PROJECT MANAGER L2

Wipro Limited; Boston (MA); On-site; USD 100,000 - 200,000; Full time

Job summary

Wipro Limited in Boston is seeking an experienced SAP AMS Project Manager to establish and lead a robust delivery framework across complex technology landscapes, ensuring optimal resource use, risk management, and value realization.

You will oversee end-to-end SAP AMS services from transition to run, drive service readiness, SLAs, governance, and continuous improvement, coordinating onshore and offshore teams, and guiding knowledge transfer.

Qualifications

• Project management experience with SAP AMS implementations preferred.
• 10+ years of experience in delivery management.
• Ability to lead cross-functional, onshore and offshore teams.

Responsibilities

• AMS Delivery Management: own day-to-day SAP AMS delivery and SLA adherence.
• AD/Enhancement Delivery Management: manage ABAPers and functional consultants to deliver SAP projects.
• Transition & Service Readiness: develop AMS transition plans and KT readiness.
• Incident, Problem & SLA Management: monitor incidents, escalation, RCA and improvements.
• Governance & Customer Management: lead regular governance forums and dashboards.
• Continuous Improvement & Automation: define CSIs and pursue automation using SAP Cloud ALM.

Skills

Project Management

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of this role is to establish and lead a robust delivery framework across complex technology and application landscapes, while ensuring optimal resource utilisation, effective risk management, and the proactive identification of value‑creation and mining opportunities.

The SAP AMS Project Manager will be responsible for the end-to-end operational management, governance, transition, stabilization and steady-state delivery of SAP AMS services for Acushnet. The role will lead the transition from implementation/build into the AMS/run organization, ensuring effective knowledge transfer, operational readiness, SLA adherence, stakeholder governance, service stability and continuous improvement. Key Responsibilities1. AMS Delivery Management Own day-to-day delivery of SAP AMS services across functional and technical workstreams. Manage L1.5/L2/L3 support operations, incidents, service requests, problem management and operational improvements. Drive adherence to agreed SLAs/KPIs and ensure timely escalation of risks and service issues. Coordinate onsite, offshore and specialist teams across the AMS landscape. Conduct daily/weekly operational reviews and prepare service dashboards for leadership. 2. AD/ Enhancement Delivery Management Own delivery of SAP AD services across functional and technical workstreams. Manage team of ABAPers/developers and functional consultants to deliver the small/mid/Large size SAP projects and programs. Work with the customer stakeholders to device the solutions with help of practice SMEs. Drive delivery led growth for the engagement/ account. 3. Transition & Service Readiness For any future roll out or current enhancement, the Project Manager will: Develop and maintain the detailed AMS transition plan. Drive resource onboarding, system/access readiness and KT scheduling. Track KT → playback → shadow → reverse shadow/primary support → operational acceptance. Ensure SMTD, EPDs, SOPs, runbooks and support documentation are completed. Maintain KT/readiness scorecards by application/module. Drive phase-entry/exit criteria and AMS go/no-go readiness. Ensure smooth handover from implementation teams to AMS. 4. Incident, Problem & SLA Management Monitor incident backlog, aging, priority and SLA performance. Lead critical/P1/P2 incident coordination and stakeholder communication. Drive RCA and corrective/preventive actions for recurring issues. Monitor ticket trends and identify opportunities for ticket reduction. Ensure proper ownership and hand-offs across SAP and integration teams. Prevent backlog accumulation through aging reviews and proactive escalation. 5. Governance & Customer Management Act as the primary operational interface between Customer stakeholders and the AMS delivery organization. Run daily/weekly/monthly/Quarterly governance forums. Prepare service-performance dashboards covering: SLA attainment, Ticket volume, Backlog and aging, Major incidents, Problem records/RCARisks and dependencies, Resource availability, Automation, Continuous improvement, Maintain RAID and action trackers. Escalate delivery, capacity and technical risks proactively. 6. Continuous Improvement & Automation Establish monthly/quarterly Continuous Service Improvement plans. Identify repetitive tickets suitable for automation. Implement the automation use cases quarterly for the engagement. Drive problem management and permanent fixes rather than repeated incident resolution. Utilize monitoring and observability through SAP Cloud ALM. Track measurable productivity, automation and ticket-reduction benefits.

Mandatory Skills: Project Management. Experience: >10 YEARS. The expected compensation for this role ranges from $100,000 to $200,000 . Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options. Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law. Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.