Project Manager, Process Improvement & Implementation

Computer Task; Morrisville (NC); Hybrid; USD 90,000 - 130,000; Full time

Job summary

CTG is seeking a Project Manager, Process Improvement & Implementation for a client in Morrisville, NC on a hybrid schedule. The 6+ month role involves leading cross-functional process improvement initiatives within a global digital marketing transformation.

Responsibilities include assessing current-state processes, applying Lean Six Sigma, defining metrics, requirements translation for technology solutions, and coordinating with stakeholders and vendors through deployment and stabilization.

Qualifications

• 7+ years of experience in project or program management, process improvement, operational excellence, or technology implementation.
• Proven success leading complex, cross-functional initiatives from assessment and solution design through implementation and adoption.
• Experience with process redesign, workflow optimization, or enterprise software and SaaS implementations.
• Background in digital marketing, marketing technology, customer experience, or a similar customer-facing transformation environment.
• Demonstrated ability to establish measurable outcomes, translate analysis into practical solutions, and communicate progress to senior stakeholders.

Responsibilities

• Lead cross-functional process improvement and implementation initiatives supporting a global digital marketing transformation.
• Assess current-state processes through stakeholder interviews, process mapping, and data analysis to identify inefficiencies, bottlenecks, and automation opportunities.
• Apply Lean Six Sigma and continuous improvement methodologies to design streamlined workflows, clarify roles, and improve operational efficiency.
• Establish baseline and target performance metrics; track project milestones, costs, savings, operational KPIs, risks, and variances.
• Translate business needs into requirements for technology solutions, workflow tools, and enterprise software implementations.
• Coordinate with business stakeholders, technology teams, vendors, and implementation partners throughout requirements gathering, testing, deployment, and stabilization.
• Maintain project plans, risk and issue logs, decision records, status reports, and executive updates.
• Develop and execute change management and adoption plans, including stakeholder communications, training, and process documentation.
• Ensure redesigned processes and solutions are documented, operationalized, and transitioned to business owners.

Skills

Lean Six Sigma

Process mapping

Change management

Stakeholder management

Project governance

Data analysis

Education

Bachelor’s degree in Business Administration, Project Management, Operations, Information Technology, or a related field

Job description

CTG is seeking to fill a Project Manager, Process Improvement & Implementation position for our client.

Location: Morrisville, NC- Hybrid work schedule

Duration: 6+ months, with possibility for extension

Duties:

• Lead cross-functional process improvement and implementation initiatives supporting a global digital marketing transformation.
• Assess current-state processes through stakeholder interviews, process mapping, and data analysis to identify inefficiencies, bottlenecks, and automation opportunities.
• Apply Lean Six Sigma and continuous improvement methodologies to design streamlined workflows, clarify roles, and improve operational efficiency.
• Establish baseline and target performance metrics; track project milestones, costs, savings, operational KPIs, risks, and variances.
• Translate business needs into requirements for technology solutions, workflow tools, and enterprise software implementations.
• Coordinate with business stakeholders, technology teams, vendors, and implementation partners throughout requirements gathering, testing, deployment, and stabilization.
• Maintain project plans, risk and issue logs, decision records, status reports, and executive updates.
• Develop and execute change management and adoption plans, including stakeholder communications, training, and process documentation.
• Ensure redesigned processes and solutions are documented, operationalized, and transitioned to business owners.

Skills:

• Knowledge of Lean Six Sigma, business process management, continuous improvement, and root-cause analysis methodologies, including DMAIC and value-stream mapping.
• Strong process mapping, requirements gathering, problem-solving, and workflow optimization capabilities.
• Expertise in project governance, performance measurement, risk management, and executive reporting.
• Strong stakeholder management and communication skills, with the ability to align business and technical teams and facilitate timely decisions.
• Ability to work independently, challenge existing processes constructively, and maintain momentum in a fast-paced environment.

Experience:

• 7+ years of experience in project or program management, process improvement, operational excellence, business transformation, or technology implementation.
• Proven success leading complex, cross-functional initiatives from assessment and solution design through implementation and adoption.
• Experience with process redesign, workflow optimization, or enterprise software and SaaS implementations.
• Background in digital marketing, marketing technology, customer experience, or a similar customer-facing transformation environment.
• Demonstrated ability to establish measurable outcomes, translate analysis into practical solutions, and communicate progress to senior stakeholders.

Preferred Qualifications:

• Lean Six Sigma Green Belt or Black Belt certification.
• PMP, Agile/Scrum, Prosci, or similar project or change management certification.
• Familiarity with enterprise digital platforms, CMS, customer data, personalization, marketing automation, or related digital marketing technologies.
• Experience in consulting, transformation, marketing, operations, or shared-services environments.

Education:

• Bachelor’s degree in Business Administration, Project Management, Operations, Information Technology, or a related field preferred.
• Equivalent relevant professional experience may be considered.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today’s highest-growth industries.

Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It’s a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.