Project Manager

Senneca; Salt Lake City (UT); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid life insurance

Short-term and long-term disability

FSA and HSA options

Three weeks of PTO

Parental leave

9 paid holidays

401(k) with company match

Tuition assistance

Job summary

Senneca in Salt Lake City, UT seeks an experienced Project Manager with construction or data center installation experience to coordinate onsite installation schedules and liaise with stakeholders. You will be the primary contact for customers and field teams, ensuring timely follow-up and resolution ownership.

The role requires coordinating with Operations, Engineering, Dealers/Installers, and Customers, and entails up to 50% travel.

Qualifications

• Minimum 3 years in project coordination or related client-facing role
• Associate or Bachelor’s degree preferred in Business, Communications, or related field
• Experience in data centers, commercial construction, or equipment installation preferred
• Ability to read construction drawings or technical documents; CAD familiarity preferred
• Experience with ERP/CRM systems (Infor, NetSuite, or similar) is a plus
• Strong communication and multitasking skills
• Proficient in Microsoft Office; CAD tools familiarity

Responsibilities

• Coordinate installation schedules on construction sites with contractors
• Communicate with Operations, Engineering, Dealers/Installers, and Customers
• Respond to warranty and technical support inquiries
• Document communications, resolutions, and follow-ups
• Travel up to 50%
• Collaborate with Engineering, Operations, and Sales as needed
• Ability to manage multiple projects and deadlines

Skills

Project coordination

Customer service

Communication skills

ERP/CRM familiarity

CAD viewing tools

MS Office

Education

Bachelor's degree in Business/Communications

Tools

ERP/CRM systems (Infor, NetSuite, or similar)

CAD viewing tools

Job description

At Senneca, we embrace the entrepreneurial spirit of the innovators that created our brands from traffic doors, to cold storage doors to fiberglass doors and beyond. We are committed to exceeding our customers’ expectations and to provide doors that offer safety and protection to our customers’ most important assets…people, products, capital investments and processes.

Overview

This is not an IT project management role. The ideal candidate has hands-on experience in construction environments, data center builds, or equipment installation projects and is comfortable working onsite and traveling as needed.

Our company offers a comprehensive and competitive benefits package, including medical, dental, and vision insurance; company-paid life insurance; short-term and long-term disability; FSA and HSA options; three weeks of PTO; parental leave; 9 paid holidays; a 401(k) with company match; and tuition assistance.

• medical, dental, and vision insurance
• company-paid life insurance
• short-term and long-term disability
• FSA and HSA options
• three weeks of PTO
• parental leave
• 9 paid holidays
• a 401(k) with company match
• tuition assistance

We’re committed to career growth and building a collaborative, inclusive workplace.

We are seeking an experienced Project Manager with construction or data center installation experience to join our team in Salt Lake City, UT.

The Project Manager is responsible for coordinating installation schedules on construction sites, working with general contractors and communicating with both internal and external stakeholders, including Operations, Engineering, Dealers/Installers, and Customers. This role will serve as a primary point of contact for customer support inquiries, including warranty claims, technical assistance, and service-related troubleshooting. The ideal candidate will thrive in a fast-paced environment and provide excellent service through proactive communication, timely follow-up, and resolution ownership.

Responsibilities

To perform this job successfully, an individual must be able to perform each essential functions/duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties/functions may be added or assigned.

• Manage and maintain customer installation schedules.
• Coordinate delivery logistics and timelines with customers and internal teams.
• Prepare and gather documentation for submittals and respond to related inquiries.
• Respond promptly and professionally to warranty and technical support requests.
• Investigate and resolve product or service issues by clarifying the concern, identifying root cause, and determining the most efficient solution.
• Take ownership of issues, including facilitating corrections or handoffs to the appropriate department, and ensuring timely follow-up through to resolution.
• Maintain high levels of customer satisfaction through clear communication and consistent service delivery.
• Accurately document all communication, resolutions, and follow-up actions.
• Collaborate cross-functionally with Engineering, Operations, Sales, and other departments as needed.
• Ability to communicate effectively with cross-functional teams.
• Travel up to 50% of the time.
• All other duties as assigned.

Requirements

SAFETY REQUIREMENTS:

• Comply with all OSHA, and company safety policies, procedures and requirements.
• Report to supervision conditions or practices that are either unsafe or that may adversely impact the environment, to ensure prompt resolution of potential hazards.
• Attend scheduled safety training.
• Actively support the organization’s efforts to meet or exceed safety goals and plans.
• Recommend improved safety practices.
• Practices safe work habits and follows general safety procedures such as proper lifting and bending, ergonomics, proper use of equipment and use of personal protection equipment (PPE).
• Adheres to and ensures lockout procedures are followed any time the equipment is being cleaned or maintained.

PRODUCT SAFETY AND QUALITY:

• Responsible for supporting and complying with the company’s Integrated Management System, which aligns with ISO 9001 (Quality), ISO 14001 (Environmental), and ISO 45001 (Health and Safety) standards.
• Promotes a culture of safety, quality, and environmental responsibility by following established IMS procedures aligned with ISO 9001, 14001, and 45001 standards.

Minimum Requirements:

• Minimum of 3 years in Project Coordination, Customer Service, or a related client-facing role or 1 year experience with the Company as a Site Service Installer
• Associate or Bachelor’s degree preferred in Business, Communications, or a related field.
• Equivalent combination of education and relevant experience will be considered.
• Experience in technical troubleshooting or working within a manufacturing/engineering environment is a plus.
• General contractors.
• Subcontractors or trades.
• Construction schedules and job site operations.
• Experience in data centers, commercial construction, industrial projects, or equipment installation strongly preferred.
• Ability to read and interpret construction drawings or technical documents (CAD familiarity preferred).
• Experience with ERP/CRM systems (Infor, NetSuite, or similar) is a plus.
• Strong communication skills (both written and verbal).
• Ability to handle multiple projects and deadlines with attention to detail.
• Effective problem-solving and critical thinking skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Comfortable working with CAD viewing tools and ERP/CRM platforms.
• Able to adapt in a fast-paced environment and interact with diverse personalities.
• Organized, self-motivated, and solutions oriented.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Onsite support of installation projects may require standing for up to 8-10 hours and lifting up to 50 lbs.
• Frequent movement around active construction and installation sites, including walking, climbing ladders, and navigating uneven surfaces.
• Must be able to wear required personal protective equipment (PPE), including safety glasses, hard hats, gloves, and steel-toe boots.
• Ability to talk, hear, stand, walk, reach, climb, stoop, kneel, crouch, or crawl as required by the task.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to the classification. They reflect the essential elements and general responsibilities of the position but are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.