Project Manager II Infrastructure (DCIM)

QTS Data Centers; Phoenix (AZ); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Roth and Traditional 401(k) matching

Generous PTO and volunteer days

Stock Purchase Plan

11 paid holidays annually

Parental Leave

Tuition Reimbursement

Wellness Program

Job summary

QTS Data Centers in Phoenix, AZ is seeking a seasoned Project Manager II – Infrastructure to plan, manage and deliver internal IT projects on time and within budget. You will coordinate across Systems Engineers, Network Engineers, Data Centre Technicians and other stakeholders in a fast-paced, matrixed environment.

The ideal candidate has 7+ years of IT/PM experience, strong communication and organization skills, and deep knowledge of data centre concepts like power, cooling and connectivity.

Qualifications

• Bachelor's degree in Business, Engineering, or related field.
• Seven+ years of IT/PM, service delivery or CRM experience.
• Proficient with Microsoft Office suite.
• Experience building detailed technical project plans.

Responsibilities

• Works with systems and network engineering teams to complete technical discovery
• Applies project management expertise to ensure accurate and timely delivery of services
• Collaborates with team managers and resources to identify project approach, deliverables, tasks and resources required to complete a project
• Develops and actively manage project plans, identifying phases, tasks, resources and due dates
• Reviews proposed changes to project plans with stakeholders for approval
• Manages multiple projects in a deadline-driven environment and completes them on time
• Monitors and reports on project status to Upper Management, including issues, risks and escalations
• Continually develops and improves internal processes and documentation

Skills

Interpersonal communication

Time management

Cross-functional leadership

Organizational skills

Education

Bachelor's degree in Business, Engineering, or related field

Tools

MS Project

Clarity

Salesforce CRM

ITIL

Job description

Who We Are

As a global leader in digital infrastructure, QTS designs, builds and operates advanced data centres that support strategic AI, cloud and digital transformation initiatives. We are driven by a mission to connect the world for good and our people make it possible. Every single day, the creativity, dedication and genuine care for our communities are what push us forward and make this a truly special place to be.

Who We Are

As a global leader in digital infrastructure, QTS designs, builds and operates advanced data centres that support strategic AI, cloud and digital transformation initiatives. We are driven by a mission to connect the world for good and our people make it possible. Every single day, the creativity, dedication and genuine care for our communities are what push us forward and make this a truly special place to be.

Project Manager II – Infrastructure

effectively plans, manages, and delivers the internal IT projects on time and within budget. This entails facilitating communication between different team members (e.g. Systems Engineers, Network Engineers, Data Centre Technicians, etc), different departments within the organization, along with ensuring adherence to existing company guidelines. The ideal candidate is a highly organised, experienced technical project manager, who possesses excellent verbal and written communication skills, and is able to operate effectively in a fast-paced, cross-functional matrixed environment.

RESPONSIBILITIES, Other Duties May Be Assigned.

• Works with systems and network engineering teams to complete technical discovery
• Applies project management expertise to ensure accurate and timely delivery of services
• Collaborates with team managers and resources to identify project approach, deliverables, tasks and resources required to complete a project, specifically as it pertains to technical tasks and deliverables
• Develops and actively manage project plans, identifying applicable phases, tasks, resources, deliverables and due dates using traditional project management practices
• Reviews proposed changes to project plans, including meeting with stakeholders to approve and implement beneficial changes
• Manages multiple projects and tasks in a deadline-driven environment and completes projects on time
• Continuously monitors and reports on project status to Upper Management (including C-Levels), including issues, risks, and escalations
• Continually develops and improves internal processes and documentation within the organization.

Basic Qualifications

• Bachelor's degree in Business, Engineering, Project Management or other related field or equivalent professional experience
• Seven or more years of IT, Project Management, service delivery or customer relationship management experience
• Proficient with Microsoft Office suite
• Experience building detailed technical project plans and task dependencies based on technical familiarity and stakeholder interviews
• Experience managing complex, strategic programs with multiple sub-projects/workstreams
• Advanced knowledge of data centre/critical environment concepts, such as space, power, cooling and connectivity
• Advanced knowledge of technologies found within data centre architecture, such as routers, switches, firewalls, server components, storage, and virtualization.
• US Citizenship for this position is required by law due to federal customer contracts

Preferred Qualifications

• Five or more years of progressive project management experience or team lead experience in an IT infrastructure environment
• PMP or Agile certification
• ITIL Certification
• Experience with Salesforce CRM
• Experience with Project Management applications such as MS Project or Clarity
• Prior experience working in a Data Centre environment
• Experience in project managing customer migrations

Knowledge, Skills And Abilities

• Excellent interpersonal skills with the ability to interface with Senior Management
• Strong facilitation skills
• Self-motivated, goal-oriented individual with extensive experience multi-tasking across multiple concurrent and complex projects
• Strong communication, organization, and management skills
• Strong time management and interpersonal skills
• Ability to prioritize in a fast-paced environment.

TOTAL REWARDS

This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.

This position is Bonus eligible.

In addition to a variety of benefit packages, QTS goes above and beyond for our employees:

• Roth and Traditional 401(k) matching contributions with immediate vesting
• Every employee is bonus or commission eligible
• Generous PTO, Paid Volunteer Days Plus Floating Holidays
• Stock Purchase Plan (SPP)
• 11 paid Holidays Annually/Holiday compensation when worked
• Pet and Legal Insurance
• Q-Rest Sabbatical Program
• Q-Anniversary Service Award Program
• Parental Leave
• Military Benefits Package
• QTS Charitable Matching Gift Program
• QTS Scholarship for Employee Dependents
• QTS Crisis Fund
• Wellness Program
• Tuition Reimbursement Program

QTS is an Equal Opportunity Employer. Learn more: Equal Opportunity Employer/Veterans/Disabled

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

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QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [e-mail] and let us know the nature of your request and your contact information.