Project Manager, Content Integrity Operations

Meta; Austin, New York (TX, NY); On-site; USD 120,000 - 160,000; Full time

Job summary

Meta is seeking an experienced business systems analyst for the Information Integrity Operations team. You will deliver insights from data to enhance safety and reduce harm, working with Engineering, Policy, and global teams to drive scalable operational projects.

The role emphasizes communication to diverse audiences and responsible AI practices. You will contribute to integrity, misinformation, and content-policy operations, leveraging SQL, data visualization, and AI tools while managing

Qualifications

• Bachelor's degree in a directly related field or equivalent practical experience.

Responsibilities

• Deliver qualitative and quantitative insights into user behavior to drive prevention and detection solutions at scale.
• Collaborate with Engineering, Policy, and other Meta teams to drive operational projects.
• Communicate issues and insights to both technical and non-technical audiences.
• Integrate AI tools to optimize workflows and drive measurable impact.

Skills

SQL

Data visualization

Cross-functional coordination

Problem-solving

AI tools usage

Vendor management

Education

Bachelor's degree in a related field

Tools

SQL

Job description

Every day, people come to our apps to connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and build community. Meta's Global Operations team exists to help them. Within Global Operations, Integrity Support Operations aims to create a safe, supportive environment for the people building community on our platforms by understanding the impacts of global and local trends and addressing and preventing negative experiences.

The Information Integrity team empowers users to reduce harm and confusion from misleading content across our apps, through two core programs: Community Notes, our growing contributor-driven program, and Third-Party Fact-Checking (3PFC), which supports misinformation enforcement and global regulatory compliance.

We are seeking an experienced professional with a passion for mitigating real-world harm, protecting our community, and being the voice of our users. We count on our business systems analysts to deliver both qualitative and quantitative insights into user behavior in order to drive prevention and detection solutions at scale. By working cross-functionally, we identify and pursue areas for process and product improvement, enabling us to better protect our community at scale. And by focusing on decision quality, we ensure that we are held accountable for our actions.

This role will work closely with partners across Engineering, Policy, and other Meta teams to drive operational projects in a fast-paced and data-driven environment on the Information Integrity Operations team. Currently has, or is in the process of obtaining a Bachelor's degree in a directly related field, or equivalent practical experience. Degree must be completed prior to joining Meta4+ years experience in an operational/strategic role within a technology, policy, analytical, or operations field, or equivalent consulting experienceExperience resolving, communicating, and presenting issues and insights to both technical and non-technical audiencesDemonstrated experience problem-solving with consistent execution and the ability to influence and coordinate with cross-functional teamsAnalytically driven, with experience understanding nuances and patterns within large data setsExperience with SQL and data visualization Experience working with global teams and diverse communitiesExperience in Integrity, misinformation, elections, or content-policy operationsDemonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologiesExperience managing vendor relationships