Project Manager, Content and Integrity Operations

Meta; Washington (District of Columbia); On-site; USD 80,000 - 116,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

Meta's Content and Integrity Operations team is seeking an experienced project manager to deliver data-driven initiatives that improve safety and user experience across Facebook and Instagram. You will work with cross-functional partners in Security, Engineering, Policy, and legal to drive scalable process, policy, and product improvements.

The role emphasizes quantitative analysis, end-to-end project leadership, and the ability to handle sensitive content.

Qualifications

• Currently has, or is in the process of obtaining a Bachelor's degree in a related field before joining Meta.
• Bachelor's degree in a relevant field.
• 2+ years in operations, technology, management consulting, or equivalent environment.
• 2+ years in role involving strategic/analytical initiatives and/or customer operations.
• Experience communicating with engineering and technical teams.
• Experience managing projects end-to-end across stakeholders.
• Ability to make data-informed decisions on content or operational issues.

Responsibilities

• Deliver projects with quantitative analysis and strategy development with global cross-functional teams.
• Improve day-to-day operations against quality and efficiency targets.
• Analyze data to identify user trends and malicious behavior and suggest improvements.
• Lead investigations into potentially abusive content or real-world threats.
• Build cross-functional partnerships to improve community safety and user experience.
• Track milestones and timelines across multiple initiatives and escalate blockers.
• Collaborate with policy, legal, trust and safety, and vendor teams to align on workflow requirements.

Skills

Project management

Data analysis

Cross-functional collaboration

Communication with engineers

End-to-end project management

Policy & risk awareness

Education

Bachelor's degree in a related field

Bachelor's degree in a relevant field

Tools

SQL

Tableau

Python

SAS

R

Job description

Integrity Operations strives to create a safe atmosphere for Meta's communities by way of effective support, education, and care for the various people around the world who use our platforms. We pride ourselves in helping prevent online and real-world harm by building fast, scalable support systems to address safety-related incidents on our products, and by influencing others to collaborate on cross-functional initiatives.Content and Integrity Operations' focus is on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join our teams are committed to solving people's issues, and are advocates for the Facebook and Instagram communities. We need partners who can align cross-functional teams to improve the experience on our platforms.We are seeking an experienced project manager with a passion for mitigating real world harm and protecting our community to join our Content and Integrity Operations Team. We count on our project managers to deliver both qualitative and quantitative insight into user behavior in order to drive prevention and detection solutions at scale. By working cross-functionally, we identify and pursue areas for process and product improvement, enabling us to better protect our community at scale. And by focusing on decision quality, we ensure that we are held accountable for our actions. This role will work closely with partners across Security, Engineering, Policy, and other Meta teams to drive operational projects in a fast-paced and data-driven environment.

Project Manager, Content and Integrity Operations Responsibilities:

• Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to implement next-generation community experiences through process, policy, and product improvements
• Manage and improve day-to-day operations against quality and efficiency targets in a highly dynamic environment with shifting priorities
• Analyze data to identify user trends and malicious behavior and suggest recommendations to improve operations
• Use problem-solving skills to resolve large and complex business problems
• Lead investigations and resolve issues that are escalated to the team regarding potentially abusive content or real-world threats
• Help create scalable policies and processes to solve complex business problems and ensure the safety of the community
• Build cross-functional partnerships to create better solutions for our community and users
• Address sensitive content issues, including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material
• This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos, audio and writings, offensive or derogatory language, and other potential objectionable material, i.e. child exploitation, graphic violence, self-injury, animal abuse, and other content which may be considered offensive or disturbing
• Develop an understanding of content integrity issues and how they affect our community
• Track project milestones, deliverables, and timelines across multiple concurrent integrity initiatives, escalating blockers to appropriate stakeholders
• Compile and analyze operational data to surface trends, identify process gaps, and support reporting for integrity leadership
• Collaborate with policy, legal, trust and safety, and vendor operations teams to align on workflow requirements and process changes

Minimum Qualifications:

• Currently has, or is in the process of obtaining a Bachelor's degree in a directly related field, or equivalent practical experience. Degree must be completed prior to joining Meta
• Bachelor's degree in a relevant field
• 2+ years of experience in an operations, technology, management consulting, or equivalent environment
• 2+ years of work experience in role involving strategic/analytical initiatives (project management, consulting experience, data analysis or technical systems) and/or customer operations
• Experience communicating with a variety of audiences, including engineering and technical teams
• Experience managing and prioritizing projects end-to-end across various stakeholders and functions
• Experience making data-informed decisions on content or operational issues, including documenting rationale and trade-offs and maintaining clear communication and sound judgment when managing competing priorities
• Capacity to work with potentially graphic and objectionable content

Preferred Qualifications:

• Experience identifying process improvement opportunities and proposing data-informed solutions
• Exposure to process documentation methodologies and continuous improvement frameworks in an operations context
• Familiarity with Meta products and their community features
• Experience working in a content integrity, trust and safety, or online exploitation mitigation environment, including familiarity with child safety or non-consensual content policy areas
• Familiarity with content review operations workflows, escalation frameworks, or vendor management in a scaled operations setting
• 1+ year of experience working with data tools such as SQL, SAS, and data visualization (e.g. Tableau) tools
• Knowledge of other programming languages, e.g. Python, R

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is proud to be an Equal Employment Opportunity and Affi mative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

$79,997/year to $116,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.