Project Manager - Client Services

creative werks; Elk Grove Village (IL); Hybrid; USD 75,000 - 100,000; Full time

Benefits offered by this job

Comprehensive health benefits

401K with company match

On-site gym

Paid Time Off

Continuous learning opportunities

Job summary

A leading packaging firm in Elk Grove Village is seeking a Project Manager for Client Services. This role involves managing projects from inception to completion, collaborating with various departments, and ensuring client satisfaction. The ideal candidate should have a bachelor’s degree, strong communication skills, and experience with project management methodologies. Competitive salary and hybrid work options available.

Qualifications

• 7+ years of industry experience in a relevant field.
• 2-3 years of direct experience in project management.
• PMP certification preferred.</li>

Responsibilities

• Collaborate with internal and external stakeholders on project objectives.
• Lead project operations presentations including performance metrics.
• Identify process improvements and track implementations.

Skills

Project Management

Communication

Analytical thinking

Problem-solving

Team Leadership

Education

Bachelor’s degree in Business Administration or related field

Tools

ERP Software (Epicor, IFS, Oracle, etc.)

Microsoft Excel (Pivot Tables, VLOOKUPs)

Job description

Project Manager – Client Services

creative werks

Base pay range

$75,000.00/yr - $100,000.00/yr

creative werks partners with Top 100 food brands to bring their products to market through our design, co-packing and manufacturing services. As a member of the creative werks Client Services team, the Project Manager is responsible for the day‑to‑day project management of assigned projects and clients. Project Managers work with internal and client stakeholders to elicit, validate, prioritize and document client and internal requests and assist in the development of executable solutions to resolve the business and client’s production needs.

The Project Manager will own a client(s) and/or business need following the sale cycle driving development, internal/external alignment, project delivery, and close (the end‑to‑end supply chain).

This position requires an elevated level of organizational, planning skills, attention to detail and holding all stakeholders accountable. Working the ability to balance multiple tasks and projects simultaneously, while creating an environment that motivates, inspires and respects others.

Responsibilities

• Collaborate with Sales and other departments to resolve challenges, provide updates and ensure alignment on project objectives and goals
• Lead quarterly internal client operations presentation (business reviews) including metrics on the following: attainment, revenue, consumer units, scrap, shipping, holds, average hold time, material management velocity, and year‑over‑year trends
• Aid in conducting job costing analysis and monitor financial performance including tracking scrap, job financials, margins, packaging and freight costs, disposal fees, and sustainability/waste streams
• Identify areas for process improvement and/or automation; lead initiatives to enhance efficiency, tracking progress and ensure measurable results
• Manage the supply chain process, including workflow challenges, quality assurance and timely resolution of quality holds
• Oversee inventory management, monitor slow‑moving inventory, establish seasonal volume locks with client and update ERP systems to ensure accurate project tracking and reporting
• Establish and track key performance indicators (KPIs) for projects ensuring alignment with business needs and objectives
• Drive continuous improvement through curiosity of identifying areas of opportunities to drive measurable improvement followed by leading the process improvement initiatives. Progress should be tracked by identifying ideas and follow through until complete and delivered
• Perform other duties as assigned by Management
• Role may require 5% - 10% travel as needed

What You Bring

• Bachelor’s degree in Business Administration, Engineering, Production/Operations Management, Supply Chain or related discipline preferred; High School Diploma or GED required with 7+ years of industry experience
• 2-3 years’ of direct experience working in project management, supporting multiple departments and/or stakeholders; account management a plus but not required
• Sound knowledge of manufacturing processes including raw materials, vendor supply, production processes, machinery, quality control, etc.
• Adept in Project Management philosophies such as Agile and/or Lean; PMP certification preferred but not required
• Industry experience utilizing ERP software(s) such as Epicor, IFS, Oracle, Sage, SAP or Syteline
• Possesses advanced Microsoft Excel skills (Pivot Tables, Power Query, SumIfs, VLOOKUPs, XLOOKUPs, etc.)
• Exceptional written and verbal skills – able to interact effectively with all levels of the business, senior leadership and stakeholders that can pick up context quickly, navigate ambiguity and get to the heart of the solution
• Demonstrated ability in thinking strategically, analytically and collaboratively with curiosity at heart
• Self‑starter, persistent, self‑aware, assertive and comfortable working autonomously and with teams to move business and projects forward
• Shows interests in helping to lead teams, train, coach and mentor managers to drive world‑class service and results

Working Conditions

• Office setting and warehouse environment with temperature range of 55 – 80 degrees

Physical Requirements

• Operate standard office equipment
• Reach with hands and arms
• Lift up to 25 pounds

Benefits of Working for CW

• Fun, creative, and inviting atmosphere – plus the perk of working with cool food brands!
• Comprehensive health and wellness benefits
• 401K and company match
• Hybrid work eligible after 90 days/onboarding complete (max 2 days per week)
• Paid Time Off
• On‑site gym
• Audible Subscription
• Continuous learning and development opportunities

The approved annualized base compensation range for this role is established at $75,000 – $100,000. Final offer amounts will be determined based on candidate skills, qualifications, experience and domain expertise.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Project Management

Industries

Packaging and Containers Manufacturing