Project Manager Process Optimization Ops

Paylocit; United States; Remote; USD 57,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Career development

Job summary

Paylocity is seeking a Project Manager Process Optimization Ops to partner with Product and Operations, preparing for complex product initiatives and ensuring adoption with minimal disruption. This fully remote U.S. role emphasizes improving operational efficiency and client experience during launches.

You will map current and future processes, collaborate across teams, identify risks, and provide actionable mitigations to ensure successful product rollouts and a seamless go-to-market process.

Qualifications

• 2+ years of experience in operational process management or project management.
• Experience mapping processes and client journeys using Visio or Mural.
• Strong analytical and data-driven problem solving.
• Experience collaborating across Sales, Client Services, Tech Operations.
• Excellent communication and stakeholder management.

Responsibilities

• Assess operational impact and engage stakeholders to prepare the organization for changes in processes, roles, tools and resources.
• Develop current and future state process maps documenting operational and client experiences for new product features.
• Collaborate with cross-functional teams to understand workflows, risks, and resolve client-facing challenges before launch.
• Identify and document risks and areas for improvement from operations feedback and stakeholders.
• Develop mitigation plans to minimize disruptions and improve efficiency and client experience.
• Maintain documentation of concerns and report risks and resolutions with leadership via actionable plans.
• Ensure risks are resolved prior to launch or communicate plans for unresolved risks.
• Work with Product teams to preempt operational challenges before product launches.
• Provide insights into service readiness gaps and process optimizations for smooth rollouts.
• Build strong relationships across Operations, Product, Client Experience, Implementation and Sales.

Skills

Process management

Process mapping

Data-driven analysis

Cross-functional collaboration

Stakeholder communication

Proactive mindset

Documentation & insights

Product launch readiness

Relationship building

Tools

Visio

Mural

Job description

All Jobs > Project Manager Process Optimization Ops

Project Manager Process Optimization Ops Fully Remote, Remote, US, Operations

Full-time

Description

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

Fully Remote (U.S. Only):

This is a fully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements. You must be available five days per week during designated work hours. The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary.

Position Overview

The Project Manager Process Optimization is responsible for partnering with Product and Operations teams to prepare the organization for complex and advanced product initiatives to ensure successful implementation and adoption of new products and features. This role will also develop strategies to minimize disruptions and enhance both operational efficiency and the client experience during product launches.

Responsibilities

• Assess operational impact and engage stakeholders to prepare the organ1ization, including identifying changes in processes, responsibilities, tools, and resources.
• Develop current and future state process maps, documenting operational and client experiences for new product features and functionality.
• Collaborate with cross-functional teams (Product, Operations, Client Services, Tax Operations, Tech Operations) to understand workflows, identify risks, and resolve operational and client-facing challenges before launch.
• Identify and document risks, challenges, and areas for improvement by soliciting feedback from operations teams and stakeholders.
• Develop mitigation strategies and action plans to minimize disruption and enhance operational efficiency and the client experience.
• Maintain documentation of operational and client concerns related to product changes and report risks, challenges, and resolutions to leadership via actionable plans.
• Ensure critical operational or client risks are resolved prior to launch or communicate unresolved risks and mitigation plans to all stakeholders.
• Collaborate with Product teams to proactively identify and resolve operational and client facing challenges before product launch.
• Provide insights into service readiness gaps, user experience improvements, and process optimizations, contributing to a seamless product launch.
• Build and maintain strong relationships across Operations, Product, Client Experience, Implementation, and Sales teams to ensure alignment on business process impacts.
• Support Go-To-Market (GTM) strategies by providing operational insights, assisting with training, and ensuring readiness for successful product rollouts.
• Act as a trusted advisor and lead collaboration between technical teams, service teams, and leadership to ensure successful product implementation and operational excellence.

Education and Experience

• 2+ years of experience in operational process management or project management, with a proven track record of leading cross-functional teams.
• Experience in process mapping, including creating operational workflows and client journey maps, with proficiency in tools like Visio or Mural.
• Strong ability to analyze complex operational challenges and provide data-driven solutions.
• In-depth knowledge of product development, customer experience, and internal operations, with experience collaborating across teams (e.g., Sales, Client Services, Tech Operations).
• Excellent communication, stakeholder management, and presentation skills, with the ability to build trust and align teams toward common goals.
• Proactive, self-starter mentality with the ability to work independently and drive initiatives forward.
• Ability to document, assess, and translate operational issues and risks into actionable insights and solutions.
• Experience working with cross-functional teams to ensure operational readiness and successful product launches.
• Strong relationship-building skills, with a focus on expanding networks and continuously learning within the organization.

Physical requirements

• Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
• Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.

Paylocity is an equal-opportunity employer.

Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact [e-mail] . This email address is exclusively designated for such requests, aligning with federal and state disability laws.

The pay range for this position is $56,900 - $85,000 /yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location.