics and implement preventive maintenance strategies

Communication, Collaboration & Problem Solving - Act as a liaison between internal stakeholders and customer to investigate, resolve and address any operational challenges that may arise. Maintain relationships with local IUEC business agents and communicate effectively to resolve disputes. Partner with New Installation and Modernization Project Managers during contract conversions to ensure customer satisfaction. Collaborate with engineers, technical service staff, and contractors to optimize project workflows and identify potential efficiencies or improvements.

Quality and Safety - Perform regular site inspections to deliver exceptional service, maintenance, warranty and repair offerings. Conduct Field Safety Audits at required intervals to ensure technicians understand and follow safe work practices. Ensure compliance with established policies and procedures.

What you bring

• Bachelors degree or an equivalent 5+ years of experience, preferably in a similar function such as Project Management, Account Management or Service/Maintenance management.

What's in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks' vacation which increases with tenure, 7 sick days, 3 floating holidays and8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave - 100% base pay for 6 consecutive weeks within first year of achild's birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

Base Salary $113,400 - $141,700

The above represents the typical salaryrange for this position. Revisions to the range may be considered based on your experience, education, location, demonstrated skills, and alignment with business priorities. Please note that the compensation listed reflects only basesalaryand does not include commissions or longer-term incentives.

We Elevate... Your Career

For Questions, please contact Hannah Elizabeth Reed at [e-mail].

Are you ready to embark on a new journey? Join #TeamSchindler! Our Core Values:

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.

Discover more on our career website.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.