Project Manager

callrevu; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

CallRevu is seeking a Project Manager responsible for overseeing the implementation of its products. You will lead projects from initiation to completion, ensuring clients receive comprehensive training and support.

This role requires excellent communication skills, strong organizational abilities, and a preference for candidates with client-facing experience. The Project Manager will coordinate multiple teams and ensure that projects align with client expectations and quality standards.

Qualifications

• Strong organizational and time management skills and attention to detail.
• Experience in client-facing roles, preferably in implementation or support, training, or customer success.
• Knowledge of call tracking and analytics software is advantageous.

Responsibilities

• Lead and manage implementation projects for clients.
• Develop and maintain detailed project plans and budgets.
• Coordinate cross-functional teams for project execution.
• Serve as the primary point of contact for clients.
• Conduct discovery sessions to tailor implementations.

Skills

Interpersonal skills

Communication skills

Organizational skills

Time management

Software proficiency

Adaptability

Education

Bachelor's degree or equivalent experience

Job description

The Project Manager is responsible for overseeing the successful implementation of all products, managing projects from initiation to completion, and ensuring clients receive comprehensive training to maximize the use of our software. This role involves working closely with clients, internal teams, and stakeholders to deliver projects on time, within scope, and to a high standard. Additionally, the Project Manager role ensures a smooth transition from the Sales process and facilitates an efficient handoff to the client’s Account Manager.

Key Responsibilities

• Lead and manage implementation projects for clients, from planning and resource allocation to execution and delivery.
• Develop and maintain detailed project plans, timelines, and budgets.
• Ensure projects are completed on time, within scope, and meet client expectations.
• Coordinate cross-functional teams, including hosted phones, capture, analytics, support, and sales, to ensure seamless execution and exceptional client experiences.
• Serve as the primary point of contact for clients throughout the implementation process. Maintains proactive communication and addresses inquiries and concerns promptly.
• Conduct discovery sessions to understand client needs and tailor implementations accordingly.
• Set clear expectations with clients and stakeholders and provide regular updates on project progress.
• Maintain detailed records in CRM and Implementation systems, ensuring accuracy and completeness.
• Ensure all implemented solutions meet quality standards and client expectations.
• Perform post-implementation reviews to identify areas for improvement and optimize future processes.
• Other duties as assigned.

Qualifications

• Excellent interpersonal and communication skills, with the ability to build rapport and manage relationships effectively.
• Strong organizational and time management skills and attention to detail.
• Capable of managing multiple projects simultaneously and adapting to changing priorities and shift focus as needed.
• Proficiency in learning and navigating software applications and tools.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Experience in client-facing roles, preferably in implementation or support, training, or customer success.
• Knowledge of call tracking and analytics software and telephony solution is advantageous.
• Bachelor's degree or equivalent experience preferred.
• Ability to align to CallRevu's Mission, Vision, Values, and goals.