Senior Project Manager – Cloud Migrations & Contact Center

Tech in Motion; West Des Moines (IA); Hybrid; USD 96,000 - 165,000; Full time

Job summary

Motion Recruitment is assisting a top Financial Services company in Charlotte, NC or West Des Moines, IA on a hybrid, long-term contract for a senior Project Manager.

You will lead end-to-end wave migrations, manage a team of 16 PMs, and partner with senior leaders to drive complex PM initiatives across Waterfall and Agile programs, cloud migrations, and contact center tech integrations.

Qualifications

• 7+ years of Project Management experience, or equivalent demonstrated through work, training, or education.
• Extensive experience in PM, change delivery, and change management within financial services.
• Strong understanding of contact center operations and consumer banking.
• Proven ability to manage projects using Waterfall and Agile methodologies.
• Experience with cloud platform migrations involving customer service agents.
• Familiarity with technology integrations impacting agent performance and scheduling.
• Ability to work in a fast-paced, high-stakes environment with shifting priorities.

Responsibilities

• Consult as an expert to develop initiatives and resources for complex PM needs.
• Advise on strategy and resolution of complex challenges across multiple areas.
• Provide expertise to client senior leadership on innovative PM solutions.
• Strategically engage with client personnel.
• Lead end-to-end delivery of wave migrations from discovery to deployment.
• Collaborate with business leaders and contact center partners to ensure adoption.
• Influence executives to prioritize and support migration efforts.
• Coordinate with a team of 16 project managers for alignment and learning.
• Manage complex scheduling, including overtime and on-site presence during migrations.
• Drive change management and delivery strategies for contact centers and cloud transitions.
• Oversee integration of IVR systems and agent scheduling tools.

Skills

PM leadership

Waterfall & Agile

Financial services

Contact center ops

Cloud migrations

Scheduling & agent scheduling

Change management

Stakeholder management

Tools

Monday.com

Job description

Motion Recruitment is assisting a top Financial Services company in Charlotte, NC or West Des Moines, IA on a hybrid, long-term contract for a senior Project Manager.

You will lead end-to-end wave migrations, manage a team of 16 PMs, and partner with senior leaders to drive complex PM initiatives across Waterfall and Agile programs, cloud migrations, and contact center tech integrations.