Project Manager, Municipal Justice

Tyler Technologies, Inc.; Lakewood (CO); Remote; USD 53,000 - 89,000; Full time

Job summary

An established industry player is seeking a skilled Project Manager to oversee software implementations for diverse clients. This role involves managing projects from inception to completion, ensuring timely delivery and adherence to budget constraints. You will collaborate with various teams, conduct planning sessions, and maintain communication with clients to guarantee satisfaction. The company values innovation and teamwork, offering a supportive environment where employees can thrive. If you have a passion for project management and a commitment to excellence, this opportunity could be your next career move.

Benefits

Flexible Work Hours

Health Insurance

Retirement Plan

Paid Time Off

Professional Development Opportunities

Qualifications

• 3+ years of experience in project management or implementation roles.
• Strong organizational skills and ability to manage multiple tasks.

Responsibilities

• Manage implementation projects from contract signing to support transition.
• Develop project plans and conduct kick-off meetings with clients.

Skills

Project Management

Customer Service

Communication Skills

Problem-Solving

Analytical Skills

Negotiation Skills

Education

Bachelor’s Degree

PMP Certification

Tools

Microsoft Word

Microsoft Excel

Microsoft Project

Job description

The Project Manager successfully manages the implementation of Tyler software for new and existing accounts, from the contract signing through formal transition to the support department, on time and within budget.

Location

Lubbock, Texas | Lakewood, Colorado | Remote

Travel

10-25%

Responsibilities

• Develop the implementation project plan and officially start projects by conducting kick-off meetings with clients and other staff as needed. Project plans outline the scope, schedule, and budget of the project, as well as each party’s responsibilities and mutual commitment to contribute adequate resources to follow the plan.
• Work with the sales team as the contract is signed, becoming familiar with contract requirements, program modifications, and other site-specific background information.
• Manage and assume accountability for all aspects of projects related to delivery of client software and services.
• Conduct planning sessions with the client’s key functional leaders to create a series of documented management plans that specify the project plan and scope.
• May be responsible for ensuring assigned clients pay invoices in a timely manner and/or assist Tyler collections in obtaining payment for delinquent/past due accounts.
• Ensure that resources are scheduled and monitor progress to ensure compliance with the project plan, immediately notifying affected parties of any schedule changes.
• Use departmental sites/calendars/systems to publish a summary of key dates and issues to all Tyler employees involved in the project, such as development, implementation, support, and other project managers.
• Obtain regular feedback from clients regarding project status and quality of service and take immediate corrective action as required.
• Anticipate, identify, and resolve roadblocks, such as hardware, software, or networking incompatibilities and unresponsive third party vendors or clients.
• Communicate completion of milestones to clients and secure formal acceptance from them.
• Upon project completion conduct meetings with clients to ensure a smooth transition of services from implementation to support.
• Communicate with the implementation staff and management regularly, ensuring timely delivery of schedules and revenue projections; relaying personnel, client, contract, and departmental issues; seeking assistance as needed with meeting revenue goals.
• Maintain the project team’s calendar commitments by keeping all project event information current.
• May identify add-on sales opportunities and manage contract addendum and purchase orders.
• Travel to client site as needed.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree, or comparable work experience.
• Typically a minimum of three years of experience as an implementation professional (or equivalent/like experience). Solid and proven project management experience essential.
• Work toward obtaining PMP certification and maintain status after certification.
• Software life cycle and enterprise software knowledge.
• Excellent planning, organizational skills and ability to follow-through until processes are completed.
• Exceptional customer service skills.
• Excellent verbal and written communication skills to articulate technical and non-technical information to various audiences including management.
• Proficiency using computers and exposure to IT infrastructure components.
• Strong decision making and problem-solving skills.
• Strong analytical ability, particularly in a technical environment.
• Proficient in Microsoft Word, Excel and Project.
• Demonstrated ability to prioritize and complete multiple tasks in a fast paced, technical environment.
• Demonstrated ability to maintain a positive, professional attitude.
• Strong negotiation, conflict resolution, and persuasion skills.
• Valid driver’s license.
• Ability to travel (estimated up to 25% annually).

State-Specific Salary Range Disclosure Requirements

Salary will generally fall between $53,081 - $89,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

Equal Opportunity Employer

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing [e-mail] or by calling 800.646.2633 ext. 791008.

Get to Know Our Tyler Family

At Tyler, team members are valued and encouraged to innovate, while having fun along the way. Join us and see why we love working here.

To make work even more rewarding, we offer a wide range of benefits to support the overall wellness of you and eligible family members.

While committed to serving the public sector, we’re also dedicated to investing in our people. Be a part of our passionate community where you can grow.