Location : Dallas, TX, Alpharetta GA, Atlanta, GA (Local only) 100% Remote but candidate should be on the given locations
Type : Contract
- How to drive ITSM
- someone knows services management
- Planview is must have
Support Needed : Project manager to manage activities related to onboarding a new business onto Client's ITSM process and tools
Additional Skills : Project Management, ITIL Foundations
Project Management Duties :
- Support the Delivery Leader through all duties to support the overall execution of the project / initiative. This includes driving collaboration, alignment and integrated delivery for a given project / initiative.
- Document scope, timeline, resource plan, and stakeholders.
- Lead the project team through each phase of the project.
- Identify and manage all issues and risks on the project; escalate items timely.
- Ensure that all the project tasks and deliverables remain on track and within cost.
- Manage the project folder and related documentation, ensuring decisions and status updates are captured timely.
- Communicate and maintain project progress and decisions via meetings and status reports on a regular basis and on demand based on stakeholder need.
- Establish and manage realistic and committed project schedules; taking into consideration deadlines, dependencies, resources, and costs when making changes and decisions to schedule.
- Ensure that the Project Team shares a common understanding of the project, that adequate resources are being applied consistent with the set timeframe.
- Secure acceptance and approval of deliverables from the Project Sponsor and Stakeholders, as required for the given project.
- Establish a project site and organize and maintain project documentation to support needs.
- Track financial spend against budget on third party purchases where needed.
- Maintain stakeholder list, develop communication plans, and assist with creating communications deliverables as needed.
- Use the following technologies : Microsoft : Teams, SharePoint, Outlook, Excel and PowerPoint; Jira
- Measure project performance to identify areas for improvement.
- Adjust project management approaches as needed, based on industry best practices and professional judgement.
- Facilitate discussions to drive decision making, share information and collect information, as required by the project.
- Proactively manage change control and communicate impact in project scope, identify risks / issues, and devising contingency plans.
Deliverables for each Project to be created and / or maintained
- Lean Business Case (justification, deliverables, milestones, level of effort by resource type, budget, schedule)
- High level Gantt chart and detailed project workplan / Schedule
- Stakeholder List
- Communications Plan
- Resource Schedule
- Weekly Status Updates
- Executive Updates (e.g. PPTs) as needed (frequency TBD)
- Others as required, based on business need.
Must have experience :
- 10+ years of project management experience
- 5+ years PM experience focused CMM ITSM Onboarding
- Strong experience with presenting to high-level executives as well as executives at different levels
- Very strong stakeholder management experience
- Experience at communicating at all levels (team to executive)
- Experience with Planview
- Experience with Jira
- Experience with PowerBI
- Understanding of Agile and Waterfall methodology
- Proven working experience in project management through all facets of project lifecycle.
- Proven track record to drive results and navigating challenges successfully.
Key Preferred Skills :
- Excellent Communication oral and written.
- Ability to lead teams through planned schedules and proactively address issues / risks.
- Proficient in creating effective PowerPoint presentations.
- Flexible to be in details and at summarized / high-level.
- Strong familiarity with project management software tools, methodologies, and best practices; Our client uses Jira, Smartsheet, Teams, O365
- Solid organizational skills including attention to detail and multitasking skills.
- Self-starter with a strong work ethic, who sets high standards for self and others and demonstrates enthusiasm for the mission of the team.