Project Manager

ASK Staffing; Redmond (WA); On-site; USD 90,000 - 120,000; Full time

Job summary

A staffing agency is seeking a Global Project Manager responsible for end-to-end project management in Redmond, Washington. The role demands expertise in the Software Development Life Cycle (SDLC) and involves managing multiple complex projects, ensuring adherence to budgets and timelines. Candidates must demonstrate strong problem-solving abilities and effective communication skills. Experience in contact center projects is preferred, and occasional travel may be required. The opportunity offers a dynamic environment in a growing firm.

Qualifications

• Experience in managing large and complex projects, preferably in a contact center environment.
• Strong analytical and technical guidance capabilities.
• Proven track record of completing projects within timelines and budgets.

Responsibilities

• Manage project scope and budget while ensuring quality.
• Act as a liaison between IT partners and client organizations.
• Develop detailed project plans and coordinate project activities.

Skills

Knowledge of Software Development Life Cycle (SDLC)

Project management

Problem solving

Negotiating

Decision making

Job description

Interested candidates can reach me at (678)-819-8520 or can mail me at [e-mail]

Job Description

Responsible for end-to-end project management throughout the life cycle of a software/system development project/program.

Qualifications

1. Knowledge of Software Development Life Cycle (SDLC) Project Management.
2. Conducts end-to-end project management of large or multiple large projects. Works as a team member or runs individual projects and is responsible for completing projects within allotted timeline and budget.
3. Defines project scope and objectives, coordinates activities of a project team, and identifies resources.
4. Develops detailed work plans, schedules, project estimates, resource plans, and status reports. Conducts project meetings and is responsible for project tracking and analysis.
5. Ensures adherence to quality standards and reviews project deliverables.
6. Provides technical and analytical guidance to project team. Recommends and takes action to direct the analysis and solutions of problems.
7. Communicates with internal and external clients.

Additional Information

Accountable for managing large volume of low and high complexity and high risk projects which may span multiple regions and/or functions with concurrent projects. The Global Project Manager will assemble the project team responsible for the implementation and provisioning of new projects and changes for a large contact center project.

Responsibilities include:

1. Overall accountability of project scope, project budgeting and cost reporting, and ensures completion of projects while meeting quality, schedule and cost objectives using the organization's standard processes.
2. Acts as project liaison between IT partners, client organizations and IT leadership. Role may also assist in supplier management of existing vendors.
3. Strong problem solving, negotiating, influencing, facilitation, organization, prioritization, decision making, and conflict resolution skills.
4. Responsible for estimating, scheduling, coordinating, assigning resources, ensuring project funding is secured, and assisting and recommending business solutions/alternatives for projects.
5. Issues reporting to all levels within the organization.
6. Effectively initiates, plans, schedules, estimates, forecasts, coordinates, controls, manages and delivers all activities for projects and related release initiatives, including: developing detailed implementation project plans; identifying detailed design requirements; defining acceptance test procedures; and defining a mutually agreeable implementation schedule.
7. Prior experience with contact center projects and technologies is highly preferred.
8. Some travel may also be necessary. (25%)