Project Manager, Client Services

RTB House; United States; Remote; USD 31,000 - 46,000; Full time

Benefits offered by this job

Flexible cooperation hours

Structured onboarding program with AM‑

Direct access to enterprise-grade AI

Job summary

RTB House is seeking a Revenue Operations/Business Systems professional to streamline Client Services. You will build tools, drive CRM data hygiene, and prototype AI-driven workflows to automate daily tasks across global client portfolios.

Ideal candidates have 2–5 years in revenue operations or similar, with experience configuring business tools (Pipedrive, Salesforce, Asana) and hands-on AI familiarity. Flexible, remote work with international collaboration is offered.

Qualifications

• Fluent English (written and spoken) and ability to communicate with stakeholders at all levels.
• Experience configuring or administering business tools and workflows (Pipedrive, Salesforce, Asana, Zapier, Make).
• Hands-on experience with AI tools (Claude, ChatGPT, Gemini) and turning AI into practical workflows.
• Structured data handling and clean pipelines; basic SQL is a plus.
• Bachelor’s degree in Business, Information Systems, Operations, or related field or equivalent experience.

Responsibilities

• Build and maintain operational tools, systems, and automations for day-to-day Client Services tasks.
• Drive CRM adoption and maintain data hygiene for accurate cross-sell pipelines and reporting.
• Prototype workflows using Claude and other AI tools to automate processes.
• Create standard templates for account management deliverables and establish quality benchmarks.
• Review account outputs to ensure consistency across client portfolios.
• Coordinate new-client intake and campaign launch handoffs for seamless delivery.
• Onboard colleagues with knowledge-sharing sessions and up-to-date documentation.

Skills

English fluency

Pipedrive

Salesforce

Asana

Zapier

Make

Claude

ChatGPT

Gemini

SQL basics

Education

Bachelor’s degree in Business/Information Systems/Operations or related field

Tools

Pipedrive

Salesforce

Asana

Zapier

Make

Job description

Location: Poland

We Are:

RTB House is a next-generation performance demand-side platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. The company is the market leader in driving performance using Deep Learning across the entire purchase funnel.

Founded in 2012 and now operating in 90+ markets, RTB House has always been private-by-design. It embraces first-party advertising and a relentless approach to innovation. RTB House offers end-to-end Deep Learning-powered AdTech products and solutions to maximize conversion, drive new customer acquisition, create engagement, and fuel long-term demand for a global base of clients.

In 2026, RTB House launched rtb.com, a self-service platform specifically designed to allow small and medium-sized businesses and agencies to deploy auto-built creatives and maximize performance on any budget.

The Client Services team is crucial in driving our operational success, collaborating closely with Account Management, Client Partners, and Revenue Operations to establish the tooling, AI-driven workflows, and quality standards needed to deliver consistent, high-impact services across global markets.

Why RTB House?

If you are looking for an environment where you can independently turn operational challenges into automated solutions, leverage cutting-edge AI tools (such as Claude), and directly shape how client-facing teams scale, then RTB House is the right fit for you.

You Will:

• Build and maintain the operational tools, systems, and automations that support day-to-day Client Services activities, eliminating manual and repetitive tasks.
• Drive Pipedrive adoption and ensure high CRM data hygiene to keep cross-sell pipelines and account activity reporting accurate and reliable.
• Utilize Claude and other AI solutions to prototype workflows, automate processes, and create reusable tools for commercial teams.
• Standardize key Account Management deliverables (including business reviews, growth plans, campaign recaps, and renewal proposals) by defining clear quality benchmarks and templates.
• Review account outputs against established standards to drive consistency across all client portfolios.
• Establish and optimize core operational handoffs (e.g., new-client intake and technical alignment on campaign launches) to ensure seamless delivery.
• Enable teams through hands-on onboarding, knowledge-sharing sessions, and maintaining up-to-date documentation and best-practice guides.

Desired Experience:

• 2–5 years of commercial experience in revenue operations, business systems, sales/client services enablement, business analysis, or a related operational field. Fluency in English (written and verbal), with the confidence to communicate, train, and present solutions to stakeholders at all levels.
• Experience configuring or administering business tools and workflows (e.g., Pipedrive, Salesforce, Asana, Zapier, Make).
• Hands‑on experience with AI tools (Claude, ChatGPT, Gemini) and a demonstrated ability to turn AI capabilities into practical, daily workflows.
• Comfort working with structured data, maintaining clean pipelines, and establishing structured processes in evolving environments (basic SQL is a plus).
• Bachelor’s degree in Business, Information Systems, Operations, or a related field (or equivalent practical experience).

We Offer:

• Flexible cooperation hours with autonomy in organizing your daily delivery (with schedule flexibility for cross-time-zone collaboration with US partners).
• Structured onboarding program and an Account Management Buddy to support your ramp-up.
• Direct access to enterprise-grade AI technologies and a culture that actively fosters operational experimentation.