ACCOUNT DELIVERY HEAD

Wipro; Michigan; On-site; USD 100,000 - 200,000; Full time

Benefits offered by this job

Medical and dental benefits

Disability insurance

Paid time off

Job summary

Wipro Limited is seeking an Account Delivery Head to lead seamless delivery of projects within the account, ensuring governance, client satisfaction, and optimal resource allocation. You will drive delivery structure, monitor SLAs and audits, and manage governance across multiple projects.

The role emphasizes engagement with clients, quarterly business reviews, and opportunity identification across solutions to grow the account.

Qualifications

• Program Management experience required.
• More than 10 years of delivery management experience.

Responsibilities

• Drive and deploy account/project delivery structure by evaluating the budget, costs, risks and staffing requirement.
• Ensure 100% compliance to project SLAs, information security protocols and other contractual obligations.
• Monitor internal/external audit findings to prevent major non-compliance or SLA deviations.
• Ensure adherence to program/project charter regarding schedule, quality, and cost.
• Drive account health across projects with the quality team to resolve issues and escalate when needed.
• Engage with client to identify opportunities to deploy multiple solutions within/across SLs and strengthen value proposition.
• Plan and conduct Monthly/Quarterly Business Reviews with client leadership to drive improvements and expand portfolio.
• Design, monitor and share account performance dashboards/reports with clients.
• Review MIS/reports to track project/account delivery and address operational risks.
• Resolve project escalations and revenue leakage risks; monitor revenue allocations/realization.

Skills

Program Management

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

ACCOUNT DELIVERY HEAD

Delivery Management: Ensure seamless delivery of projects in the Account

• Drive and deploy account/ project delivery structure by evaluating the budget, costs, risks and staffing requirement.
• Ensure 100% compliance to Project SLA's, information security protocols etc (all customer's contractual obligations).
• Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation from the SLA.
• Ensure adherence to program/ project charter in terms of schedule, quality, efforts and cost.
• Drive account health across projects by conducting periodic cadence with the quality team to take proactive measures to resolves issues/ possibleescalations.

Client Relationship Management

• Engage with client to opportunities to deploy multiple solutions within/ across SLs to create a stronger value proposition for clients and enhance share of business.
• Conduct regular customer connects (meetings/ visits/ video- conference) and Management Review Meetings (MRM) with client management/engagementmanagers to understand customer's current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation.
• Identify and close early warnings on a project to avoid any customer escalations.
• Plan and conduct Monthly/ Quarterly Business Reviews (MBR/QBR) with the client management/ leadership team to drive improvement actions and mine for a new portfolio/ opportunity within the account.
• Design, monitor and share account performance dashboards/ reports with the clients periodically.
• Drive delivery transformation with client engagement managers to adapt to new delivery models and instil new ways of working in customer organization.
• Delivery governance across the accounts/ projects.
• Review MIS and reports to monitor and track overall project/ account delivery management.
• Conduct periodic reviews with the team (DM's/PM's) on operational, quality and fulfilment parameters and new idea generation & its implementationon existing projects.
• Resolve project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage
• Review and monitor revenue allocations/ realization to avoid OB revenue leakage.

Mandatory Skills: Program Management.Experience: >10 YEARS.The expected compensation for this role ranges from $100,000 to $200,000 .Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.