Project Manager - Inside Sales & Customer Service

The Council of Industry; New York, Northern (NY, KY); Híbrido; USD 55 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k with match

Paid holidays

Resumo da oferta

Selux Corporation in Highland, NY is seeking a Project Manager to lead the inside sales process from inquiry to delivery. You will coordinate with customers, sales, engineering and production to meet expectations.

The role requires handling RFQs, quotes, orders, and documentation in our CRM, while ensuring accuracy and timely communication. Three years of customer service or project coordination experience is preferred; familiarity with CRM/ERP systems is expected.

Qualificações

• Three years customer service or project coordination experience preferred.
• Familiarity with CRM and ERP systems
• Manufacturing industry experience preferred, but not required
• Project Management Certification preferred, but not required

Responsabilidades

• Manage the commercial ordering process from initial inquiry through delivery, including responding to RFQs and preparing quotes.
• Be proficient and stay up to date on the sales process, technical details, limitations and customization options for all products.
• Handle incoming inquiries via email and phone, documenting all into our CRM. Noting any complexities for the project very clearly in the CRM to ensure all team members have high level visibility into the project.
• Process orders and submittal packages while maintaining accuracy per company policies and procedures.
• Review and understand specification documents and reflected ceiling plans for all quotations and orders. Request clarification from agency partners where needed.
• Collaborate with wider Selux team to handle technical and logistical issues as needed.
• Help maintain a knowledge base of customer inquiries and product information.
• Brainstorm and help to implement ideas, sales processes, customer experience.

Conhecimentos

CRM familiarity

ERP familiarity

Customer service

Project coordination

Sales process knowledge

Communication

Descrição da oferta de emprego

Selux Corporation in Highland, NY is seeking a Project Manager to lead the inside sales process from inquiry to delivery. You will coordinate with customers, sales, engineering and production to meet expectations.

The role requires handling RFQs, quotes, orders, and documentation in our CRM, while ensuring accuracy and timely communication. Three years of customer service or project coordination experience is preferred; familiarity with CRM/ERP systems is expected.