Project Manager - Inside Sales & Customer Service

The Council of Industry; Town of Lloyd (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision

401k with match

Paid holidays

Job summary

Selux Corporation in Highland, NY is seeking an Inside Sales Project Manager to coordinate orders from conception to completion and ensure customer expectations are met. You will work with customers, sales, engineering and production to align specifications, timelines and pricing while maintaining accurate CRM records.

The role offers a comprehensive benefits package and a schedule that supports work-life balance, with potential for process improvements and cross-functional collaboration across

Qualifications

• Three years customer service or project coordination experience preferred.
• Familiarity with CRM and ERP systems.
• Manufacturing industry experience preferred, but not required.
• Project Management Certification preferred, but not required.
• Familiarity with the commercial specifying and purchasing process is a plus.
• Ability to think creatively in order to understand and visualize client requests.
• Strong verbal and written communication skills; respond to clients in a friendly, timely manner.
• Excellent time management and organizational skills required.

Responsibilities

• Manage the commercial ordering process from inquiry through delivery.
• Be proficient and stay up to date on the sales process, technical details, limitations and customization options for all products.
• Handle inquiries via email and phone, documenting in CRM; ensure visibility into the project.
• Process orders and submittal packages per company policies and procedures.
• Review and understand specification documents and reflected ceiling plans; request clarifications.
• Collaborate with wider Selux team to handle technical and logistical issues.
• Help maintain a knowledge base of customer inquiries and product information.
• Brainstorm and help to implement ideas, sales processes, customer experience.

Skills

Customer service

Project coordination

Time management

Communication skills

Tools

CRM

ERP systems

Job description

Selux Corporation in Highland, NY is seeking an Inside Sales Project Manager to coordinate orders from conception to completion and ensure customer expectations are met. You will work with customers, sales, engineering and production to align specifications, timelines and pricing while maintaining accurate CRM records.

The role offers a comprehensive benefits package and a schedule that supports work-life balance, with potential for process improvements and cross-functional collaboration across