Project Manager, Creative Operations

tnuck; Washington (District of Columbia); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Generous paid time off

Paid new parent leave

Day care coverage

Employee discount

Job summary

Tuckernuck in Washington, DC is looking for a Project Manager with 5–7 years of experience in creative operations and e-commerce. The successful candidate will manage the lifecycle of creative projects across digital channels, ensuring timely and on-brand delivery.

This role requires expertise in project management, strong organizational and communication skills, along with a solid understanding of creative production processes. The estimated annual compensation is $80,000–$110,000, along with various employee benefits.

Qualifications

• 5–7 years of project management experience in creative operations or e-commerce.
• Proven ability to manage multiple projects in a fast-paced setting.
• Strong understanding of creative production processes.

Responsibilities

• Own and manage the lifecycle of creative projects across e-commerce.
• Build and maintain detailed project plans and timelines.
• Proactively identify risks, bottlenecks, and implement solutions.

Skills

Project management

Organizational skills

Communication skills

Problem-solving skills

Experience with project management tools

E-commerce platform knowledge

Tools

Asana

Monday

Airtable

Jira

Job description

Position Overview

We are seeking a highly organized and proactive Project Manager with 5–7 years of experience to support Creative Operations within a fast‑paced e‑commerce environment. This role is responsible for driving the end‑to‑end execution of creative projects across digital channels, ensuring work is delivered on time, on brand, and aligned with business priorities.

The ideal candidate thrives at the intersection of creativity and process, bringing structure to ambiguity, optimizing workflows, and enabling cross‑functional teams to do their best work.

Core Responsibilities

Project Management & Execution

• Own and manage the lifecycle of creative projects across e‑commerce, including product launches, on‑site updates, campaigns, and evergreen content.
• Build and maintain detailed project plans, timelines, and trackers to ensure visibility and accountability.
• Lead project kickoffs, align stakeholders on scope and deliverables, and ensure clear communication throughout execution.
• Proactively identify risks, bottlenecks, and dependencies, and implement solutions to keep projects on track.

Creative Operations & Workflow Optimization

• Partner with Creative, Merchandising, Web Merchandising, Marketing, Production and Art Direction teams to streamline processes and improve efficiency.
• Manage intake processes, ensuring briefs are complete, prioritized, and aligned with business goals.
• Continuously refine workflows, tools, and systems to scale creative output without compromising quality.
• Support resource planning across creative teams, balancing workload and timelines.

E-commerce Focus

• Oversee execution of on‑site creative updates including homepage, landing pages, PDP content, and seasonal launches.
• Ensure alignment between product calendars, marketing campaigns, and creative deliverables.
• Collaborate with performance and analytics teams to incorporate learnings into future creative planning.
• Maintain a strong understanding of e‑commerce timelines, dependencies, and conversion‑driven priorities.

Cross‑Functional Collaboration

• Act as the central point of contact between creative and cross‑functional partners.
• Facilitate effective communication across teams, ensuring alignment on priorities and expectations.
• Support leadership with status updates, reporting, and project visibility.

Minimum Qualifications

• 5–7 years of project management experience, preferably in creative operations, e‑commerce, or a related field.
• Proven experience managing multiple complex projects in a fast‑paced, deadline‑driven environment.
• Strong understanding of creative production processes (photo shoots, design, digital content).

Knowledge / Skills / Abilities

• Experience in fashion, retail, or lifestyle brands.
• Comfort working with data and performance metrics to inform decision‑making.
• Experience with project management tools.
• Experience with content management tools.
• Experience working with e‑commerce platforms and digital content workflows.
• Exceptional organizational, communication, and problem‑solving skills.
• Ability to balance attention to detail with a big‑picture, strategic mindset.
• Proficiency in project management tools (e.g., Asana, Monday, Airtable, Jira).

Compensation

Compensation for the role will be determined based on the candidate's qualifications, skills, and experience. The estimated annual compensation for this role is $80,000–$110,000; classified as full‑time exempt and not eligible for overtime. At Tuckernuck, we care about our team and offer benefits that support your health, growth, and work‑life balance. This includes medical, dental, and vision coverage, a 401(k) with a company match, generous paid time off and holiday, paid new parent leave, day care coverage, a generous employee discount, and other great perks.

Core Values

• Teamwork Makes the Dream Work
• Find the Fun
• Stay Authentic
• Respect
• Entrepreneurial Spirit
• Start Strong & Finish Strong
• Have Courage
• Continuous Improvement

Tuckernuck is an equal opportunity employer and makes employment decisions on the basis of merit. Tuckernuck policy prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws. It also prohibits discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful.