Project Manager, Implementation (French Required | German a Plus)

PetDesk; United States; Remote; USD 40,000 - 43,000; Full time

Benefits offered by this job

Medical coverage

HSA contribution

401(k) match

FSA

Dental & Vision

Life Insurance

Disability Insurance

Paid holidays

Parental leave

Pet care support

Learning stipend

Job summary

PetDesk is seeking an Implementation Project Manager to own end-to-end onboarding and configuration for veterinary clinics, guiding customers from kickoff through go-live and early adoption. You will train customers on features, analyze needs in the backend, and collaborate with Product, Support and Sales to resolve issues while maintaining detailed CRM documentation.

The role supports 30–40 concurrent projects, with multiple daily meetings, and is aligned to Eastern Time; remote work across the

Qualifications

• Minimum 3–5 years in a customer-facing role in software.
• Proficient in learning software quickly.
• Familiarity with CRM or SaaS platforms advantageous.
• Excellent verbal and written communication.
• Professional fluency in English and French is required.
• German is a plus but not required.
• Strong interpersonal and relationship-building skills.
• Analytical and problem-solving abilities.
• Experience with Salesforce or Zendesk preferred.

Responsibilities

• Own end-to-end implementation projects from kickoff to go-live and early adoption.
• Conduct comprehensive training sessions to educate customers on features.
• Analyze customer requirements and interpret results in backend systems.
• Collaborate with Product, Support, and Sales to resolve issues.
• Maintain accurate CRM documentation and generate progress reports.
• Manage a portfolio of 30–40 concurrent projects with multiple daily meetings.

Skills

Customer-facing experience

Bilingual English/French

Excellent communication

Project management

Change management

Cross-functional collaboration

Tools

Salesforce

Zendesk

CRM systems

SaaS platforms

Job description

About the role:

PetDesk is a leading provider of client communication software tailored for veterinary clinics to communicate with Pet Parents. As an Implementation Project Manager at PetDesk, you will play a vital role in the onboarding and configuration of new customers through an inquisitive, consultative, and refreshingly personable post-sales process, ensuring a smooth and successful transition to our software. Your expertise, attention to detail, and exceptional communication skills will be essential in uncovering and resolving unique needs, allowing pet care provider businesses to thrive.

This role is aligned to the Eastern Time Zone. While we welcome candidates from across the United States, you must be comfortable working primarily Eastern Time Zone business hours.

Apply if you're excited to:

• Own the end-to-end implementation project for PetDesk customers—from kickoff and requirements gathering through configuration, go-live, and early adoption—ensuring projects stay on track while delivering a seamless onboarding experience

• Use a customer success-based conversation approach that focuses on educating customers on how we can help improve processes and save time. Conduct comprehensive training sessions to educate customers on how to use PetDesk's software features and functionalities effectively

• Understand each customer's unique requirements and challenges. Analyze and interpret results in our backend system to inform the customer, problem-solve through issues, and give an accurate and confident response

• Develop strong relationships with customers by providing exceptional service and support throughout implementation and early adoption. Act as a trusted advisor, proactively guiding customers through change management, sharing best practices, and ensuring they achieve value

• Identify and resolve technical issues or challenges customers encounter during implementation. Collaborate with internal teams, including Product Support, Sales, and CS, to ensure timely resolution of issues and customer satisfaction

• Maintain accurate documentation of customer interactions, implementation details, and configurations within our CRM. Generate reports and provide insights on implementation progress, challenges, and successes to internal stakeholders

• Manage a portfolio of approximately 30–40 concurrent implementation projects, balancing timelines, customer communications, and project milestones while conducting 3–4 customer meetings each day

About you:

• Minimum of 3-5 years of experience in a customer-facing role, preferably in software implementation, customer success, or a related field, with primary customer communications over the phone or virtual meetings

• Proficient in learning and understanding software applications quickly

• Familiarity with client communication software, CRM systems, or SaaS solutions is advantageous

• Excellent verbal and written communication skills, with the ability to effectively communicate complex concepts to both technical and non-technical audiences

• Professional fluency in both English and French (written and spoken) is required, as this role regularly supports French-speaking customers and partners. Professional fluency in German is a plus, but not required

• Passionate about delivering exceptional customer experiences.

• Strong interpersonal skills and the ability to build rapport and trust with customers

• Strong analytical and problem-solving abilities to identify and resolve customer issues effectively

• Collaborative and able to work effectively with cross-functional teams, including Sales, Product, and Customer Support, to deliver excellent customer outcomes

• Thrives in task-driven workflows, effectively self-managing priorities and balancing multiple projects to deliver high-impact work

• Experience in Salesforce, Zendesk, or similar software

• Experience working for a veterinary SaaS company, or partnering closely with veterinary clinics or the broader pet care industry is a plus!

Benefits & Perks:

• Medical coverage for employees and dependents (80-90% covered by employer)

• Employer HSA contribution with HDHP

• 401(k) match up to 3.5%

• Dependent Care Flexible Spending Account (FSA)

• Dental & Vision coverage available

• Basic Life and AD&D Insurance

• Short and Long Term Disability

• 12 Paid Annual Holidays

• Paid Parental Leave

• Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance

• $250 Annual Stipend for Learning and Development

$29 - $31 an hour

We believe great work should be recognized and rewarded. Our compensation is grounded in industry data and designed to be competitive, transparent, and performance-driven. Rather than relying on automatic annual increases, we invest in the people making the biggest impact—creating meaningful opportunities for growth as you grow with us.

PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify your veterinary clinic’s operations while strengthening client relationships.

Our recruiting process is rooted in “Who: The A Method of Hiring” and consists of an average 2-week hiring timeline. This standardized interview process allows candidates to answer the same questions, experience the same process, and ensure a fair performance review from multiple perspectives.

Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.