Project Manager

Elevance Health; San Juan (PR); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Elevance Health, Carelon Global Solutions (CGS) in Puerto Rico, seeks a Project Manager to lead cross-functional projects from initiation to close. The role combines in-office collaboration (3 days/week) with flexible, supportive remote work within PR, and may consider nearby locations.

The position requires a BA/BS and at least 3 years of project management, including 2 years leading teams. Fluency in English and Spanish is highly preferred; PMP is a plus.

Qualifications

• Requires a BA/BS in a related field and minimum of 3 years professional project management experience, including at least 2 years leading and directing project tasks.
• Experience in a bilingual English/Spanish environment is highly preferred.

Responsibilities

• Manages the development of a prescribed planning document; develops project charter.
• Partners with sponsors to secure project approval.
• Develops communication management plan.
• Defines project team roles and responsibilities.
• Develops work plan structure, project schedule and deployment plan.
• Leads project meetings and regularly reports status of reports.
• Identifies, documents and prioritizes scope changes and facilitates approval process.
• Maintains and updates all project documents.
• Secures the appropriate skill sets for project.
• Sets and manages expectations with resource managers and team members.
• Provides performance feedback to team members and resource managers.
• Maintains issue log.
• Facilitates resolution of issues and executes communication plans.
• Manages and monitors ROI throughout the project lifecycle.
• Tracks and manages time and budget against plan.
• Develops testing strategy and conduct project close-out activities.
• Prepares and participates in quality review checkpoints.
• Obtain/secure and archive necessary approvals.
• Manage and update project plan.

Education

BA/BS in related field

Job description

Location: This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. This position will be based in either San Juan, PR or Mayaguez, PR. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Schedule: This position will work an 8-hour shifts between 8:00 am - 5:00 pm (AST), Monday through Friday. Additional hours, including weekends or holidays, may be required based on operational needs.

Carelon Global Solutions (CGS), a fully owned subsidiary of Elevance Health, is a healthcare solutions company that is simplifying complex operational processes to improve the health of the healthcare system.

Our Puerto Rico location operates a bilingual Spanish and English call center, providing clear and precise answers to customer queries.

Project Manager is responsible for working with business partners to identify and implement small to medium projects that support achievement of simple to complex unit or corporate goals. Works with moderate guidance and is responsible for applying project management knowledge, skills, tools and techniques to project deliverables, processes, and systems. Operates within defined parameters using project management methodology.

How You Will Make An Impact

Primary duties may include, but are not limited to:

• Manages the development of a prescribed planning document; develops project charter.
• Partners with sponsors to secure project approval.
• Develops communication management plan.
• Defines project team roles and responsibilities.
• Develops work plan structure, project schedule and deployment plan.
• Leads project meetings and regularly reports status of reports.
• Identifies, documents and prioritizes scope changes and facilitates approval process.
• Maintains and updates all project documents.
• Secures the appropriate skill sets for project.
• Sets and manages expectations with resource managers and team members.
• Provides performance feedback to team members and resource managers.
• Maintains issue log.
• Facilitates resolution of issues and executes communication plans.
• Manages and monitors ROI throughout the project lifecycle.
• Tracks and manages time and budget against plan.
• Develops testing strategy and conduct project close-out activities.
• Prepares and participates in quality review checkpoints.
• Obtain/secure and archive necessary approvals.
• Manage and update project plan.

Minimum Requirements

• Requires a BA/BS in a related field and minimum of 3 years professional project management experience, which at least 2 years are spent leading and directing project tasks; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities, And Experiences

• Fully Bilingual (English & Spanish). Ability to write, read and speak both languages in a proficiency level is highly preferred.
• Demonstrated ability to create an effective team environment, build strong relationships, solving problems and issues in a matrix environment and communicating effectively at all levels of an organization is strongly preferred.
• Project Management Professional (PMP) certification is highly preferred.
• Experience working in a lead role on one or more projects strongly preferred.