Project Manager, Atlas

Gainsight; United States; Remote; USD 120,000 - 185,000; Full time

Job summary

Gainsight is seeking a seasoned Project Manager, Atlas, to lead the Atlas - Sales Operations program. This remote USA-based role reports to the EVP & GM, Atlas, and demands coordinating across engineering, sales, strategy, delivery, and finance to deliver integrated plans and informed decisions.

You will orchestrate planning cadences, manage capacity, validate roadmaps against delivery capabilities, and prepare for quarterly business reviews.

Qualifications

• 10+ years of project or program management experience in technology/SaaS/managed services
• Bachelor's degree or equivalent with some post-graduate work or 12 years related experience
• PMP certification and strong planning, sequencing, dependency management, and risk tracking

Responsibilities

• Run the plan across Atlas workstreams
• Maintain one integrated plan across engineering, sales, strategy, delivery, and finance with owners, milestones, and dependencies
• Sequence work so units build in the right order and flag conflicts early
• Run operating cadence for workstream reviews and track decisions to completion
• Surface problems and clarify ownership
• Coordinate capacity planning and staffing models
• Support annual and financial planning and headcount budgeting
• Prepare for QBRs and board meetings with timely inputs
• Pull sources and status updates to ensure accurate content for reviews
• Identify risks, gaps, and decisions ahead of reviews

Skills

Project management

Executive communication

Cross-functional leadership

Risk tracking

Education

Bachelor's degree or equivalent

Post-Graduate work or equivalent experience

Job description

We're building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link .

About This Role:

We're looking for a full-time Project Manager, Atlas to join our Atlas - Sales Operations team reporting to the EVP & GM, Atlas. This role is a remote role based in the USA.

What You'll Do:

• Run the plan across Atlas workstreams
• Maintain one integrated plan across engineering, sales, strategy, delivery, and finance, with owners, milestones, and dependencies.
• Sequence work so the business unit builds in the right order, and flag conflicts and trade-offs to the GM early.
• Run the operating cadence for workstream reviews, and track decisions and actions to completion.
• Surface problems, own the path forward, and clarify ownership.
• Connect solution roadmaps to delivery capacity
• Validate engineering roadmaps with delivery capabilities, so new features are matched with training, staffing, and process readiness before they reach customers.
• Lead capacity planning cadence for internal operations and external services, including outsourced and nearshore staffing models aligned with pipeline and go-lives.
• Support annual and financial planning
• Coordinate annual planning for the business unit, pulling each function's plan into one view.
• Work with Finance cadence on headcount planning, costs, and budget tracking against the plan.
• Keep the assumptions behind the plan visible, so changes in pipeline, capacity, or roadmap flow through quickly.
• Prepare the business for QBRs and board meetings
• Plan the QBR and board meeting calendar and timelines, and make sure each owner delivers their inputs on time.
• Pull together the right sources, data, and status updates so the people writing the content have complete, current information.
• Surface risks, gaps, and decisions needed ahead of each review.

This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.

What We're Looking For:

• 10+ years of project or program management experience in a technology, SaaS, or managed services environment.
• Bachelors Degree or equivalent with some Post-Graduate work (or equivalent experience) and/or 12 years of related experience
• PMP certification and strong command of planning, sequencing, dependency management, and risk tracking.
• Ability to alternate between tactical execution and strategic planning, and to keep both moving at once.
• Experience working across engineering, sales, strategy, delivery, and finance teams, and comfort owning outcomes across teams you do not manage.
• Working knowledge of outsourcing and BPO delivery models, including capacity and staffing planning.
• Comfort with financial planning, including headcount, budget, and capacity models, and working alongside Finance.
• Strong communication skills. You can brief senior leaders, give clear recommendations, and stay composed when priorities collide.
• A bias to action and a willingness to build structure in a startup before every process exists.

Nice-to-have skills or experience:

• Experience in a startup or new business unit inside an established company.
• Background in managed services, services delivery
• Experience preparing QBR or board materials.
• Familiarity with AI-enabled products or agent-based workflows.

Why You'll Love It Here:

Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission c