Project Manager, Verification Operations

Meta; New York (NY); On-site; USD 123,000 - 179,000; Full time

Benefits offered by this job

Bonus

Equity

Benefits

Job summary

Meta is seeking a Project Manager to support Verification Operations, driving end-to-end program management for verification workflows across platforms. You will partner with operations, engineering, policy, and trust and safety teams to design scalable processes that improve quality, throughput, and compliance.

The role emphasizes translating complex requirements into project plans, tracking milestones, and delivering cross-functional initiatives.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 6+ years of program/project management in operations, trust and safety, compliance, or related domains.
• 6+ years of experience managing cross-functional projects with operations, engineering, and policy stakeholders.
• Experience designing or optimizing operational workflows and process improvements.
• Experience defining and tracking operational metrics to guide decisions.
• Experience communicating status, risks, and trade-offs in writing to technical and non-technical stakeholders.

Responsibilities

• Lead end-to-end project management for verification operations initiatives, including scoping, milestones, dependencies, and delivery oversight.
• Partner with operations, engineering, policy, and trust & safety stakeholders to define requirements and translate into actionable plans.
• Analyze verification process data to identify bottlenecks, gaps, and opportunities for automation.
• Design scalable operating procedures and decision frameworks for verification programs.
• Drive cross-functional alignment and maintain transparency on scope, timelines, risks, and trade-offs.
• Develop and maintain tracking mechanisms, status cadences, and escalation paths.
• Collaborate with data teams to define success metrics and report on program health.
• Support change management when new tools or workflows are introduced, including communications planning.
• Identify systemic risks and develop mitigation and contingency plans.
• Contribute to reusable playbooks and best practices for consistent project delivery.

Skills

Program management

Cross-functional collaboration

Requirements analysis

Metrics tracking

Written communication

Process improvement

Education

Bachelor's degree

Job description

Meta is seeking a Project Manager to support Verification Operations, a critical function responsible for ensuring the integrity, accuracy, and scalability of identity and content verification systems across Meta's platforms. In this role, you will drive end-to-end program management for verification workflows, partnering with operations, engineering, policy, and trust and safety teams to design and optimize systems that support verification at global scale. You will translate complex operational requirements into structured project plans, identify process gaps, and lead cross-functional initiatives that improve verification quality, throughput, and compliance.

Project Manager, Verification Operations Responsibilities:

• Lead end-to-end project management for verification operations initiatives, including scoping, milestone planning, dependency tracking, and delivery oversight
• Partner with operations, engineering, policy, and trust and safety stakeholders to define requirements and translate them into actionable project plans for verification workflows
• Analyze verification process performance data to identify bottlenecks, quality gaps, and opportunities for workflow optimization or automation
• Design and document scalable operational processes, standard operating procedures, and decision frameworks for verification programs
• Drive cross-functional alignment on verification system changes, ensuring stakeholders are informed of scope, timelines, risks, and trade-offs
• Develop and maintain project tracking mechanisms, status reporting cadences, and escalation paths to keep verification initiatives on schedule
• Collaborate with data and analytics teams to define success metrics, monitor program health, and report on verification quality and operational outcomes
• Support change management efforts when new verification tools, policies, or workflows are introduced, including communications planning and readiness assessments
• Identify systemic risks in verification operations and work with cross-functional partners to develop mitigation strategies and contingency plans
• Contribute to the development of reusable frameworks, playbooks, and best practices that improve project delivery consistency across verification programs

Minimum Qualifications:

• Bachelor's degree in a directly related field, or equivalent practical experience
• 6+ years of experience in program or project management within operations, trust and safety, compliance, or a related domain
• 6+ years of experience managing cross-functional projects involving operations, engineering, and policy stakeholders
• Experience designing or optimizing operational workflows, including process mapping, gap analysis, and implementation of process improvements
• Experience defining and tracking operational metrics to measure program performance and drive data-informed decisions
• Experience communicating project status, risks, and trade-offs in writing to both technical and non-technical stakeholders

Preferred Qualifications:

• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
• Experience working in verification, identity integrity, content review, or trust and safety operations environments
• Experience supporting scaled operations programs that involve vendor or contract workforce management
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
• Experience applying structured change management methodologies when rolling out new operational processes or tooling
• Familiarity with systems architecture concepts relevant to verification pipelines, such as API integrations, workflow automation, or case management platforms
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is proud to be an Equal Employment Opportunity and Aff… We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [e-mail].

$123,000/year to $179,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.