Project Manager (Claims)

Socket.dev; Denver (CO); On-site; USD 85,000 - 110,000; Full time

Job summary

Socket.dev in Denver, CO, is seeking a Project Manager (Claims) to coordinate the claims process from initial reporting through ongoing administration, ensuring timely communication and accurate reporting to clients, carriers, and internal teams. The role requires strong organizational skills, experience with Salesforce or similar CRM, and the ability to manage multiple priorities.

You will generate weekly and monthly claims metrics and support bordereaux reporting.

Qualifications

• Experience in insurance claims or admin support preferred.
• Experience with Salesforce or similar CRM.
• Excellent organizational and communication skills.
• Ability to manage multiple priorities and deadlines.
• Proficient in Microsoft Office (Outlook & Excel).

Responsibilities

• Report new claims to carriers and create claim cases in Salesforce by end of day.
• Record carrier acknowledgements and maintain up-to-date documentation.
• Monitor coverage determinations and follow up with adjusters.
• Manage daily claims operations including email intake and client reporting.
• Prepare weekly and monthly claims reports and metrics.
• Administer bordereaux reporting and track deadlines.
• Coordinate loss runs with account teams.
• Respond to broker inquiries with timely claim information.

Skills

Salesforce experience

Organizational skills

Attention to detail

Communication skills

Administrative support

Cross-functional collaboration

Tools

Salesforce CRM

Microsoft Excel

Microsoft Outlook

Job description

Project Manager (Claims)

Our Professional & Executive Risk team is looking to add a Project Manager (Claims) to the team. This role is responsible for coordinating the claims process from initial reporting through ongoing administration, while ensuring timely communication, accurate reporting, and exceptional service to our clients, carriers, and internal teams.

Job Responsibilities

• Report new claims to insurance carriers, establish claim cases in Salesforce, and ensure all claims are accurately submitted by the end of each business day.
• Record and maintain carrier acknowledgements in Salesforce, ensuring claim documentation is accurate and up to date.
• Monitor outstanding coverage determinations and proactively follow up with adjusters on claims that have not received a coverage position within established timelines.
• Manage daily claims operations, including email intake, carrier follow-up, EPL coverage coordination with Claims Counsel, and client reporting.
• Prepare and compile weekly and monthly claims reports and metrics using Salesforce and internal tracking tools.
• Administer quarterly, semi-annual, and annual bordereaux reporting, track reporting deadlines, and monitor policy changes affecting reporting requirements.
• Request and coordinate loss runs with account teams as needed to support client and broker requests.
• Respond to broker inquiries by providing timely and accurate claim information, coordinating with Claims Counsel when appropriate, and supplying loss runs as needed.

Requirements

• Previous experience in insurance claims, paralegal activities, or an administrative support role is preferred but not required.
• Experience with Salesforce or similar CRM systems preferred.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent attention to detail and commitment to accuracy.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office, including Outlook and Excel.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Strong customer service, problem-solving, and follow-up skills.
• Must be legally authorized to work in the United States without current or future employer sponsorship.