Project Manager 5

Tech in Motion; West Des Moines (IA); Hybrid; USD 96,000 - 165,000; Full time

Job summary

Motion Recruitment is assisting a top Financial Services company in Charlotte, NC or West Des Moines, IA on a hybrid, long-term contract for a senior Project Manager.

You will lead end-to-end wave migrations, manage a team of 16 PMs, and partner with senior leaders to drive complex PM initiatives across Waterfall and Agile programs, cloud migrations, and contact center tech integrations.

Qualifications

• 7+ years of Project Management experience, or equivalent demonstrated through work, training, or education.
• Extensive experience in PM, change delivery, and change management within financial services.
• Strong understanding of contact center operations and consumer banking.
• Proven ability to manage projects using Waterfall and Agile methodologies.
• Experience with cloud platform migrations involving customer service agents.
• Familiarity with technology integrations impacting agent performance and scheduling.
• Ability to work in a fast-paced, high-stakes environment with shifting priorities.

Responsibilities

• Consult as an expert to develop initiatives and resources for complex PM needs.
• Advise on strategy and resolution of complex challenges across multiple areas.
• Provide expertise to client senior leadership on innovative PM solutions.
• Strategically engage with client personnel.
• Lead end-to-end delivery of wave migrations from discovery to deployment.
• Collaborate with business leaders and contact center partners to ensure adoption.
• Influence executives to prioritize and support migration efforts.
• Coordinate with a team of 16 project managers for alignment and learning.
• Manage complex scheduling, including overtime and on-site presence during migrations.
• Drive change management and delivery strategies for contact centers and cloud transitions.
• Oversee integration of IVR systems and agent scheduling tools.

Skills

PM leadership

Waterfall & Agile

Financial services

Contact center ops

Cloud migrations

Scheduling & agent scheduling

Change management

Stakeholder management

Tools

Monday.com

Job description

Outstanding long‑term contract opportunity! A well‑known Financial Services Company is looking for a Project Manager in Charlotte, NC or West Des Moines, IA (Hybrid).

Work with the brightest minds at one of the largest financial institutions in the world. This is a long‑term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially,

Contract Duration: 12 Months

Required Skills & Experience

• 7+ years of Project Management experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.
• Extensive experience in project management, change delivery, and change management within the financial services industry.
• Strong understanding of contact center operations and consumer banking.
• Proven ability to manage projects using both Waterfall and Agile methodologies.
• Experience with cloud platform migrations, especially involving customer service agents (preferred).
• Familiarity with technology integrations impacting agent performance and scheduling.
• Ability to work in a fast‑paced, high‑stakes environment with shifting priorities.

Desired Skills & Experience

• Experience with Monday.com or similar project management tools.
• Understanding of cloud technologies and their impact on contact center functionality.

What You Will Be Doing

• Consult as an expert to develop or influence initiatives and resources for highly complex business and technical needs across Project Management.
• Consult on the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas, delivering solutions that are long‑term, large‑scale and require vision, creativity, innovation, and advanced analytical and inductive thinking.
• Provide expertise to client senior leadership on innovative Project Management business solutions.
• Strategically engage with client personnel.
• Lead end‑to‑end delivery of wave migrations, from discovery and development through deployment.
• Collaborate with business unit leaders and contact center partners to ensure successful migration and adoption.
• Influence executive stakeholders to prioritize and support migration efforts.
• Coordinate with a team of 16 project managers, ensuring alignment and shared learnings across the initiative.
• Manage complex scheduling demands, including potential overtime and on‑site presence during critical migration phases.
• Drive change management and delivery strategies tailored to contact center operations and cloud platform transitions.
• Oversee integration of technologies such as IVR systems and agent scheduling tools.