Project Manager

Swoon; Washington (District of Columbia); Remote; USD 125,000 - 150,000; Full time

Job summary

An innovative firm is seeking a skilled Project Manager to lead and coordinate cross-functional projects remotely. This role is crucial in driving customer engagement and operational communication initiatives, collaborating with various teams to ensure timely delivery and quality standards. With a focus on process improvement and efficiency, the Project Manager will manage multiple projects, utilizing strong communication and problem-solving skills. Join a dynamic team that values strategic planning and effective project execution, and make a significant impact on customer experiences and operational success.

Qualifications

• 5-7 years of professional project management experience.
• Strong communication, problem-solving, and interpersonal skills.

Responsibilities

• Manage projects from initiation to completion, ensuring timely delivery.
• Coordinate detailed project plans and cross-functional activities.
• Drive process improvement initiatives and identify efficiency opportunities.

Skills

Project Management

Communication Skills

Problem-Solving

Interpersonal Skills

Time Management

Education

Bachelor's degree in Business Administration

Tools

Microsoft Office

AdaptiveWork

Job description

Job Description: Project Manager (Remote)

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This range is provided by Swoon. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50.00/hr - $54.00/hr

Position Details

• Title: Project Manager
• Location: 100% Remote
• Rate: $50-54/hour W2 + Benefits
• Duration: 6 months (through EOY 2025) – Potential for extension or FTE, TBD

Role Summary

The Project Manager will plan, direct, and coordinate activities across engineering, R&D, financial systems, product rollouts, and more. This role supports the Customer Communications Center of Excellence, driving customer engagement for cross-functional, customer-impacting initiatives.

About the Team

The Customer Communications Center of Excellence is a strategic team leading operational communication and engagement projects. They collaborate with Product, Technology, and InfoSec teams to support environment, service, and product changes—focusing on protecting revenue, mitigating risk, empowering customer-facing teams, and delivering consistent customer experiences.

Key Responsibilities

• Manage projects from initiation to completion, ensuring timely delivery and quality standards.
• Coordinate detailed project plans and cross-functional activities.
• Develop and manage Work Breakdown Structures; proficiency in project management software (AdaptiveWork knowledge is a plus).
• Lead project meetings and secure necessary resources by collaborating with staffing managers.
• Represent the Customer Communications Center of Excellence in cross-functional teams.
• Drive process improvement initiatives and identify efficiency opportunities.
• Stay updated on project management best practices and trends.
• Manage multiple projects simultaneously.
• Perform other duties as assigned.

Skills and Experience

• 5–7 years of professional project management experience.
• Bachelor's degree in Business Administration or related field.
• Strong communication, problem-solving, and interpersonal skills.
• Ability to work independently and manage time effectively.
• Proficiency in Microsoft Office (Word, PowerPoint, Project, Visio).
• Knowledge of production processes, quality control, and strategic planning.

Top 3 Must-Have Skills

• Business Project Management: Ability to drive initiatives from planning to execution.
• Change Management: Impact assessment, stakeholder engagement, vision development, resistance management.
• Customer Communications (Writing/Editing): Crafting communication plans that drive action and change.

Interview Process

Virtual interviews via phone and/or video.