Project Manager II

IDR, Inc.; Denver (CO); Remote; USD 90,000 - 120,000; Full time

Job summary

IDR, Inc. is seeking a Project Manager II for a remote opportunity to drive Phase 2 CXOne deployment across multiple contact centers.

You will own planning, execution, dependencies, and escalation management to ensure a successful rollout in a large enterprise environment. You will coordinate cross-functional teams and vendors, manage schedules and governance, and maintain documentation across Waterfall, Agile, or Hybrid methodologies.

Qualifications

• 3+ years of IT project management experience.
• Hands-on experience with contact center deployments or large-scale CX deployments.
• Proficiency with MS Project and PPM tools.
• Experience owning end-to-end execution including risk/issue management and stakeholder communications.

Responsibilities

• Lead planning and execution for Phase 2 of CXOne deployment across multiple contact centers.
• Coordinate cross-functional technical and business resources, plus vendor teams, to drive milestone completion.
• Manage project schedules, dependencies, risks/issues, communications, and escalations for implementation readiness.
• Provide consistent stakeholder updates, status reporting, and governance to support on-time delivery across workstreams.
• Maintain project documentation and ensure delivery through Waterfall, Agile, or Hybrid frameworks.

Skills

IT project management

Cross-functional coordination

Stakeholder communication

Risk and issue management

Framework flexibility (Waterfall/Agile

Tools

MS Project

PPM tools

Job description

IDR is seeking a Project Manager II to join one of our top clients for a remote opportunity. This role will provide dedicated project management support for Phase 2 of a CXOne deployment across multiple contact centers, coordinating cross-functional workstreams to drive implementation readiness. You’ll independently own planning and execution, manage dependencies, and provide clear status and escalation management to ensure successful rollout across a large enterprise environment.

Position Overview for the Project Manager II:

• Lead project planning and execution for Phase 2 of a CXOne deployment across multiple contact centers
• Coordinate cross-functional technical and business resources, plus vendor/partner teams, to drive milestone completion
• Manage project schedules, dependencies, risks/issues, communications, and escalations to maintain implementation readiness
• Provide consistent stakeholder updates, status reporting, and governance to support on-time delivery across multiple workstreams
• Maintain project documentation and ensure delivery standards are met within Waterfall, Agile, or Hybrid frameworks

Requirements for the Project Manager II:

• 3+ years of IT project management experience, including managing geographically diverse teams
• Hands-on experience supporting contact center deployments or large-scale contact center technology implementations (CXOne experience preferred)
• Proficiency with Microsoft tools, including Microsoft Project (MS Project)
• Experience using a Project and Portfolio Management (PPM) tool to manage plans, milestones, dependencies, and reporting
• Strong ability to own execution end-to-end, including risk/issue management, stakeholder communications, and escalation management in a large enterprise setting

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.