Project Manager

Quad; West Allis (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Quad is seeking a Project Manager for Client Services in Wisconsin to manage client relationships and complex projects. You will serve as the main daily contact, align with clients’ objectives, and drive on-time delivery within budgets.

Responsibilities include developing timelines, identifying growth opportunities, and maintaining strong client rapport across levels. Travel may be required, and familiarity with marketing concepts is essential.

Qualifications

• Bachelor's degree in advertising, communication, marketing or related field.
• Minimum 2 years of experience in retail marketing, corporate marketing or advertising agency.
• Strong project management concepts and tools.
• Excellent written and verbal communication skills.
• Ability to manage multiple complex projects and meet deadlines.

Responsibilities

• Act as the primary day-to-day contact with Clients.
• Develop and manage project timelines and task lists.
• Identify opportunities for continued growth.
• Ensure client is satisfied with performance and service.
• Build and maintain client relationships at various levels.

Skills

Project management

Client relationships

Communication

Planning

Team coordination

Education

Bachelor's degree in advertising, communication, marketing or related field

Tools

MS Word

MS Excel

MS PowerPoint

Outlook

Job description

GENERAL PURPOSE OF JOB

The primary role of the Project Manager Client Services is to successfully manage individual Client relationships and projects on behalf of the Client and Quad.

Key Responsibilities

• Act as the primary day-to-day contact with Clients
• Possess in-depth understanding of Client’s business objectives
• Develop and manage project timelines and task lists
• Ability to understand and identify opportunities for continued growth
• Understand and manage the execution of tasks to achieve Client’s marketing goals
• Display positivity in all engagements with others (at all levels), demonstrating Quad culture and values
• Manage complex projects simultaneously
• Meet tight deadlines within established budgets
• Identify process challenges and work with internal leadership to solve
• Attend regular planning meetings and provide detailed written confirmation/report
• Work effectively to manage work across internal business units
• Build and maintain client relationships with low-and-mid level management.
• Suggest opportunities to the Director Client Services to educate the client on Quad's services - directly or through the Client Services team.
• Ensure client is satisfied with performance of our Client Services Team and level of service.
• Keep management informed regularly of events/issues that could impact client relationship.
• Ensure team adheres to established processes and procedures to insure timely and accurate delivery of Client’s services. Escalate to management if necessary.
• Evaluate and monitor the quality and performance of all services provided to the Client(s) by Quad.

Job Requirements

Education: Bachelor's degree in advertising, communication, marketing or related field required.
Experience: Minimum 2 years of experience including: retail marketing, corporate marketing department and advertising agency.

Knowledge, Skills & Abilities

• Strong background with project management concepts, methodologies and tools
• Strong organizational skills with attention to detail
• Ability to inform staff on project objectives.
• Understanding of marketing strategy, creative, photography/videography, print production, media and digital.
• Knowledge of customer services, sales, retail structure, operations, account service/sales management, best practices and proven ability to communicate and implement.
• Ability to respond quickly and effectively to clients' needs and issues.
• Strong written and verbal communication and interpersonal skills.
• Ability to understand and communicate issues verbally and in writing to clients, associates and management.
• Ability to relate to and develop relationships with Client’s low-and-mid level management.
• Ability to understand and manage the execution of tasks to achieve Client’s marketing goals.
• Ability to achieve a spirit of teamwork and cooperation within the Client Service team
• Ability to set and prioritize goals and achieve them as scheduled.
• Demonstrate an analytical approach to problem solving.
• Demonstrate the ability to act on own initiative.
• Ability to handle many issues, items and functions at one time and deal rapidly with multiple items in prioritized sequence.
• Demonstrate flexibility to adjust to rapidly changing requirements and schedules.
• Ability and willingness to take direction from superiors.
• Ability and willingness to seek suggestions from peers and employees.
• Ability and willingness to build and maintain positive relationships quickly.
• Demonstrate willingness to work together with peers and other Quad departments to improve quality and performance.
• Experience with MS Word, MS Excel, MS PowerPoint and Outlook.
• Travel as required, temporary assignments (out-of-town).
• Basic understanding of remote conductivity to communicate with Quad headquarters.