Project Manager, Connected Futures: Student Success

UMass Boston; Massachusetts; On-site; USD 85,000 - 110,000; Full time

Job summary

UMass Boston is seeking a Project Manager, Connected Futures, to lead day-to-day implementation of a multi-campus mentorship and navigational support initiative across four campuses, with a focus on improving retention, belonging, help-seeking, and academic progress for transfer and first-year students.

The role partners with the Principal Investigator, campus coordinators, and project partners to supervise staffing, training, workflows, reporting, and coordination with research, compliance, and

Qualifications

• Experience coordinating complex projects with multiple stakeholders, timelines, and structured processes or protocols.
• Experience managing participant-facing or student-facing functions such as recruitment, screening, intake, onboarding, enrollment, outreach, or ongoing support.
• Experience supporting research, evaluation, quality improvement, or structured data collection activities, including surveys, interviews, focus groups, or trial implementation.
• Demonstrated experience supervising, training, or coordinating staff, fellows, research assistants, volunteers, or student employees.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Excellent oral and written communication skills.
• Demonstrated ability to work collaboratively with interdisciplinary teams and diverse constituencies.
• Ability to use spreadsheets, reporting systems, project tracking tools, and data platforms effectively in support of operations and decision-making.
• Demonstrated commitment to diversity, equity, inclusion, and student or participant well-being.

Responsibilities

• Coordinate day-to-day implementation of Connected Futures across four UMass campuses, including planning, launch, ongoing operations, and monitoring of project timelines and deliverables.
• Work closely with project leadership to ensure activities align with grant milestones, priorities, and university expectations.
• Support recruitment, onboarding, training, and supervision of project staff, student employees, fellows, research assistants, volunteers, and campus personnel.
• Coordinate communication among internal and external partners, including campus student success offices, advising leaders, institutional research, and technical partners.
• Manage operational workflows related to student or participant intake, outreach, onboarding, communication, and ongoing support.
• Support implementation of peer mentor training and program procedures, including proactive outreach and escalation pathways.
• Coordinate meetings, trainings, evaluation activities, surveys, focus groups, and partner communications.
• Assist with IRB-related documentation, compliance coordination, and data-sharing processes.
• Work with platform and technical partners to support implementation setup, student import processes, workflow troubleshooting, and reporting tools.
• Monitor participation, implementation progress, and engagement data, and prepare summaries and updates for leadership and partners.
• Maintain accurate records related to project operations, staffing, communication, reporting, and activities.
• Assist in preparing reports, presentations, briefing materials, and other communications.
• Identify barriers and support problem-solving across campuses.

Skills

Project coordination

Research coordination

Student support programs

Data reporting

Team supervision

Communication

Education

Bachelor's degree in psychology, education, public health, sociology, higher education, public administration, or related field

Tools

Spreadsheets

Reporting systems

Project tracking tools

Data platforms

Job description

UMass Boston is seeking a Project Manager, Connected Futures, to lead day-to-day implementation of a multi-campus mentorship and navigational support initiative across four campuses, with a focus on improving retention, belonging, help-seeking, and academic progress for transfer and first-year students.

The role partners with the Principal Investigator, campus coordinators, and project partners to supervise staffing, training, workflows, reporting, and coordination with research, compliance, and