Project Manager - Operations

Pacelabs; Huntersville (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive benefits

401K plan

Paid time off

Life & disability insurance

Tuition reimbursement

Job summary

Pace is seeking a Project Manager of Operations to drive and deliver operational initiatives, develop intake processes, and provide program leadership across multiple initiatives.

You will create and manage work plans, establish KPIs, deliver regular status reports, identify risks, and collaborate with stakeholders to promote governance while supporting Pace's mission in an office setting with occasional travel.

Qualifications

• Bachelor’s degree in business or PM and 5 years of PM experience.
• Strong knowledge of operational practices and continuous improvement.
• Excellent written and verbal communication with stakeholders.
• Ability to plan, organize, and manage complex programs.
• Experience coordinating cross-functional teams.

Responsibilities

• Define and maintain PMO processes for initiatives.
• Develop and manage work plans with integrated timelines.
• Collaborate with stakeholders to define project requirements and objectives.
• Track performance metrics and deliver status reports.
• Identify risks and issues and implement mitigation.
• Promote governance models and meeting cadences.
• Drive continuous improvement and team initiatives.
• Support Pace mission with professional interactions.

Skills

Project management

Leadership

Communication

Stakeholder management

Analytical skills

Problem-solving

Decision-making

Cross-functional collaboration

Education

Bachelor’s degree in business or PM

Tools

Microsoft Office

Project management software

Job description

Shift: Monday through Friday, 8:00 AM - 5:00 PM Eastern Time Zone Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and lives.

Project Manager of Operations SUMMARY: Responsible for driving and delivering operational business initiatives, processes, and program leadership. Develops and manages intake processes, ensures consistency in project management practices, develops project health scorecards, and delivers reporting to leadership.

ESSENTIAL FUNCTIONS:

• Defines and maintains Project Management Office (PMO) processes and the overall project management approach for initiatives.
• Develops and manages work plans, including integrated plans across initiatives.
• Partners with key stakeholders to define project requirements and objectives.
• Establishes and tracks key performance metrics for project execution and reporting.
• Prepares and delivers regular status reports, including project health updates and monthly summaries.
• Monitors the effectiveness of actions taken and continuously improves program performance.
• Identifies, documents, and tracks project risks and issues.
• Manages cross-functional team risks and issues; escalates concerns as appropriate.
• Develops and maintains governance models, including stakeholder structures and meeting cadences.
• Identifies gaps and implements corrective or preventative action plans.
• Contributes to departmental efficiency by recommending improvements and actively participating in team initiatives.
• Promotes and supports the mission of Pace through professional, cooperative interactions with customers and staff.

QUALIFICATIONS:

• Education and Experience: Bachelor’s degree in business, project management, or a related field; AND five (5) years of program or project management experience; OR an equivalent combination of education, training, and experience.
• Required Knowledge: Operational practices related to continuous improvement, process design, and systems effectiveness.
• Strategic planning, resource allocation, leadership techniques, and coordination of people and resources.
• Effective communication methods for working with staff, stakeholders, and customers.
• Techniques for influencing and driving behavioral or organizational change.
• Methods for delivering constructive feedback and supporting professional development.
• Principles and techniques for effective oral presentations.
• Relevant computer applications and systems.
• Proper business English, including grammar, spelling, and punctuation.
• Techniques for interacting with diverse individuals in person and via telephone.
• Required Skills: Planning, organizing, and managing complex programs and projects.
• Developing and implementing goals, objectives, policies, procedures, and standards.
• Collaborating effectively across teams, leadership, and customer groups.
• Facilitating alignment and resolving differences among stakeholders.
• Applying critical thinking and problem-solving to evaluate solutions and outcomes.
• Interpreting and applying standard operating procedures (SOPs) and work instructions.
• Demonstrating strong decision-making and analytical skills.
• Communicating clearly and effectively, both verbally and in writing.
• Managing multiple priorities and driving projects to completion.
• Utilizing project management tools, systems, and software.
• Exercising initiative and independent judgment within established guidelines.
• Contributing to team and organizational goals.
• Building and maintaining effective working relationships.

PHYSICAL / MENTAL REQUIREMENTS:

Ability to work in an office environment. Use of standard office equipment. Ability to sit for extended periods. Occasional lifting of up to 10 pounds. Visual ability to read printed materials and computer screens. Ability to communicate effectively in person and via telephone.

WORKING ENVIRONMENT:

Work is performed in an office setting. Travel may be required.

Find Your Place at Pace - We need you - your curiosity, your talents, and your drive - to help us advance this important work.

Benefits

• Benefits When you join Pace®, you commit to work that makes a positive impact on our communities and our world. We commit to supporting you with benefits and perks that make a positive impact on your life. Full-time roles are eligible for our comprehensive benefits program which includes competitive salaries, medical, dental vision, 401K retirement savings plan (100% vested immediately in the employer match), life, disability and voluntary benefits, paid time off for holiday, sick and vacation days, HSA, wellness program, flexible spending accounts, tuition reimbursement, Employee Assistance program, parental leave, optional legal coverage and ID theft.

Equal Opportunity Employer

Pace® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pace® makes the world a safer, healthier place. We partner with clients to provide the service, science, and laboratory data needed to make critical decisions that benefit us all. Through a nationwide laboratory network, Pace® advances the science of businesses, industries, consulting firms, government agencies, and others. More at PACELABS.com.