Project Manager, Print Copier Services (226 Days)

Dallas Independent School District; Dallas (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

Dallas Independent School District is seeking a Program Manager to oversee enterprise print and copier services, including fleet operations, vendor governance, and service improvements across campuses. The role emphasizes uptime, responsiveness, and user satisfaction.

The candidate will manage vendor performance, analyze proposals, and drive improvements while coordinating with Educational Technology and business stakeholders to meet district objectives. In-person campus engagement is expected.

Qualifications

• Bachelor's degree required in Engineering, computer science, business, communications, or related fields.
• Five years of experience in project management and/or managed services environments.
• Demonstrated experience managing vendor relationships and holding third‑party providers accountable to performance expectations.
• Experience overseeing service-based programs or enterprise asset fleets (e.g., print services, hardware leasing, managed services) preferred.
• Experience in a large educational environment is preferred.
• Expert knowledge of project management methodologies (e.g., PMI PMBOK, PRINCE2, Agile).
• Proficient in Microsoft Excel and Project.
• Strong analytical skills with experience interpreting operational and service data.
• Effective influencing and negotiating skills, particularly in vendor management contexts.

Responsibilities

• Develop and/or analyze project and operational proposals related to enterprise print and copier services to determine service requirements, performance expectations, and appropriate processes for execution.
• Establish work plans and resource alignment for ongoing fleet operations, service improvements, and vendor-led initiatives.
• Identify and manage key service deliverables, milestones, and operational activities associated with a leased fleet of high-volume print and copier devices, including usage reports within the copier management system.
• Develop and implement communication plans to support stakeholders, including campus and departmental users, leadership, and vendor partners.
• Perform service and operational risk assessments, and implement mitigation strategies to minimize downtime, service disruptions, and user impact.
• Monitor and control operational activities and maintain appropriate documentation, ensuring the accuracy, quality, and integrity of fleet data, service records, and reporting.
• Ensure that service goals are accomplished and aligned with organizational objectives, including uptime, service responsiveness, and user satisfaction.
• Ensure District standards are met and that print and copier services are delivered consistently across all campuses and facilities – this will include in-person visits to campuses and maintaining relationships with campus administration.
• Partner with Educational Technology and business stakeholders to support service improvements, reporting needs, and future-state planning.
• Drive continuous improvement initiatives focused on enhancing service delivery, increasing customer satisfaction, and optimizing fleet performance.
• Serve as the primary liaison with the managed print services vendor, monitoring service performance, ticket resolution, and adherence to contractual obligations and SLAs, and report on service performance, operational status, and vendor effectiveness.
• Review vendor contracts, service agreements, and associated documentation to ensure alignment with organizational needs and expectations.
• Manage the lifecycle of leased devices, move requests made by campuses, and copier badge access requests by coordinating with the vendor for replacements, upgrades, and removals as needed.
• Perform other duties as assigned as a part of the Customer Experience Team.

Skills

Project management

Vendor management

Communication

Negotiation

Analytical skills

Documentation

Education

Bachelor's degree

PMP

Tools

Microsoft Excel

Microsoft Project

Job description

Job Description

Description

• Develop and/or analyze project and operational proposals related to enterprise print and copier services to determine service requirements, performance expectations, and appropriate processes for execution.
• Establish work plans and resource alignment for ongoing fleet operations, service improvements, and vendor-led initiatives.
• Identify and manage key service deliverables, milestones, and operational activities associated with a leased fleet of high-volume print and copier devices, including usage reports within the copier management system.
• Develop and implement communication plans to support stakeholders, including campus and departmental users, leadership, and vendor partners.
• Perform service and operational risk assessments, and implement mitigation strategies to minimize downtime, service disruptions, and user impact.
• Monitor and control operational activities and maintain appropriate documentation, ensuring the accuracy, quality, and integrity of fleet data, service records, and reporting.
• Ensure that service goals are accomplished and aligned with organizational objectives, including uptime, service responsiveness, and user satisfaction.
• Ensure District standards are met and that print and copier services are delivered consistently across all campuses and facilities – this will include in-person visits to campuses and maintaining relationships with campus administration.
• Partner with Educational Technology and business stakeholders to support service improvements, reporting needs, and future-state planning.
• Drive continuous improvement initiatives focused on enhancing service delivery, increasing customer satisfaction, and optimizing fleet performance.
• Serve as the primary liaison with the managed print services vendor, monitoring service performance, ticket resolution, and adherence to contractual obligations and SLAs, and report on service performance, operational status, and vendor effectiveness.
• Review vendor contracts, service agreements, and associated documentation to ensure alignment with organizational needs and expectations.
• Manage the lifecycle of leased devices, move requests made by campuses, and copier badge access requests by coordinating with the vendor for replacements, upgrades, and removals as needed.
• Perform other duties as assigned as a part of the Customer Experience Team.

Qualifications

• Bachelor's degree required in Engineering, computer science, business, communications, or related fields.
• Five years of experience in project management and/or managed services environments
• PMP (Project Management Professional) preferred
• Demonstrated experience managing vendor relationships and holding third‑party providers accountable to performance expectations.
• Experience overseeing service-based programs or enterprise asset fleets (e.g., print services, hardware leasing, managed services) preferred.
• Experience in a large educational environment is preferred.
• Expert knowledge of one or more project management methodologies (e.g., PMI PMBOK, PRINCE2, Agile).
• Proficient in Microsoft Excel and Project.
• Strong analytical skills with experience interpreting operational and service data.
• Effective influencing and negotiating skills, particularly in vendor management contexts.
• Knowledgeable of service delivery models and how organizations leverage vendors to achieve operational goals.
• Knowledge and experience in monitoring service performance, vendor SLAs, and quality assurance of deliverables and reporting.
• Excellent oral and written communication skills.
• Well organized and adept at maintaining operational and project documentation.