Project Manager - Service and Repair

Schindler; Morristown (NJ); On-site; USD 113,000 - 142,000; Full time

Benefits offered by this job

401k match

Medical/Dental/Vision

Vacation, sick days, holidays

Tuition Reimbursement

Parental Leave

Career development opportunities

Job summary

Schindler in Morristown, NJ is seeking a Project Manager EI to lead client relationships and oversee service, maintenance and upgrades for elevators and escalators. You will drive quality, safety and cost controls while managing projects and teams to meet contractual commitments.

The role focuses on account management, field leadership, and collaboration with engineers and service staff to optimize workflows and ensure customer satisfaction.

Qualifications

• Bachelor's degree or equivalent plus 5+ years of experience in a similar function (Project/Account/Maintenance management).
• Experience managing customer relations in service/maintenance environments is a plus.

Responsibilities

• Manage customer relationships for elevator and escalator services.
• Oversee servicing, maintenance, repair and upgrades of assigned units to meet quality, safety and cost standards.
• Support area objectives through project oversight and personnel management.
• Coordinate routes, scheduling, parts ordering and payroll accuracy.

Education

Bachelor's degree or equivalent

Job description

Location: Morristown (North Jersey),NJ,United States
Job ID:92887

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than twobillion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhancesquality of life for communities, and contribute to making places more accessible,inclusive, and sustainable for all. By joining us, you don’t justbecome part of our success story; you help shape the future and continue ourrich legacy that started back in 1874.

Join us as a

Your main responsibilities

As a Project Manager EI, you will effectively manage customer relationships for elevator and escalator services. Oversee servicing, maintenance, repair and upgrades of assigned units to meet customer and company standards for quality, safety and cost management. Support area objectives through effective project oversight and employee management.

• Account Management - Build and manage favorable client relationships with building owners and property managers to secure and renew maintenance/service agreements. Respond to customer inquiries and prepare estimates to ensure satisfactory resolution. Negotiate contract terms favorable to the company while also delivering on customer requirements. Drive sales KPIs including Time and Material processing, repair bookings and capital planning. Partner with Business Services Center to validate accounts receivable information, ensuring timely and accurate payments.
• Operations & Field Management - Build a safe and effective team environment by leading field technicians to ensure maintenance meets quality standards as well as contract requirements. Responsible for coordinating routes, scheduling, ordering parts and verifying payroll accuracy while assuring fulfillment standards. Educate technicians on processes, tools and standards through training and performance programs thereby continuously improving service delivery. Manage logistics and implement preventive maintenance strategies
• Communication, Collaboration & Problem Solving - Act as a liaison between internal stakeholders and customer to investigate, resolve and address any operational challenges that may arise. Maintain relationships with local IUEC business agents and communicate effectively to resolve disputes. Partner with New Installation and Modernization Project Managers during contract conversions to ensure customer satisfaction. Collaborate with engineers, technical service staff, and contractors to optimize project workflows and identify potential efficiencies or improvements.
• Quality and Safety - Perform regular site inspections to deliver exceptional service, maintenance, warranty and repair offerings. Conduct Field Safety Audits at required intervals to ensure technicians understand and follow safe work practices. Ensure compliance with established policies and procedures.

What you bring

• Bachelors degree or an equivalent 5+ years of experience, preferably in a similar function such as Project Management, Account Management or Service/Maintenance management.

What’s in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of achild’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

Base Salary $113,400 - $141,700

The above represents the typicalsalaryrange for this position. Revisions to the range may be considered based on your experience, education, location, demonstrated skills, and alignment with business priorities. Please note that the compensation listed reflects only basesalaryand does not include commissions or longer-term incentives.

For Questions, please contact Hannah Elizabeth Reed at [e-mail].

We Elevate… Your Career

For Questions, please contact Hannah Elizabeth Reed at [e-mail].

Our Core Values

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.

Discover more on our career website.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.