We are seeking a highly organized, detail-oriented, and customer-focused Project Manager to oversee generator enclosure projects from order receipt through fabrication and final delivery. This individual will serve as the primary point of contact between the customer and internal departments, ensuring that project requirements are clearly communicated, schedules are maintained, and customer expectations are met.
The ideal candidate is a strong communicator and problem-solver who can effectively coordinate multiple projects simultaneously, work collaboratively with engineering, production, purchasing, quality, and shipping, and proactively address issues that could affect project timelines, costs, or customer satisfaction.
Key Responsibilities
Project Management and Coordination
- Manage multiple generator enclosure projects simultaneously from initial order through completion and delivery.
- Develop and maintain project schedules, milestones, and delivery commitments.
- Track project progress and proactively identify potential delays, conflicts, and risks.
- Ensure customer specifications, drawings, purchase orders, and project requirements are accurately documented and communicated to the appropriate departments.
- Monitor project status and follow up with responsible departments to ensure deadlines and commitments are met.
- Maintain organized and up-to-date project files, records, schedules, and customer communications.
- Coordinate project changes and ensure revisions are communicated to all affected departments.
Internal Department Coordination
- Serve as the central point of coordination between sales, engineering, drafting, purchasing, production, quality control, and shipping.
- Ensure departments have the information, documentation, materials, and approvals necessary to keep projects moving forward.
- Conduct regular follow-ups with internal teams regarding project status, material availability, engineering approvals, and production schedules.
- Communicate priorities and help resolve scheduling conflicts or other issues affecting project completion.
- Work closely with production personnel to understand fabrication progress and identify potential bottlenecks.
- Escalate issues when necessary and drive timely resolution.
Customer Communication and Relationship Management
- Serve as the primary point of contact for assigned customers throughout the project lifecycle.
- Communicate project status, schedules, milestones, and delivery expectations clearly and professionally.
- Respond to customer questions and requests in a timely manner.
- Proactively notify customers of potential delays, specification changes, or other issues that may affect their projects.
- Coordinate customer approvals for drawings, specifications, and project changes.
- Manage customer expectations while balancing customer requirements with internal capabilities and production schedules.
- Build and maintain strong customer relationships through consistent communication, accountability, and follow-through.
Documentation and Quality
- Review project documentation for completeness and accuracy.
- Ensure the latest approved drawings, specifications, and revisions are available to the appropriate departments.
- Track customer change requests and communicate their potential impact on cost, schedule, and scope.
- Coordinate with quality personnel to address nonconformances or customer concerns.
- Maintain accurate records of project status, open items, approvals, and outstanding issues.
- Support continuous improvement efforts to improve project execution, communication, and customer satisfaction.
Qualifications
- Previous experience in project management, project coordination, manufacturing, fabrication, or a related industrial environment.
- Experience working with multiple internal departments to coordinate projects and meet deadlines.
- Excellent organizational skills and strong attention to detail.
- Outstanding written and verbal communication skills.
- Ability to communicate professionally and confidently with customers, vendors, and internal personnel.
- Strong follow-up skills and the ability to hold projects accountable to established timelines.
- Ability to manage multiple projects and competing priorities in a fast-paced manufacturing environment.
- Strong problem-solving skills and the ability to anticipate issues before they become major problems.
- Proficiency with Microsoft Outlook, Excel, Word, and project tracking or ERP systems.
- Ability to read and understand technical drawings and manufacturing documentation is preferred.
Key Attributes for Success
- Highly organized: Keeps project details, documentation, schedules, and follow-up activities under control.
- Proactive: Anticipates problems, identifies risks, and takes action before delays occur.
- Customer-focused: Understands the importance of keeping customers informed and delivering on commitments.
- Strong communicator: Ensures information is accurately and consistently shared between customers and internal departments.
- Accountable: Takes ownership of projects and follows issues through to resolution.
- Collaborative: Builds positive working relationships across all departments.
- Detail-oriented: Recognizes that small errors in drawings, specifications, materials, or communication can have significant downstream effects.
- Adaptable: Can adjust priorities and respond effectively to changing customer requirements and production challenges.